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Get a custom proposalZendesk AI Certified, HRMS, CX & Custom Dev
Nuvirateck is a global technology implementation partner headquartered in Mumbai, India, with active clients across India, UAE, and Australia. We are a Zendesk Advanced AI Certified Implementation Partner and one of a select group globally authorised to implement Zendesk’s full AI stack including AI Agents, Agent Copilot, and Sunshine Conversations. Our core services span three areas:
1. CX & EX Platform Implementation ,we deploy Zendesk AI for customer support (CX) and employee service (EX) operations, going live in 7 days. Clients typically see 55–65% ticket deflection from day one.
2. SaaS Stack Consolidation — We replace fragmented tooling (Jira, Asana, Freshdesk, Kapture) with Kroolo — an AI-native platform for project management, collaboration, and helpdesk. Clients reduce SaaS spend by 40–60% in year one.
3. Custom Development — Where no off-the-shelf product fits, we build it. Bespoke CX platforms, HRMS (Nuvisetu), and workflow automation tools. IP owned by the client. Industries served: Hospitality, Fintech, Ride-hailing, FMCG, E-commerce, Real Estate, EdTech, and Healthcare. We are also an AWS Partner Network member and Kroolo’s authorised India distributor.
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Min project size
$1,000+
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Hourly rate
$25 - $49 / hr
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Employees
2 - 9
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Year founded
Founded 2025
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Our Story
Nuvirateck Zendesk Advanced AI Partner. We started as a value add reseller, grew to an custom development compan and now have our own HRMS and CX platforms as well to implement solutions across hospitality, fintech, ride-hailing, and e-commerce. Clients see 60%+ ticket deflection from week one for our CX solutions, and saves over 75% on their custom development proojects.
Based in Mumbai, serving India, UAE, Australia, and globally.
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Nuvirateck
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Abhijeet Paudwal