Pasión Digital

BACKGROUND

Introduce your business and what you do there.

I'm a marketing manager at Supermercado Bulnes, a supermarket in the city of Bulnes.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pasión Digital?

We needed help with our online segmentation, increasing customers in our store, conversion, and creating an engaged digital community.

SOLUTION

What was the scope of their involvement?

Pasión Digital provides us with online segmentation, conversion, and social media community management. The team works on Facebook, Instagram, SEO, and Google Ads.

What is the team composition?

We work with 2–5 teammates from Pasión Digital.

How did you come to work with Pasión Digital?

We found Pasión Digital through an online search. We chose them because their company values aligned with ours.

What is the status of this engagement?

We started working with them in June 2010, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Pasión Digital has increased our conversion rate by 16% in three months.

How did Pasión Digital perform from a project management standpoint?

Pasión Digital's project management is clear, and the team delivers on time. We communicate via virtual meetings.

What did you find most impressive about them?

Pasión Digital's high knowledge and professionalism are impressive.

Are there any areas they could improve?

Pasión Digital could have more meetings.