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Oliven Labs, LLC

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Outcomes-led healthcare UX & design studio.

Oliven Labs is the outcomes-led healthcare UX, design, product, and engineering studio. We partner with payers, healthtech, life sciences, and health systems to turn complex healthcare challenges into measurable business outcomes. Our work spans Medicare Advantage, Medicaid, commercial markets, ACA marketplace, molecular diagnostics, biotech, pharma, and pediatric and behavioral health. Our model brings together a senior network of healthcare specialists, milestone-driven frameworks, and custom AI products built to accelerate results. Designed for HIPAA, CMS, and FDA-regulated environments. Smarter decisions. Better outcomes. From insight to action.

  • Min project size
    $50,000+
  • Hourly rate
    Undisclosed
  • Employees
    2 - 9
  • Year founded
    Founded 2024

Overview by:

Reviewer avatar
Kristine Howell
Founder + Principal UX Strategist About the Team

Service Lines
UX/UI Design
30%
AI Consulting
20%
IT Strategy Consulting
20%
Business Consulting
15%
Custom Software Development
15%
Select Focus Area
User Experience Focus
Usability Testing
35%
User Research
35%
UX Strategy
30%
Industries
Medical
75%
Insurance
20%
Other industries
5%
Clients
Enterprise (>$1B)
50%
Midmarket ($10M - $1B)
45%
Small Business (<$10M)
5%

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Our Story

Oliven Labs is the outcomes-led healthcare UX, design, product, and engineering studio for payers, healthtech, life sciences, and health systems. We turn complex healthcare challenges into measurable business outcomes through a senior network of specialists, milestone-driven frameworks, and custom AI products. Our work spans Medicare Advantage, Medicaid, ACA, biotech, pharma, and pediatric and behavioral health. Designed for HIPAA, CMS, and FDA-regulated environments.

Meet the Team

Kristine Howell

Kristine HowellFounder + Principal UX Strategist

Kristine Howell, Founder + Principal of Oliven Labs, is a healthcare UX strategist with 20+ years of experience designing healthcare software at national scale. Her work spans the federal HealthCare.gov marketplace and state-based health insurance.

What Sets Us Apart

Outcomes-Led Engagement Model

Every engagement is scoped to measurable healthcare outcomes. We start with a focused 4-week pilot to align on success metrics, then move into a 6 to 12 month activation phase. Every milestone ties to measurable gains in member experience, patient outcomes, or operations.

5-10X Faster Than Internal Teams

Most healthcare projects stall because internal teams lack the right specialists at the right time. Oliven Labs delivers 5 to 10 times faster through a senior network, milestone-driven frameworks, and custom AI products. Measurable outcomes in the first 30 days.

Senior Healthcare Specialist Network

Every project is staffed with senior healthcare specialists who skip the ramp-up curve. Our network spans UX, design, research, product, data, and engineering, matched to the engagement. No junior staffing, no time spent learning healthcare from scratch.

Quick Facts

2 years in business

Tools and Technology

Power BI
Tableau
AWS
Figma
Adobe Creative Cloud
Google Cloud Platform
Microsoft Azure
Miro
Notion
Google Drive
Confluence
Jira

Commonly Asked Questions

Every engagement starts with a focused 4-week pilot to align on outcomes, scope, and team composition. From there, we move into a 6 to 12 month activation phase where a senior team of specialists embeds with internal teams to ship measurable outcomes. Specialists span UX, design, product, data, and engineering, matched to each engagement.

Success is defined upfront with the client and tied to measurable healthcare outcomes. Typical metrics include HEDIS gap closure, Stars rating improvement, member retention, patient satisfaction (CAHPS, NPS), reduction in development cycles, operational efficiency gains, and revenue impact. Every project ties to outcomes the client's leadership cares about.

Oliven Labs partners with payers, healthtech, life sciences, and health systems on complex, strategic initiatives where outcomes matter. Common engagements include healthcare data strategy and decision intelligence platforms, AI-powered customer journey mapping, payer member experience consulting, life sciences digital strategy, and health system patient experience consulting with pediatric and behavioral health specialization.

Every Oliven Labs system is designed from day one for the regulatory frameworks healthcare operates under. Our work has shaped software for federal and state health insurance marketplaces, Medicare carriers, and FDA-regulated life sciences environments. Built for HIPAA, CMS, and FDA-aligned workflows.

Oliven Labs operates as a strategic network of senior healthcare specialists across UX, design, research, product, data, and engineering. Every engagement is staffed with the right specialists for the work, with no junior staffing and no ramp-up time on healthcare context. Most of our team has 20+ years of healthcare experience.

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