Otto IT

BACKGROUND

Please describe your company and position.

I am the Executive of Merri Outreach Support Service

Describe what your company does in a single sentence.

Merri Outreach Support Service (MOSS) is a community-based organization dedicated to ending homelessness by providing holistic, person-centred support to individuals and families experiencing or at risk of homelessness across Melbourne's northern suburbs. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Otto IT to accomplish?

• AI and reporting to ensure we're up to date with current tech trends and we can report on exactly what we need to
• IT Support for our team
• Cybersecurity to ensure we're protcted
• Cloud management of our IT

SOLUTION

How did you find Otto IT?

• Online Search
• Referral

Why did you select Otto IT over others?

• High ratings
• Great culture fit
• Referred to me

How many teammates from Otto IT were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Partnering with Otto IT has been a strategic decision for Merri Outreach Support Service, significantly enhancing our business operations. By transitioning to a modern, cloud-based system, we've removed previous limitations, allowing our team seamless access regardless of location. This change has improved our efficiency and security, enabling our staff to focus on providing excellent service without tech-related disruptions. 

Otto IT's comprehensive approach, including staff training and thorough documentation, ensures smooth operations and supports our future growth. Their expertise has not only addressed our immediate needs but also positioned us for ongoing success with a more flexible and robust IT framework.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We can focus on our business, and not worry about IT. 
Our team know they can call Otto whenever there is a problem and Otto just take care of it.
IT is no longer a concern for us. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes ontime, and great communication.

What was your primary form of communication with Otto IT?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Breadth and indepth of services, responsiveness 

Are there any areas for improvement or something Otto IT could have done differently?

None!