Pronto Marketing

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a print shop called Crescent Printing & Copying. We print anything that goes on paper, such as banners and posters.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pronto Marketing?

We hired them to develop, design, and maintain a nice-looking website that would help us establish a strong and professional online brand.

SOLUTION

What was the scope of their involvement?

To start off the project, we presented Pronto Marketing with a bunch of documents explaining what our company does, along with our mission statement. After that, we told them how we wanted the website to look and what kind of content should be on each page. From there, their team started putting the site together, including the written content, images, and other key components. They built the site from scratch using WordPress.

The site has already been launched, and we continue to pay Pronto Marketing on a monthly basis for maintenance support and to implement any updates.

What is the team composition?

We work with several people from their team, including Adam (Head of Accounts),  a project manager, a technical writer, a graphic designer, and a programmer. Our main point of contact is the project manager.

How did you come to work with Pronto Marketing?

My business mentor recommended them to me.

How much have you invested with them?

We’ve spent $10,000 so far.

What is the status of this engagement?

We started working with them in August 2018, and our engagement is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

With Pronto Marketing’s help, we’ve managed to create a website that aligns with our vision. We’ve also received a lot of positive feedback from different customers about our new site: it's very nice and easy to use. Overall, we wouldn’t have been able to achieve this without their help.

How did Pronto Marketing perform from a project management standpoint?

We’re very happy with their turnaround time; they always deliver in a timely manner. Their team manages tasks and communicates with us through a ticketing system called Zendesk. Whenever we have any questions or concerns, they respond to us quickly.

What did you find most impressive about them?

We like that their pricing model includes all of the services we need. They’re just a message away whenever there’s anything we need them to do, such as adding a new page or writing SEO content.

Are there any areas they could improve on?

Pricing can always be improved.

Do you have any advice for potential customers?

Know what you want from your website. Also, make sure to communicate your requirements as clearly as possible to avoid misunderstandings, especially when working in a remote setup.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an AI startup called Akai Kaeru.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pronto Marketing?

We had a custom-made site that seemed to be a bit shabby, so we hired Pronto Marketing to rebuild our site.

SOLUTION

What was the scope of their involvement?

Pronto Marketing has designed and developed our WordPress website from scratch using the material we provided. We started with conventional designs, asked them to add more design elements, and showed them examples we liked. Since our product is AI software, we asked the team to include an overview page and another page that goes into more detail. Additionally, there's a page where users can download our software and one for our team presentation. They've also added blogs and downloadable material, including user guides. 

The team is still implementing features for us on the functional side of the site, though not on the artistic side anymore. Currently, Pronto Marketing is working on a forum. 

What is the team composition?

I've worked with two teammates from Pronto Marketing: Adam (Head of Accounts & Partnerships) and our main contact person. Although our contact has a team working with her, I'm unsure of their names.

How did you come to work with Pronto Marketing?

I came across them while searching for vendors online. Pronto Marketing had a really good presentation and a nice website that showed their previous designs, which I liked. I contacted them and spoke to Adam, who reinforced my first impression. Moreover, the price was right, and we were convinced they could do what they promised, so we hired them. 

How much have you invested in them?

We paid $5,000 for the website and currently spend around $200 monthly for maintenance.

What is the status of this engagement?

We started working together in October 2021, and our engagement is ongoing on a monthly maintenance plan.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Pronto Marketing has made a beautiful website for us — we like its look and feel. We've seen competitors' websites in our space, and ours compares nicely. However, we haven't explored the site with the general population yet.

As for the design, we told them we were okay with some more adventurous designs, and they took the liberty and made some choices that sometimes surprised us, usually in a good way. Although their ideas weren't always quite right, we would let them know. Moreover, we felt like the Pronto Marketing team also had fun during the design process. They have the artistic and technical talents we require, and the result is good. Overall, we had a good collaboration and creative process with them.

How did Pronto Marketing perform from a project management standpoint?

We had a fixed budget for the site, and our interactions with them were pretty immediate. We use a project management tool that allows us to hover over an element, then a window pops up, and we can add a comment or attach an image or a file. The comment is added to the queue directly within the webpage itself, and the Pronto Marketing team checks things off one by one.

What did you find most impressive about them?

I've looked at multiple competitors and like Pronto Marketing's work better.

Are there any areas they could improve?

Sometimes the creative process is a bit laborious. The team tries to find out what I want, and I try to find out what they can do. We've gone back and forth, but that isn't unusual in a creative process, so I don't think there's anything they need to improve. 

The maintenance is slightly sluggish, but it may also be my fault. Still, I feel like the process is a bit less spontaneous than it was when we were with the designers. Moreover, I'm not sure who my contact at the company is right now; however, their service is okay.

Do you have any advice for potential customers?

As with any designer, you must give Pronto Marketing examples of what you'd like. You can't just expect them to come up with something you like out of the blue because that's impossible. If you give them samples, they can calibrate themselves and deliver something in that direction but still add their style.

Sometimes they might show you something you aren't sure of, but it may grow on you. New ideas can push you in directions that you didn't think about or even know existed, so it takes a little time to get used to them. We went through that, and even though we had to tweak things a little, we were always happy with the team's work. Still, you have to tell them what you're comfortable with and be willing to express that.

BACKGROUND

Please describe your company and your position there.

I'm the marketing manager of Healthy IT, a B2B Managed Services IT company in New York. We service healthcare and dental practices, law firms, and other small- to medium-sized businesses in various industries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pronto Marketing?

We hired Pronto Marketing to handle our SEO strategy, build our position on Google, build backlinks and create guest posts for us. They also manage any changes that are needed for our website, with the request from me.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have been a member of Robin Robin's Technology Marketing Toolkit, which are basically paid-for marketing tools for IT companies. This company recommends Pronto Marketing as one of the top website managers, in which we decided to create our site with them. Since then, we have added on their SEO package because of their knowledgeable marketing specialists.

Describe the project in detail and walk through the stages of the project.

When I want to change or edit a portion of our website, I submit a support ticket with Pronto, and they make this change for me. They also build our SEO with Google by making continuous changes and send over monthly reports of the progress that has been made, and any options I have of what to do next.

How many resources from the vendor's team worked with you, and what were their positions?

I have worked with many of their digital marketing specialists, Jibb, Natt, Ice, etc. I work most closely with Paulo, who is our Marketing and SEO Account Manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Every month the organic traffic to our site has increased, the clicks to our site has increased, and our keywords have moved up in positions on Google, with a few being in the first spots on the first page.

How effective was the workflow between your team and theirs?

It's always very effective - they tell me when they receive a ticket request, assure me that they are working on it, ask any questions if they need clarification, and explain answers to my questions in depth.

What did you find most impressive or unique about this company?

Paulo is extremely knowledgeable in his field, he goes out of his way to give me advice, calculations, and look information up that he isn't 100% sure on. Truly, he is pleasure to work with.

Are there any areas for improvement or something they could have done differently?

Sometimes requests that are answered by other team members (edits to our website that need to be made) are not done correctly the first time as per my instructions. This could be improved on, but it doesn't happen often anymore.

BACKGROUND

Please describe your company and your position there.

I am the Project Manager Assistant at a general contracting company in the DC Metro area. We build custom homes for people in the area.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pronto Marketing?

We hired Pronto to revamp our website with a very particular design and aesthetic in mind and to manage our site thereafter.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched many website design companies and ultimately choose Pronto because they had great reviews, a very affordable rate and I was able to verify their credentials. There are a lot of web design companies out there that provided false reviews and portfolios. Everything with Pronto checked out which is what made it feel safe for us to proceed with them.

Describe the project in detail and walk through the stages of the project.

We started with an initial consultation and then a more formal meeting with our companies President. We were sent a proposal based off our needs and then signed off. From there, we were paired with a project manager for our website design. There was a very clear, multistep process and lots of back and forth communication along the way. The process ended with final touches that made our site exactly the way we needed it, and it was published.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with 3 people, a Sales Rep, the Project Manager, and a Tech Person that helped us get our site live.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They gave us exactly what we asked for in terms of aesthetic and functionality. We've received multiple compliments on our website since and we're able to use our site to showcase our companies portfolio to potential clients.

How effective was the workflow between your team and theirs?

Everyone with Pronto was impressively responsive. There were times that I became overwhelmed with work and had to put the website design on the back burner, but our PM continuously checked in and never forgot about us.

What did you find most impressive or unique about this company?

While Pronto's skill, knowledge and patience were greatly appreciated, I felt they went above and beyond in the way they were able to effectively hear what I was asking for, and then make it happen. They provided suggestions, but didn't push to do something we didn't want/need. Also, their responsiveness and organization were incredibly impressive.

Are there any areas for improvement or something they could have done differently?

Honestly, I can't think of anything they could have done differently. We were provided with everything we needed our website to be. They did a wonderful, high quality job.

BACKGROUND

Please describe your company and your position there.

I am the Digital Marketing Co-ordinator at Numata Business IT.

Established in 2004, Numata is a managed IT services and security provider, serving fast-growing, mature SMEs through our global footprint throughout Ireland, the United Kingdom and South Africa.

Numata is ideally positioned to deliver results-driven IT and cybersecurity services and solutions to various sectors, including financial services, manufacturing, logistics, retail, legal and accounting.

With a combined experience of over 400+ years, Numata’s flagship outsourced IT department has helped hundreds of clients transform their businesses over the last 18 years by aligning IT to business strategy, ensuring sustainable growth and ultimately, becoming trusted advisors to clients by delivering executive advisory services that yield results.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pronto Marketing?

In 2014, we hired Pronto to design, update, and manage our website. Earlier this year, we decided to refresh the look and feel of the website as well as the content, and Pronto was the obvious choice to take on this challenge.

SOLUTION

How did you select this vendor and what were the deciding factors?

From SEO to web design, we looked for a company that could handle all aspects of our website and digital marketing. In the past eight years, Pronto Marketing has delivered a great product at a great price.

Describe the project in detail and walk through the stages of the project.

Copy and images for a specific page on our website are sent to Pronto via email. In the next step, Pronto's designers and copy editors refine our brief to suit UX, SEO and look great.

Afterwards, Pronto provides us with a link to Adobe XD mockups that allow us to see the design and functionality of the site. Once the pages have been reviewed and approved, they are pushed to our live site.

How many resources from the vendor's team worked with you, and what were their positions?

Over the years we have worked with many different people at Pronto, the person we work with most is Michaela who is a project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have been happy with the results that Pronto has produced. During the current website refresh, they have done the design timeously and made all changes we have asked for.

How effective was the workflow between your team and theirs?

The project manager provided updates on the project's progress and was easy to communicate with. We communicate via email and it works well for us. Comments on website designs are usually made through Adobe XD. Timelines are generally met or delays are communicated to us.

What did you find most impressive or unique about this company?

We have been impressed by the range of skills the team at Pronto have. The staff are very polite and willing to assist.

Are there any areas for improvement or something they could have done differently?

There are times when responses are a little slow and deadlines are not always met, but overall we have been pleased with the service.

BACKGROUND

Please describe your company and your position there.

I am the CEO of a managed IT services and cybersecurity company based in Pasadena, California. We work with clients in architecture & engineering, construction, manufacturing, non-profits, and professional services.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pronto Marketing?

We outsourced our website development to Pronto Marketing because we don't have the resources to handle it in-house. Getting up and running on our new website was very easy. Pronto gave us a questionnaire to fill out. They took it from there and they produced a beautiful website for us.

SOLUTION

How did you select this vendor and what were the deciding factors?

Pronto came in recommended by our peers. We chose them because of the affordable entry price and their experience with managed IT services providers.

Describe the project in detail and walk through the stages of the project.

After we filled out Pronto's questionnaire, they provided three mock ups for us to choose a design for your website. Then, they produced the rest of the site based on the design that we liked. When we need an update, we create a ticket with their support team, it gets taken care of within a few days. Their staff are always friendly and they have a can-do attitude.

How many resources from the vendor's team worked with you, and what were their positions?

Over the years, we have worked with over 10 people from the Pronto Team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our website was developed and it has been updated to our satisfaction.

How effective was the workflow between your team and theirs?

Communicating with the Pronto team is very easy via their ticketing system.

What did you find most impressive or unique about this company?

What impressed me the most is that I create a ticket for an update, and it gets taken care of. The fact that there is a 13-hour time difference is not a problem at all.

Are there any areas for improvement or something they could have done differently?

None at this time.

BACKGROUND

Introduce your business and what you do there.

I’m the executive assistant manager at Four Turnberry Place; I manage the condominium part of the association. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pronto Marketing?

We hired Pronto mainly to manage our website and do any changes we need. 

SOLUTION

What was the scope of their involvement?

In the beginning, we already had a vision of what we wanted the website to look like. The development process was a team effort; we tell Pronto what we wanted, and they built and edited the website accordingly. 

At present, we receive updates every so often. We constantly email them to make the updates we need for the website. 

What is the team composition?

I usually interface with four people from their team; two of them are project managers. If they’re not available, other teammates respond to us. 

How much have you invested with them?

We’ve spent under $10,000. 

What is the status of this engagement?

We started working with them in January 2018, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’ve been able to manage the engagement well; Pronto answers to us quickly every time I need them to make changes. The team also reaches out consistently to ensure they know what changes need to be made and everything is completed accordingly. In terms of the website, it looks exactly what I want.  

How did Pronto Marketing perform from a project management standpoint?

Pronto’s project management is great. If they don’t understand what I text or email them, they ask me to explain more about it. Overall, they’re great a communication. 

What did you find most impressive about them?

For the most part, Pronto delivers what I need on the first try. I simply email them instructions, and then they get everything done — they have a quick turnaround time. I also don’t usually have to point out anything wrong with their outputs. 

Are there any areas they could improve?

Sometimes, their response times can get a bit delayed. However, that’s a given because they’re in a different country. I also haven’t experienced any language barrier. 

Do you have any advice for potential customers?

Try Pronto out; I’ve had a great experience with them, and they’re honest. If they don’t understand what direction they’re supposed to take, they’ll ask. 

BACKGROUND

Introduce your business and what you do there.

I’m the president of a business services firm.  We provide technology classrooms and meeting spaces for our clients globally.  Our services include finding the right location, technology including computers, projector, cameras, microphones, speakers, food and beverages and the logistics that go along with running a training event, meeting or conference. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pronto Marketing?

We wanted to improve the look of our website to drive organic marketing from search engines, as our website is our main marketing tool and lead generator.

Although we have great client loyalty, to meet our revenue goals we rely on new clients every month.  This makes having a lead-generating website critical to us.

SOLUTION

What was the scope of their involvement?

We’ve been working with Pronto Marketing for over 10 years, and in that time, they’ve helped us design and develop our WordPress website, optimize it for mobile browsing, and continually make backend updates to improve SEO.

During the creation process, Pronto developed wireframes, which we interacted with and tested in an off-site environment. This offline tool allowed us to ensure that all the pages were accurate that all links functioned properly.

Interactive maps on the website show the details of our US locations. If you click on a certain part of the map, you can find specific information on that meeting location.

Pronto also helped identify and upload pictures that matched our image.  Finally, they have helped ups put together and sent out newsletters.

What is the team composition?

When we put in a request, a person from Pronto is assigned, they always know what to do and provide us fast turn arounds.

How did you come to work with Pronto Marketing?

We learned about Pronto through a marketing organization that we belonged to years ago.  Their approach made sense as we knew what we wanted to say, but didn't have the staff to put together and maintain the site. 

How much have you invested with them?

We have paid a monthly fee for over 10 years so it has to be over $40,000, but that is over 10 years.  We feel that it has been a good investment. 

What is the status of this engagement?

We have been a client of theirs since January of 2011.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our website has a lot of pages. We don't have the knowledge or staff to build or keep it up. Organic marketing and website security is always changing.  Our website remains secure, very functional and gets lots of traffic. 

How did Pronto Marketing perform from a project management standpoint?

We are very pleased and do not have any complaints.  They are responsive and do anything that we ask.  Pronto has a site to request changes, additions or just to ask a question.  If you want to talk with someone it is easy to schedule a call. 

What did you find most impressive about them?

They all seem to be very knowledgeable and quick to respond if there is any issue.  They have resources that design content, know SEO, and others that know the backend tools. 

Are there any areas they could improve?

I can't really think of anything. 

Do you have any advice for potential customers?

If you have a website that will be somewhat dynamic, need help with content and people finding you.  Pronto will serve you well. 

BACKGROUND

Please describe your company and your position there.

I am the founder of our Managed IT Services company. We provide IT solutions and support to clients in and around the Chicago area.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pronto Marketing, and what were your goals?

We have been working with Pronto for just over 11 years now and they do a fantastic job of creating, hosting, and updating our website. Our goal was to work with a responsive partner who could help us navigate the changing landscape that is online presence and they have done that.

SOLUTION

How did you select this vendor and what were the deciding factors?

Originally we selected them based on their experience and expertise with the IT industry. They built a system that makes it easy to work with them and as they've grown, they continued investing in people and processes to make sure the outcomes exceed expectations.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We used their online questionnaire to get the redesign scope focused and from there we had a kick-off call and along the way our project manager kept us informed of deliverables and dates so we could approve the work or suggest changes. They worked hard to make sure we stayed on schedule. The site is developed in WordPress.

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with a dedicated project manager. Behind the scenes, I am unsure how many resources worked on the actual project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They were really good at taking general concepts from us and working them into the design and layout. We are fans of Don Miller's StoryBrand work and wanted a site that followed that format and they delivered.

Describe their project management style, including communication tools and timeliness.

The initial communication was by phone/video and the project management work was all communicated through their ticketing system. I am confident had we needed to hop on a call we could have done so but the communication cadence was good and the project moved along smoothly.

What did you find most impressive or unique about this company?

As I got to know their team over the years, it's evident that they care about customer service and high-quality work. I am sure it's not easy dealing with people who sometimes don't even know what they want but they are great with coming up with ideas and are very responsive.

Are there any areas for improvement or something they could have done differently?

Nothing notable.

BACKGROUND

Please describe your company and your position there.

I am an Account Representative and our company manufactures medical devices for use in Radiology.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pronto Marketing?

Our website was outdated and we hired Pronto to design and maintain our new one.

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked at several vendors and selected Pronto based on reviews/referrals, pricing, and customer support.

Describe the project in detail and walk through the stages of the project.

After a series of discovery meetings, we received 3 initial designs for the main page on the site. Once we chose a theme, they finalized the design and the site went live.

How many resources from the vendor's team worked with you, and what were their positions?

In total, we worked with 3 people including a project manager and two designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Their design and SEO optimizing has increased our ranking and traffic as a result.

How effective was the workflow between your team and theirs?

The project manager was great with communicating in a way our team can understand.

What did you find most impressive or unique about this company?

We appreciate how professional and quick the team is in responding to our requests for changes and updates.

Are there any areas for improvement or something they could have done differently?

Things always could be done faster, but we are very happy with the finished site.