NSOCIT

BACKGROUND

Please describe your company and position.

I am the CEO of a solar company.

Describe what your company does in a single sentence.

Solar Company

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NSOCIT to accomplish?

• Managed IT Services like helpdesk, system/network management, and cybersecurity

SOLUTION

How did you find NSOCIT?

Online Search

Why did you select NSOCIT over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from NSOCIT were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Managed IT Services 
  • Helpdesk - on-site support 
    • Laptop deployment for new employees
    • Speed was a big factor for us, because we are growing fast
  • System administration 
    • Windows/Linux Servers (mainly VMs)
    • ESXi hosts
  • Network administration 
    • Cisco switches and Sonicwall Firewall
    • Reliablity for our Wifi and Internet
  • Cybersecurity 
    • SIEM
    • EDR
    • Email protection
    • Vulnerability Management
    • Patching
    • Third party app updates
    • Compliance review

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• On-boarded 30 employees within 2 weeks
• Increased productivity, because we are able to walk up to helpdesk staff instead of calling them
• Reduced our vulnerabilities from 158 to 20 in 1 month
• Overall, just very friendly staff

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes very response! They often close tickets within 1 hour for most of tickets, sometimes even a few minutes when we decide to walk up to helpdesk.

What was your primary form of communication with NSOCIT?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have a very professional and knowledgeable staff. They definitely know about technology and cybersecurity

Are there any areas for improvement or something NSOCIT could have done differently?

I don't have anything that they can improve in at the moment.