Oktana

BACKGROUND

Please describe your company and position.

I am the Business Director Consultant of a market intelligence company.

Describe what your company does in a single sentence.

Company that provides market intelligence to help tech businesses make data-driven decisions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Oktana Corporation to accomplish?

• We hired Oktana to develop a scalable and secure backend for our platform, which provides market intelligence to help tech businesses make data-driven decisions. Our primary objective was to ensure that the backend could efficiently handle a high volume of data processing while maintaining data integrity and security.
• Additionally, we needed Oktana to create and document comprehensive RESTful APIs that would enable seamless communication between our frontend and backend systems. These APIs were crucial for managing data analysis, reporting, and user information.

SOLUTION

How did you find Oktana Corporation?

Referral

Why did you select Oktana Corporation over others?

• Close to my geographic location
• Company values aligned

How many teammates from Oktana Corporation were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Key deliverables:

• Scalable and Secure Backend Infrastructure: A fully developed backend system capable of managing large volumes of data processing with strong security features.
• RESTful APIs: Well-documented APIs for data retrieval, report generation, and user management, optimized for efficiency and seamless integration.
• Security Measures: Implemented security protocols to protect sensitive data and ensure secure transactions.
• Testing Reports: Comprehensive reports detailing testing results, including performance evaluations and security assessments.
• Deployment and Support: Successful deployment of the backend and APIs, with ongoing support and maintenance provided.
• Documentation: Detailed API and backend documentation, offering clear guidelines for integration, usage, and future development.

Backend Development: 

• Objective: Build a robust backend infrastructure using Java and a custom lightweight framework.
• Tasks: Design and implement a scalable architecture to handle high transaction volumes. Develop core user authentication, loan application processing, and data management functionalities. Ensure data integrity and security measures are in place.

API Development and Integration: 

• Objective: Create and document RESTful APIs for integration with the front end.
• Tasks: Develop APIs for device listings, loan calculations, and user management. Ensure APIs are designed for efficiency and can handle varying load conditions. Document the APIs comprehensively to facilitate easy integration.

Security Implementation: 

• Objective: Secure the backend and APIs to protect sensitive data and ensure safe transactions. 
• Tasks: Implement industry-standard security practices, including encryption and secure authentication. Conduct security testing to identify and address vulnerabilities.

Testing and Quality Assurance: 

• Objective: Ensure the backend and APIs function correctly and meet performance standards.
• Tasks: Perform unit, integration, and performance testing on the backend infrastructure and APIs. Validate the system’s ability to handle high transaction volumes and varying load conditions.

Deployment and Support: 

• Objective: Deploy the backend and APIs in the production environment and provide ongoing support.
• Tasks: Manage the deployment process, ensuring a smooth transition to production. Provide post-deployment support for integration issues and system maintenance.

Documentation: 

• Objective: Create detailed documentation for the APIs and backend infrastructure.
• Tasks: Develop API documentation, including usage guidelines and integration instructions. Provide documentation for backend processes and system architecture.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

System Performance:

• Data Processing Capacity: Managed up to 1,000 data processing tasks per minute. 
• API Response Times: Average response times were under 1 second. 

Security and Compliance: 

• Security Incidents: No major security incidents reported in the first three months. 
• Compliance: Met 100% of industry standards and regulations.

User Experience: 

• User Feedback: Received an average rating of 4.9/5. 
• Reduced Error Rates: Cut user-reported errors by 80%.

API Integration: 

• Integration Success Rate: 90% success rate with minor issues resolved. 

Documentation Quality: 

• Rated 4.0/5 for clarity.

Deployment and Stability: 

• Successful Deployment: 95% successful deployments with minor issues.
• System Uptime: Maintained 99.5% uptime. 

Testing Results: 

• Test Coverage: 85% coverage of critical functionalities. 
• Test Pass Rates: 90% pass rate.

Documentation: 

• Completeness and Accuracy: 100% completeness rate.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Oktana managed the project efficiently, delivering major milestones on time. They adhered to the agreed schedule and communicated any delays proactively. Their team was highly responsive to our needs, addressing concerns and making adjustments promptly. Regular updates kept the project on track, ensuring it met our requirements effectively.

What was your primary form of communication with Oktana Corporation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to deliver complex solutions on time while maintaining high quality. Their proactive communication and flexibility in addressing our evolving needs were standout qualities. Additionally, Oktana Corporation's expertise to integrate advanced technologies and provide detailed documentation set them apart from other companies.

Are there any areas for improvement or something Oktana Corporation could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Revenue Operations Manager of a software company

Describe what your company does in a single sentence.

Provides authentication of items using software and ML

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Oktana Corporation to accomplish?

• Data quality improvements
• Reporting visibility
• Enable sales

SOLUTION

How did you find Oktana Corporation?

Referral

Why did you select Oktana Corporation over others?

I have worked with them before

How many teammates from Oktana Corporation were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Data enrichments and hygeine to enable total addressable market analysis, territory building and quarterly sales and revenue planning. Support ticketing system to enable billing and customer support to manage workload and categorization. Online order form build out including financial and product systems integrations. Hubspot and Chargebee implementation. Legacy systems data migration.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Company wide Ticketing system for Billing and Customer support

CRM implemenation with bidirectional financial systems sync

Manual and automated data cleansing of tens of thousands of CRM records

Implemented exstensive middleware solution for business custom needs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes. Timelines were always discussed as a team. When deliverables were taking longer then expected there was always forthcoming communication so expectations could be set properly.  

What was your primary form of communication with Oktana Corporation?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team has a large skill set, and they leverage each other for customer success and to grow their employees. 

Are there any areas for improvement or something Oktana Corporation could have done differently?

No