Pixel Jar

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Krochet Kids intl, a social apparel company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pixel Jar?

The unique thing about our company is that we specifically employ women in impoverished communities to produce all of our goods. Additionally, every one of our products is hand signed by the person who made it. The challenge was to build an e-commerce website that sold products, but more importantly, connected customers to the individual makers of their goods.

SOLUTION

What was the scope of their involvement?

They built the site in WordPress and outsourced some of the frontend design. They continued to maintenance and upgrade servers as the site went through various changes.

What is the team dynamic?

I worked predominantly with the co-founders of Pixel Jar, Brandon and Jeff.

How did you come to work with Pixel Jar?

We found Pixel Jar through a business advisor’s referral who had done work with them in the past. Their competence and passion for our specific project made it an easy choice.

How much have you invested with them?

We’ve spent $10,000–$49,999 over the course of the engagement.

What is the status of this engagement?

We worked with them from August 2013–January 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We didn’t have an e-commence website prior and they did an awesome job building one. The site went through many iterations and they always performed phenomenally. There were critical moments where the site started crashing because of increased traffic in the wake of PR activities, and Pixel Jar was on top of it. They did everything they could to solve problems, upgrade the servers, and generally help us not miss a beat.

How did Pixel Jar perform from a project management standpoint?

They were always communicative and on top of things. For correspondence, we used email, phone calls, and video calls when necessary. Throughout the process, we never had an issue.

What did you find most impressive about them?

Their problem-solving ability and knowledge of WordPress are incredible. They often came up with solutions that I didn’t think were possible. That being said, the most commendable aspect of Pixel Jar is a clear commitment to seeing their client’s vision come to life. They gave our brand the time and attention it deserves. I never felt like a second priority to them. They went above and beyond expectations and made a site we were proud of. On a personal note, an ongoing relationship with them has proven to be a vital asset. They possess great work ethic and are of quality character.

Are there any areas they could improve?

I only have praise for them.