QCM Media is a certified Shopify Plus Partner operating as a long-term strategic technical partner for established B2B companies, including manufacturers, wholesalers, distributors, and DTC brands.
Founded by 3-exit entrepreneur Karen Mollison, we view digital infrastructure through the lens of commercial reality. We replace the friction associated with traditional agencies and junior staff handoffs with senior-level continuous engineering and strategic oversight. We partner with established businesses generating 7 and 8 figures in revenue, providing the dedicated technical capacity to automate manual workflows, protect profit margins, and scale revenue without expanding headcount.
Our Strategic Focus Areas Include:
B2B & DTC Digital Commerce: Complex migrations to Shopify Plus, UX design, custom theme development, advanced ERP integrations, checkout logic, and application development.
Demand Capture & Search Authority: Intent-driven content strategy and technical SEO engineered to surface your business where buyers are searching, including AI-generated results.
Lead Generation Websites: High-performing, tailored WordPress frameworks built to turn passive traffic into high-value inbound inquiries.
Practical AI Implementation: Neutral strategy consulting to identify and deploy realistic AI workflows that save hours on manual data entry, quoting, and customer onboarding.
Proprietary Automation Tools: Creators of Active Catalogs, the premier Shopify app that generates and keeps downloadable PDF product catalogs automatically synchronized with live store data.
We operate under a predictable flat-fee partnership model, acting as your dedicated senior technical branch so your digital systems continually strengthen the caliber of your industry reputation.
QCM Media offers cost-effective solutions, with project costs around $1,250 for smaller engagements. Clients appreciate their value for cost, responsiveness, and proactive communication, indicating a strong return on investment and satisfaction with project outcomes.
QCM Media's team, led by Karen Mollison, is noted for their patience and support, especially during long and complex projects. Their ability to provide training and remedial help was valued.
Proficiency in Volusion and WooCommerce
QCM Media has demonstrated expertise in working with Volusion and WooCommerce platforms, handling tasks such as coding, custom script writing, and migration between platforms smoothly.
Responsive and Proactive Communication
QCM Media is noted for their excellent communication skills. They are proactive in addressing issues and responsive to client needs, ensuring a smooth workflow.
Positive Impact on Business
The functionalities and improvements implemented by QCM Media have had a positive impact on client businesses, including better customer service, improved site aesthetics, and enhanced navigation.
No Major Areas for Improvement
Most clients did not identify significant areas for improvement, indicating overall satisfaction with QCM Media’s services. Any minor issues were typically attributed to internal client processes rather than QCM Media.
Custom Dev for Specialty Construction Distribution Company
Custom Software Development
Less than $10,000
Feb. - Mar. 2020
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“They know what they're doing and it showed.”
Mar 11, 2020
Owner, mudsupply.com
Andy Roediger
Verified
Other industries
Goodyear, Arizona
1-10 Employees
Phone Interview
Verified
QCM Media provided a Volusion script that allowed their client to run SQL queries to mine for analytics. They also helped with installation.
QCM Media’s efforts have been met with positive acclaim. The team treats projects of all sizes with care and professionalism. The script provided was functional andvery quick.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I'm the manager and owner of a distribution company. We sell specialty construction products primarily to contractors online and in-person.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with QCM Media ?
We needed help on the coding side for our platform. We needed to pull down data from the Volusion server to be able to work with it.
SOLUTION
What was the scope of their involvement?
I have a background in software and services from a prior life but I'm not proficient in code. We have a platform called Volusion and they write in .asp code and I didn't know anything about it.
There's an SQL table that lives on a server and they went in and wrote a script that allowed me to run SQL queries and return the data to me in a URL that I could then work with and mine for analytics.
What is the team composition?
I worked with Josh (Software Engineer) and Karen (Founder).
How did you come to work with QCM Media ?
I went to the Volusion website and I saw QCM Media as a contact. I sent them an email.
How much have you invested with them?
We invested $1250.
What is the status of this engagement?
Our work spanned February – March 2020.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The reason I was happy with them was that even though it was a small order, they treated it like a big one, and treated us like a customer that was going to grow. The script is excellent and works really fast.
How did QCM Media perform from a project management standpoint?
They sent me some documents for defining the scope, which I appreciated. The better they're able to nail down the scope, the better both parties are off in the end. When the project is done and delivered, they provided a document that was easy and helpful. They even followed up and made it work for me when I got stuck on installation, which they took care of.
What did you find most impressive about them?
They were really good. They know what they're doing and it showed.
Are there any areas they could improve?
No, I wouldn't change a thing.
Do you have any advice for potential customers?
My advice is to clearly define the scope and communicate what your expectations are so you can get what you want. If you don't tell them what want or what you're expecting, you're not going to get what you want.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Backend Dev for Travel Experience Company
E-Commerce Development
Confidential
Aug. - Oct. 2017
4.5
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
“They provided a high level of detail, and they understood our needs.”
Oct 24, 2019
Business Analyst, Travel Experience Agency
Monsoon Thapa
Verified
Advertising & marketing
Dallas, Texas
5,001-10,000 Employees
Phone Interview
Verified
QCM Media managed backend development for a travel experience company. They generated an API that improved search functionality within the site, and they supported other features to strengthen the UX.
Site traffic and revenue both increased, and the functionalities QCM Media put in place add convenience to the UX. QCM Media was responsive and cost-effective, and all their deliverables function well.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I'm a business analyst for a travel experience company.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with QCM Media?
When I worked with them, we needed help implementing search functionality within our site.
SOLUTION
What was the scope of their involvement?
They generated an API that helped us manage and refresh all the credentials we entered into the search functionality. We provided a summary of all our requirements, and they created all the wireframes and documentation. They worked primarily in the backend section of our website. We wanted to add options for USD and other currencies, and they also added timestamps to each search. They helped us resolve all of the issues we faced with the development.
What is the team composition?
We worked mainly with two or three developers, a project manager, and a business analyst.
How did you come to work with QCM Media?
They were known experts in the subject matter we needed help with. We considered a few companies, but QCM Media was our top choice. They provided a high level of detail, and they understood our needs. They offered a good price, and their strategy was very straightforward, especially compared to the other companies we considered.
What is the status of this engagement?
The project ran from about August-October 2017. We have other projects in mind that we'd like to hire them for in the future.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We definitely saw increases to site traffic and revenue. The functionalities they put in place helped our website and allowed our users to search for different products across the website. The level of convenience is greatly improved.
How did QCM Media perform from a project management standpoint?
They fulfilled all their requirements for both timelines and budgets. I had no concerns about their process, and everything worked out perfectly. They were very easy to work with, and they provided everything we asked for.
What did you find most impressive about them?
They were cost-effective and very responsive.
Are there any areas they could improve?
Most of the changes could have happened on our side. I wouldn't hesitate to work with them again, and we will approach them again about other projects. Their communication and responsiveness were always very good.
Do you have any advice for potential customers?
We would have done better to have everything in place to begin with. We sent them all our requirements one at a time, and a more detailed plan at the beginning would have been more efficient.
RATINGS
4.5
"Our first experience with them was great."
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"I'm very likely to recommend them.
Web Dev Support for Canadian Administration
E-Commerce Development
Confidential
Sep. 2018 - Apr. 2019
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"They were great at producing new ideas and detailing the pros and cons of each."
Sep 6, 2019
Employee, Canadian Administration
Anonymous
Verified
Government
Ottawa, Ontario
5,001-10,000 Employees
Phone Interview
Verified
QCM Media provided design and development services to customize an e-commerce site. They enhanced existing features, supplied recommendations, and implemented changes to improve site navigation.
The final product from QCM Media satisfied expectations, leading to continued work between the teams on additional tasks. As a partner, they were responsive and proactively communicated when faced with challenges. Customers can expect a dedicate partner willing to work hard and give input.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I am a procurement officer within an administration.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with QCM Media?
We needed custom work done on our website. Clients use our site to place orders, so we needed e-commerce functionalities.
SOLUTION
What was the scope of their involvement?
We had a starting point with our existing platform, and QCM Media helped us fine-tune our requirements as we went along. They provided us with suggestions and alternatives, and we tried different recommendations they came up with. Along with the design and functionality, they helped with the development of the details and navigation on the site. They built several customized features, allowing users to choose from options and select specific items. The work was done using Volusion, an off-the-shelf platform.
What is the team composition?
We worked with Karen (Founder, QCM Media), who would filter our requests to the right person. Josh (Software Engineer, QCM Media) created solutions for us.
How did you come to work with QCM Media?
We ran a competitive process to find a vendor and QCM Media met the criteria that we set out.
What is the status of this engagement?
This project ran from September 2018–April 2019, but we’re now working on additional improvements.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
We were very happy with the work they did. We really appreciate the followup work they’re doing now, too.
How did QCM Media perform from a project management standpoint?
They were excellent at delivering on time and meeting project compliance. Their team was very responsive and skilled at communicating. They didn’t just wait for us to reach out—they were proactive if there were any issues and worked hard to follow up with us.
What did you find most impressive about them?
Overall, our relationship has been great, which is why we went back to them for additional support. They were great at producing new ideas and detailing the pros and cons of each.
Are there any areas they could improve?
No, there’s no room for improvement at all. We were very satisfied with their services.
Do you have any advice for potential customers?
I highly recommend them. They did a great job, and Karen was very easy to work with.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
"I'd highly recommend them.
E-Commerce Dev & Content Migration for Clothing Retailer
E-Commerce Development
$10,000 to $49,999
May 2019 - Ongoing
4.5
Quality
4.0
Schedule
5.0
Cost
4.0
Willing to Refer
5.0
"The site is more attractive, and we receive compliments on the way it looks."
Sep 5, 2019
EVP of Operations, Bring It Up
Kelly Yamauchi
Verified
Other industries
Agoura Hills, California
1-10 Employees
Online Review
Verified
QCM Media updated a website for a clothing retailer. The team migrated content, features, and designs from a Volusion site to a new iteration built with WooCommerce.
Users enjoy the design of the site, and a new interactive reviews feature has improved customer service efforts. QCM Media responds quickly to issues to maintain the functionality of the website. Patience, positivity, and professionalism are hallmarks of this partnership.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
Manufacturer of Bring It Up Breast Lifts and Shapers, and Facelift.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire QCM Media?
Custom website, migration from Volusion to WooCommerce
What were your goals for this project?
Seamless migration of Monthly recurring customer info, aesthetics, ease of use, customization features.
SOLUTION
How did you select this vendor?
Was referred to us as a Volusion expert about 10 years ago
Describe the project and the services they provided in detail.
They updated both the aesthetics and the functionality of the website as well as migrating from Volusion to WooCommerce providing training and constant support. The project took a very long time to go live but it was due to many factors that were beyond anyone's control. Thus, there was a lot of relearning, reteaching, remedial help. They were pretty patient because even before the site went live, we were already making changes.
What was the team composition?
The team was lead by Karen Mollison.
RESULTS & FEEDBACK
Can you share any information that demonstrates the impact that this project has had on your business?
We now have interactive reviews which has helped us to provide better customer service. The site is more attractive, and we receive compliments on the way it looks. We don't get many complaints about it being difficult to navigate and if something comes up that is a problem, Karen remedies it.
How was project management arranged and how effective was it?
Managed by Karen, very responsive.
What did you find most impressive about this company?
Karen is patient, explains procedures, and has a good disposition. Dealing with people that do not have a strong technical background is probably pretty frustrating, but she is cool headed. Karen works for us on an ongoing basis.
Are there any areas for improvement?
In regard to the services provided, I think there are always areas for improvement with the functionality of a website. We work with Karen because when the need for improvement comes up, we know she will have or find a solution.
RATINGS
4.5
"Good company."
Quality
4.0
Service & Deliverables
"Constantly improving"
Schedule
5.0
On time / deadlines
"Usually not a problem"
Cost
4.0
Value / within estimates
"There are cheaper companies out there but we enjoy superior customer service, quick response and no language barriers."
Willing to Refer
5.0
NPS
"These are HONEST, reliable and fair people. I would not hesitate to refer Karen and her team.
Showing 1-4 of
4 Reviews
Our Story
QCM Media, a certified Shopify Plus Partner, functions as the dedicated fractional engineering and technical operations team for established 7 and 8-figure B2B and DTC companies. Led by 3-exit founder Karen Mollison and UX/UI lead Morgan Mollison, we combine commercial judgment with senior-level execution. We eliminate the frustration of junior account handoffs by partnering long-term with our clients to automate workflows, protect margins, and scale revenue.
What Sets Us Apart
Founded by a 3-Exit Entrepreneur
QCM Media is led by a founder who has operated from the client side across manufacturing, ecommerce, and service retail. Every recommendation is shaped by the commercial reality of someone who has owned P&L, managed supply chains, and executed profitable exits.
Operator-Led Commercial Judgment
We approach digital infrastructure as business priority, not a technical problem. The question we ask first isn't "what can we build", it's "what does this business actually need to protect its margins and scale its revenue?"
Continuous Partnership vs. Project Delivery
Our flat-fee retainer model means reserved capacity applied to your business on an ongoing basis. We're a senior-level team with deep experience, not a rotating cast of junior developers. We work with fewer clients, build deeper relationships, and make technical decisions based on commercial reality
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