Cloud Consulting & SI Cybersecurity IT Managed Services
Azure Cloud Consulting & Implementation
+4
Confidential
Mar. 2022 - June 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Our team knew they could call Otto IT whenever there was a problem, and Otto IT would just take care of it."

Jun 17, 2025

Executive, Merri Outreach Support Service

Anonymous

Non-profit
Melbourne, Australia
51-200 Employees
Online Review

Otto IT provided managed IT services for a nonprofit organization, including cloud migration and management, cybersecurity oversight, IT support, staff training, and documentation management.

Otto IT's IT support helped the client focus on their business instead of IT concerns. The team completed tasks on time, responded promptly, and communicated via email, messaging apps, and meetings. They also impressed the client with their responsiveness, availability, and breadth of services.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Executive of Merri Outreach Support Service

Describe what your company does in a single sentence.

Merri Outreach Support Service (MOSS) is a community-based organization dedicated to ending homelessness by providing holistic, person-centred support to individuals and families experiencing or at risk of homelessness across Melbourne's northern suburbs.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Otto IT to accomplish?

AI and reporting to ensure we're up to date with current tech trends and we can report on exactly what we need to
IT Support for our team
Cybersecurity to ensure we're protcted
Cloud management of our IT

SOLUTION

How did you find Otto IT?

Online Search
Referral

Why did you select Otto IT over others?

High ratings
Great culture fit
Referred to me

How many teammates from Otto IT were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Partnering with Otto IT has been a strategic decision for Merri Outreach Support Service, significantly enhancing our business operations. By transitioning to a modern, cloud-based system, we've removed previous limitations, allowing our team seamless access regardless of location. This change has improved our efficiency and security, enabling our staff to focus on providing excellent service without tech-related disruptions.

Otto IT's comprehensive approach, including staff training and thorough documentation, ensures smooth operations and supports our future growth. Their expertise has not only addressed our immediate needs but also positioned us for ongoing success with a more flexible and robust IT framework.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We can focus on our business, and not worry about IT.
Our team know they can call Otto whenever there is a problem and Otto just take care of it.
IT is no longer a concern for us.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes ontime, and great communication.

What was your primary form of communication with Otto IT?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Breadth and indepth of services, responsiveness

Are there any areas for improvement or something Otto IT could have done differently?

None!

RATINGS

5.0

Otto IT

your IT department—Securing Today, Scaling Tomorro

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Quality

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Willing to Refer

Otto IT Reviews

Managed IT Services for Nonprofit Organization

BACKGROUND

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SOLUTION

RESULTS & FEEDBACK

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Locations (1)

Otto IT

your IT department—Securing Today, Scaling Tomorro

1 Locations

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Focus

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Overall Review Rating

Quality

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Willing to Refer

Otto IT Reviews

Managed IT Services for Nonprofit Organization

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Location

Locations (1)

Contact

Connect with Otto IT on Social

Connections