Numbers In Boxes

BACKGROUND

Please describe your company and position.

I am the Founder of a furniture company.

Describe what your company does in a single sentence.

We sell beautiful, sustainable Vermont-made furniture, online and in our unique showroom located in the foothills of the Green Mountain National Forest.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Numbers In Boxes to accomplish?

• Bookkeeping
• Accounting

SOLUTION

How did you find Numbers In Boxes?

Referral

Why did you select Numbers In Boxes over others?

Referred to me

How many teammates from Numbers In Boxes were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

NIB was taksed with routine bookkeeping, including accouts payable, accounts receivable, payroll and taxes.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Numbers In Boxes was a complete failure. No progress or success. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NIB management was deplorable:

• Difficult to get hold of
• Did not understand fundamentals
• Did not follow up on issues
• Complete breakdown after the phishing mistake they made which transferred over $67,000 our of our account to a criminal ring overseas

What was your primary form of communication with Numbers In Boxes?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Nothing impressive. Perhaps they are unique in their incompetence.

Are there any areas for improvement or something Numbers In Boxes could have done differently?

Lindsay, owner of Numbers in Boxes NIB is disorganized and over her head with this company she started. Worse yet, Lindsay was dishonest with us.  Lindsay and her employee fell prey to a common phishing scheme and transferred over $67,000 out of our bank account to a criminal ring overseas. We worked with the Cambridge Police Department to try and track down the criminals but the money was instantly converted to bitcoin and then became untraceable. Fortunately, we had cyber insurance which covered our loss, except for a $5000 deductible. When we asked Lindsay to reimburse us for that $5K she backpedalled and said she was not going to be accountable for her employee's mistakes. We were shocked at her lack of integrity. Two things I would recommend for anyone looking for a bookkeeper: first, purchase insurance and second, avoid Lindsay and Numbers in Boxes at all cost.