Otium Concierge

BACKGROUND

Introduce your business and what you do there.

I am the co-founder of Mitingu, a software company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Otium Concierge?

We hired Otium Concierge to support our administrative processes.

SOLUTION

What was the scope of their involvement?

Otium Concierge manages our day-to-day back-office processes. Their team is in charge of maintaining our bookkeeping, which involves recording entries in Xero. Otium Concierge also implements administrative processes, including our tax and filing processes. 

Otium Concierge's team also supports our marketing efforts. They guarantee that our marketing emails are sent out on time. Their team also ensures any responses to those emails are passed along to the correct in-house teammate. 

What is the team composition?

We work with two teammates from Otium Concierge, including an account manager and an account director. 

How did you come to work with Otium Concierge?

We found Otium Concierge through their website and did some background research on their services. They had a good reputation and could provide personalized service, so we hired them. 

How much have you invested with them?

We spend £10,000 (approximately $13,600 USD) per year with Otium Concierge. 

What is the status of this engagement?

We began working with Otium Concierge in September 2020, and our engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Thanks to Otium Concierge's work, my team can focus on our core business services rather than managing the administrative side of the business. We don't have any specific metrics because it's an ongoing partnership, but Otium Concierge keeps our company organized and improves efficiency. Their bookkeeping is accurate and their team is proficient and knowledgeable, partially because they have clients across many business sectors.  

How did Otium Concierge perform from a project management standpoint?

Otium Concierge has good project management; they meet all our deadlines. They utilize our Basecamp account to manage client projects and store our administrative processes. Basecamp gives us a complete snapshot of what Otium Concierge's team is working on and what they've completed. Otium Concierge's team is very responsive, unlike some larger concierge businesses. They're easily contactable via phone calls, emails, or their website. 

What did you find most impressive about them?

We've worked with other firms in the past, but they let us down, which created even more work for my team. I don't have to worry about that with Otium Concierge. Their reliability and accuracy make them stand out from their competitors; their team doesn't make mistakes. 

Are there any areas they could improve?

Otium Concierge is growing and needs to maintain their high level of service to continue to outshine their competitors. 

Do you have any advice for potential customers?

I'd advise future customers to provide Otium Concierge with a clear brief and expectations upfront. If Otium Concierge's team knows what the customers want, they'll deliver. 

BACKGROUND

Please describe your company and your position there.

I own a commercial real estate investment business based in Bristol.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Otium Concierge, and what were your goals?

My assistant of 20+ years retired and I needed admin support to manage the rental income, planning applications and property sales.

SOLUTION

How did you select this vendor and what were the deciding factors?

I hired Otium initially for a trial period of 12 months. We have now been working together for 3 years.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the engagement or general feedback about the services?

Excellent service. Very responsive to the needs of our business.

Describe their project management style, including communication tools and timeliness.

Open and straightforward.

What did you find most impressive or unique about this company?

All members of the team are easy to communicate with either by email or phone.

Are there any areas for improvement or something they could have done differently?

No.