Panoptic Digital Architecture

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Clean Machines. We rent washers and dryers to individuals needing affordable access to laundry equipment.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Panoptic Digital Architecture?

We needed to create a functional and great-looking website. We wanted our customers to be able to book directly on our site and fill out a short form to give us all the info needed to see if we were a good fit for them. From there, we wanted to be able to manage booking and customer support requests directly from our website.

SOLUTION

What was the scope of their involvement?

Panoptic Digital Architecture designed and developed an intuitive and well-designed multipage website to showcase our services and handle booking requests. The team also created a savings calculator for our customers to estimate how much they would save in laundry services if they rented from us. Additionally, Panoptic Digital Architecture provided a clear explanation on the site of how the rental process works and a way for current or potential customers to contact us with questions and concerns. The team also created a streamlined booking process to enable customers to quickly and easily book a rental while also providing us with all the info we needed to approve or deny a request.

What is the team composition?

We worked with one teammate from Panoptic Digital Architecture.

How did you come to work with Panoptic Digital Architecture?

We found Panoptic Digital Architecture through a referral. We chose them over other options because their pricing fit our budget, they offered good value for the cost, and their company values aligned with ours.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We worked together March–May 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We now have a beautiful and functional website. Since launching the new website, we've had a 30% increase in bookings. All of our customers love the streamlined process to book and request support.

How did Panoptic Digital Architecture perform from a project management standpoint?

Panoptic Digital Architecture's project management went about as smoothly as it could have. The team worked closely with us, delivered on time, and exceeded our expectations. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

We were impressed by how personable and reliable Eric, our contact within Panoptic Digital Architecture, was. He was always extremely friendly and available to provide us with updates or answer our questions. He was also extremely transparent about pricing and the process, and we always felt like we were getting more value than we could have expected. It seemed like they actually cared about helping their customers accomplish their goals.

Are there any areas they could improve?

I can't think of anything they could have done better. Everything from start to finish was amazing.