Orchal Ltd

BACKGROUND

Please describe your company and position.

I am the President of Holme style Food express Inc

Describe what your company does in a single sentence.

Restaurant/ Food

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Orchal Ltd to accomplish?

• IT Support

SOLUTION

How did you find Orchal Ltd?

Online Search

Why did you select Orchal Ltd over others?

High ratings

How many teammates from Orchal Ltd were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Key deliverables included analysis and identification of outdated components, implementation of updates, and verification to ensure seamless integration.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

ORCHAL's firmware and driver updates significantly enhanced our system's performance, ensuring seamless functionality and improved overall efficiency

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team at ORCHAL demonstrated expertise, delivering timely updates and excellent support, making them a valuable partner for our company's technology needs

What was your primary form of communication with Orchal Ltd?

Email or Messaging App

What did you find most impressive or unique about this company?

The most important was their rapid delivery and expertise in addressing issues within the timeframe. Their professionalism, clear communication, and dedication to client satisfaction was great

Are there any areas for improvement or something Orchal Ltd could have done differently?

None

BACKGROUND

Please describe your company and position.

I am the Team Lead of Bizcreatives

Describe what your company does in a single sentence.

ORCHAL operates with a 100% channel-focused approach, collaborating closely with solution providers worldwide. Our comprehensive offerings encompass Global Maintenance, Lifecycle & ITAD services, alongside Hardware provisioning, all fortified by our skilled professional services teams.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Orchal Ltd to accomplish?

• Desktop Support

SOLUTION

How did you find Orchal Ltd?

Online Search

Why did you select Orchal Ltd over others?

High ratings

How many teammates from Orchal Ltd were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Orchal's desktop support services showcased remarkable efficiency and professionalism, delivering key outcomes such as a prompt resolution of issues within a two-hour timeframe, adept problem-solving, and reliable support. The team's commitment to minimizing downtime and maintaining clear communication underscored their dedication to client satisfaction. 

Orchal's services proved invaluable, providing not only swift and effective solutions to desktop challenges but also contributing to a seamless and uninterrupted workflow for the client.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I recently engaged Orchal for desktop support, and I must say their service exceeded my expectations. Within a mere two hours, the Orchal team efficiently addressed and resolved my desktop issues. Their promptness and proficiency in handling the support request were truly commendable. 

I found their expertise to be a valuable asset, ensuring minimal downtime and a seamless resolution to the challenges I faced. Orchal's commitment to delivering swift and effective desktop support has left a lasting positive impression, and I highly recommend their services to anyone in need of reliable IT support.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Orchal Ltd's project management was highly effective, consistently delivering items on time and demonstrating a responsive approach to our needs. Their proactive communication and adaptability contributed significantly to the project's success, fostering a positive and collaborative working relationship.

What was your primary form of communication with Orchal Ltd?

Virtual Meeting

What did you find most impressive or unique about this company?

Orchal's most impressive attribute lies in their unparalleled commitment to rapid and effective solutions. The ability to address desktop support issues within a two-hour timeframe, coupled with their professionalism and clear communication, sets them apart. Orchal's dedication to client satisfaction and their adept navigation of challenges demonstrate a unique blend of efficiency and reliability, making the overall experience notably positive.

Are there any areas for improvement or something Orchal Ltd could have done differently?

No