IT Managed Services
$50,000 to $199,999
May 2018 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.5

Willing to Refer: 5.0

"OnDeck Recruiting listens to my needs and are able to provide potential candidates."

Dec 28, 2020

Director of Support Services, IT Services Company

Mike Hughes

Other industries
Fargo, North Dakota
51-200 Employees
Online Review
Verified

An IT services provider hires OnDeck Recruiting to provide quality candidates for their customer services team. The goal is to fill in the team's slots in order to provide full support to their end users.

Thanks to OnDeck Recruiting, the stakeholders are able to find qualified candidates to fill in the void in their team. The engagement is going well and the team is easy to work with. To date, the vendor continues to show that it's able to take in feedback and apply suggestions.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Director of Support services for a Managed Service Provider. We provide full IT services to local and regional customers

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OnDeck Recruiting?

We had been advertising through websites and weren't seeing the candidate traffic we needed to fill the position

What were your goals for this project?

Our goal was to find quality candidates that fit our culture and were able to deliver exceptional service to our customers

SOLUTION

How did you select OnDeck Recruiting?

OnDeck was able to provide quality candidates in a timely manner to meet our needs

Describe the project in detail.

We had recently brought on a handful of new customers and we were in need of additional staff to help with customer service and support.

What was the team composition?

We had 4 staff at the time I reached out to OnDeck and was looking to fill 1 spot

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were able to find a candidate that hit the ground running and contributed to the teams success within the first few weeks upon joining our company.

How effective was the workflow between your team and theirs?

OnDeck was very easy to work with throughout the process. They were very open to candidate feedback and listened to our needs

What did you find most impressive about this company?

OnDeck Recruiting listens to my needs and are able to provide potential candidates.

Are there any areas for improvement?

Based on my needs there were no other improvements I can think of

RATINGS

5.0

"Great service"

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