Proteus Development

BACKGROUND

Please describe your company and position.

I am an executive at Quasar Consulting Group

Describe what your company does in a single sentence.

Mechanical, Electrical, Information Communication and Automation Technology, consulting Engineering Services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Proteus Development to accomplish?

• Manage the company IT systems

SOLUTION

How did you find Proteus Development?

Referral

Why did you select Proteus Development over others?

• High ratings
• Close to my geographic location
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Proteus Development were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Internet ServicesManagement of Rogers Fiber and ZTE connections to resolve any issues or downtime. 
• Internal NetworkManagement of internal network devices (including network hardware, storage servers, domain controllers, and application servers). 
• Software Licenses Management of staff software licenses (procurement and maintenance). 
• Help Desk : Assist with IT related issues and questions for staff. Manage online ticketing system for staff to communicate issues. SecurityManagement of security cameras and access control systems for the office. 
• Manage key Onboarding/Offboarding: Create and implement staff onboarding/offboarding procedures including training of new staff on IT related topics. DocumentationKeep updated documentation on all configurations, processes, and procedures for IT-related topics. 
• IT Policies: Create, maintain, and communicate IT policies deemed necessary for staff to comply with. Hardware Management of staff hardware, including inventory tracking and procurement. 
• Cloud Hosted: Services Management of cloud-hosted servers and services. Communications Management of staff phone systems and email systems

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Proteus Team is highly accountable, dependable, and knowledgeable. Proteus services have been a key part of the rapid growth of the company and they are always available to advise on the best course of action to resolve technology challenges, resolve critical cases and adapt to the rapid changes of the company, industry or infrastructure needed.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Always on time and committed to the deadlines established for each specific IT project or implementation

What was your primary form of communication with Proteus Development?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were delighted with their level of responsiveness, accountability, and knowledge.

Are there any areas for improvement or something Proteus Development could have done differently?

N/A