Outstand Online

BACKGROUND

Please describe your company and your position there.

I am an owner of a digital marketing agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Outstand Online, and what were your goals?

We wanted to get a beautiful and fast website for our company.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was referred to them by people I know and trust.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting, where we discussed specific goals and concepts for the website. Then we shared all the necessary information and got our mockups done within a couple of days. After approvals, the website and all the functionality were built on our website using the Elementor builder.

How many people from the vendor's team worked with you, and what were their positions?

We work directly with the main developer and owner of the company.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our website definitely looks and works much better. We are already getting more leads than before.

Describe their project management style, including communication tools and timeliness.

The communication was very easy and prompt. We used both Email and Slack. Things were happening very quickly, and we never had issues with delayed responses or anything like that.

What did you find most impressive or unique about this company?

The personalized approach. Everything was very hands-on. The management of the whole process was at a high level.

Are there any areas for improvement or something they could have done differently?

Nothing they could have done differently everything was good. Maybe in the future, they can add SEO optimization or content writing, making it even easier for clients to get a good website quickly.

BACKGROUND

Please describe your company and your position there.

I run a digital course company online teaching female entrepreneurs how to use mindset work to transform their results in business and life. I am the founder and director of the company and have been running it for 7 years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Outstand Online, and what were your goals?

The website I'd had was built when I first started my business 7 years so it was time for a brand new design and more user friendliness. I wanted users to be able to clearly see exactly what was available for them. I wanted my website to be SUPER clear and easy to navigate.

SOLUTION

How did you select this vendor and what were the deciding factors?

My husband had actually just recently worked with him to help with a few bits on his website. And he raved about his responsiveness (which can sometimes be lacking with web agencies).

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick off meeting to start off and he took a very consultative approach which I really liked. He sent through a thorough questionnaire which really showed how much he cared about what I wanted. He really got into the details and I felt as if he was almost more of a strategic business partner rather than just someone who I'd hired.

After the meeting and questionnaire, he set off to work on building the home page, course sales pages, about me page, and email subscriber widgets. He also added plugins that were needed. He sent through a webpage to check in and see if what he was doing was what I wanted. He did this multiple times which I liked because it meant I could add anything or ask for changes as we moved forward.

We got onto another meeting and I spoke to him then about the backend. He asked great questions and really helped me decide on the right plugin that would serve my needs. Again, I felt like he treated my work and my business as if it was his own. Very thorough and detail-oriented. He followed up with me each time over message as well to check in to see if I need anything else.

All throughout, he also sent through messages saying that he remained available. This made me feel like he was available and responsive. He made me feel like I was his only client - that's how thorough he was. I told him I had asked a copywriter to add all the copy and it would end up taking another 1-2 months. He was so kind and understanding about this and happily continued to do the work on the back end.

He then patiently waited for me to send him the new copy and organised another call to make sure I had it exactly the way I wanted it. From start to finish, Resim was meticulous, thorough, strategic, and responsive. So easy to work with. I would highly recommend him to my friends. I even added a project on (a new hardback vegan leather journal shop on my website) that I paid for because he was so good and I was excited to work with him again.

How many people from the vendor's team worked with you, and what were their positions?

Only 1. Resim.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I've had two sales of journals from the online shop we created on my website. I've also had someone tell me they loved the new look of the site.

Describe their project management style, including communication tools and timeliness.

He uses calls well in that he's focused and always has notes ahead of time. He never wastes my time. He has specific questions and gets to it right away. He's also incredibly gentle and has a very friendly approach which made me feel comfortable.

He is very responsive over message and responds the same day! He always had so much space and available for meeting times which made it SO easy for me to arrange with my own schedule. He's always on time to meetings. And he followed the deadlines to a T with regards to the website.

What did you find most impressive or unique about this company?

The mixture of strategy, consulting, and web design was astounding. Usually, you only get one - with this company - I had all three. Also, I was really blown away by how kind Resim was. It made me feel so comfortable which is so important when you work on long-term projects like this.

I find it means I end up with the outcome I wanted because I feel safe/comfortable sharing my requirements and being clear about what I actually want for my business.

Are there any areas for improvement or something they could have done differently?

No. I couldn't fault the company at all. It was honestly mind-blowing service. I will work with him again. I would happily recommend this business to anyone. Fantastic company.

BACKGROUND

Please describe your company and your position there.

I am the Innkeeper/Owner of a 13 room historic Inn located on Cape Cod, MA in the USA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Outstand Online?

I needed a new mobile friendly website that would deliver more direct bookings. Additionally, we needed to major SEO enhancements.

SOLUTION

How did you select this vendor and what were the deciding factors?

I interviewed four hospitality marketing companies before deciding to work with Outstand Online. I liked their fresh and creative approach to web design for both our mobile and on-line site. Their pricing was excellent. Their SEO knowledge and professional, friendly team sealed the deal.

Describe the project in detail and walk through the stages of the project.

I prepared an outline for page development and a rough layout, and received a few design layouts within a week. From there I started providing copy and photos and the website build behind the scenes began. We worked on one section at a time until it was complete. It was great fun to see the pages come to life!

How many resources from the vendor's team worked with you, and what were their positions?

I worked exclusively with one project manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I am already seeing in increase in direct bookings as a result of the new mobile friendly website.

How effective was the workflow between your team and theirs?

We met weekly via zoom to review the project status and this kept us on task. I provided updates and edits throughout that were always addressed immediately. The time difference was a non issue.

What did you find most impressive or unique about this company?

They are very knowledgeable, creative, and fun to work with. I felt like my project was in very good hands at all times and I was not disappointed.

Are there any areas for improvement or something they could have done differently?

I honestly can't think of anything. Overall it was a great experience to work with them.

BACKGROUND

Introduce your business and what you do there.

I’m a holistic therapist and founder of Revive Room, a holistic treatment center.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Outstand Online?

I needed someone to revamp my website. I wanted it to be something easy for consumers to find what they were looking for.

SOLUTION

What was the scope of their involvement?

They designed and developed my website to attract my target audience. They built it from scratch using Squarespace. We’ll continue to use their services to keep the website up to date and user-friendly — they did some SEO work on the website as well.

What is the team composition?

I worked with the owner.

How did you come to work with Outstand Online?

From the get-go, I found them to be helpful as they went out of their way to help me get what I wanted. Before I started a contract, they were more than willing to discuss it with me and do a little research. In comparison to other companies I was in touch with, the communication was better. They were quick to respond.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

We started working together in March–October 2020, and I’m still using them to help with changes.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The quality of their work has been good. If I’ve not liked something, they would try and adapt and work around what my expectations and desires were. If I’m not direct with my vision, it makes the process a little more challenging, but they’ve always gone above and beyond to find the perfect solution. All the different features they implemented on the website, have made it more accessible and easy for people to do things themselves rather than asking me directly — it’s user-friendly.

How did Outstand Online perform from a project management standpoint?

We communicated via email, Upwork, and sometimes Zoom.

What did you find most impressive about them?

I had confidence that whatever I wanted, they’d find a solution. Even if it can’t be done, they’d figure a way around it.

Are there any areas they could improve?

Sometimes it’s easier to pick up the phone and have a discussion rather than always emailing it. That’s the only thing I would have changed, but it’s not their fault. It’s just because I’m in the UK and they’re in the U.S.

Do you have any advice for potential customers?

I’m still using them and I’m confident in the service they provide. I would recommend them to a friend or a colleague who may need a similar service.

BACKGROUND

Please describe your company and position.

I am the CEO of Nexus DIgital

Describe what your company does in a single sentence.

Digital Agency 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Outstand Online to accomplish?

Grow my bussiness

SOLUTION

How did you find Outstand Online?

Online Search

Why did you select Outstand Online over others?

High ratings

How many teammates from Outstand Online were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Grow Seo

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Higher Seo score 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes 100% 

What was your primary form of communication with Outstand Online?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their delivery speed and work quality impress us.

Are there any areas for improvement or something Outstand Online could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am the Director of a non-profit company 

Describe what your company does in a single sentence.

Provide training to humanitarian aid agencies

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Outstand Online to accomplish?

• Have a professional website

SOLUTION

How did you find Outstand Online?

Online Search

Why did you select Outstand Online over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Outstand Online were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

• Website design 
• Website build 
• Website test and launch

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• All items in SoW completed 
• Functionality required in place on site

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were very responsive to my needs and revisions, and in fact pre-empted many of my questions or suggestions. Went above my expectations in terms of services to make sure the project could roll out successfully.

What was your primary form of communication with Outstand Online?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Really tried to understand my (slightly unusual) business. Gave me lots of suggestions and best practices, whilst being open to my ideas or desires. Felt like an expert guide or consultant on the project, not a contractor producing some work.

Are there any areas for improvement or something Outstand Online could have done differently?

I was very happy with the work done.

BACKGROUND

Please describe your company and position.

I am the Director of Creative Coaching by Val

Describe what your company does in a single sentence.

Provides creative coaching to individuals and teams all over the world

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Outstand Online to accomplish?

• Fresh rebrand
• Sharper focus on service

SOLUTION

How did you find Outstand Online?

Referral

Why did you select Outstand Online over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Outstand Online were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Create a holding page for a new website using URL of the old one 
• Create new 5 page website with multi-media capabilities 
• Ensure all GDPR requirements are met Optimize SEO

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

New website is ready and live with SEO optimized and ready to go!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Resim did deliver on time and was extremely communicative and responsive, remaining so even now. I feel that I can call on his support with any questions or issues I might have. He sorts problems out immediately. He's also very easy to talk to, unlike many designer.He understands and anticipates needs.

What was your primary form of communication with Outstand Online?

Virtual Meeting

What did you find most impressive or unique about this company?

The team's knowledge and responsiveness were so valuable. There is nothing I have asked him to do that he has not been able to accomplish and almost immediately.

Are there any areas for improvement or something Outstand Online could have done differently?

None whatsoever!

BACKGROUND

Please describe your company and your position there.

President and owner of property management company in Boston.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Outstand Online?

To create the website and come-up with the design.

SOLUTION

How did you select this vendor and what were the deciding factors?

Online search based on reviews.

Describe the project in detail and walk through the stages of the project.

We had a quick and simple discovery call. I felt understood right away. It was easy to get started, all deadlines were on time and the work was outstanding. The quality of work is excellent and so is the customer service and response time. We only use this company for all of our marketing needs.

How many resources from the vendor's team worked with you, and what were their positions?

The owner worked with us.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The design was perfect. It looked very professional, high quality and was current with all available industry standards.

How effective was the workflow between your team and theirs?

The communication was excellent. Everything was always on time as as agreed. Our expectations were consistently being met and exceeded!

What did you find most impressive or unique about this company?

How professional they are and the quality of work. It was so easy and pleasant to work with them and the product looks amazing!

Are there any areas for improvement or something they could have done differently?

No- I loved everything and would only use them for everything we need.

BACKGROUND

Please describe your company and your position there.

I am the owner of Aventine Home Inspections LLC. My company is a full scale home inspection company serving the majority of Massachusetts.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Outstand Online, and what were your goals?

We hired Resim and his team to take our website to the next level. Outstand completed the task and more!

SOLUTION

How did you select this vendor and what were the deciding factors?

I selected Outstand from a freelancing online platform and could not have been happier. I interviewed 5 other candidates for the project and Outstand by far stood out as the best company to handle the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of the work was to take my existing website and make it stand out as an online presence. Outstand was detailed oriented and a great communicator.

How many people from the vendor's team worked with you, and what were their positions?

I had direct communication with 1 technician.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Every step of the way I was contacted to review and approve the project. it was amazing.

Describe their project management style, including communication tools and timeliness.

Nothing short of stellar.

What did you find most impressive or unique about this company?

We were impressed with everything about their team.

Are there any areas for improvement or something they could have done differently?

No.