NSKT Global

BACKGROUND

Please describe your company and position.

I am the CFO of PPEC of Palm Beach

Describe what your company does in a single sentence.

PPEC of Palm Beach is a day care for medically fragile children providing skilled nursing and therapy services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NSKT Global to accomplish?

• Reduce costs and administrative headcount
• Client need to develop and streamline his operations and process
• Document Processes to enable expansion to multiple facilities

SOLUTION

How did you find NSKT Global?

• Referral
• Other

Why did you select NSKT Global over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from NSKT Global were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Review all facets of business operation to identify gaps to improve the business operation. This entails the implementation of new tools and processes. In addition, Standard Operating Procedures are being created to facilitate continuity betweennew centers being opened or new hires being onboarded.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Streamlined scheduling process to reduce management overhead while improving customer satisfaction. 
• Converted intake processing to Electronic Forms reducing repetitive entries while also improving the ease of managing HIPAA compliance. 
• Developing Automation in CRM to improve revenue capture.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Weekly video meeting to review progress and identify gaps to keep the project on track. Tasks delivered on time or valid explanations for delays provided, some of which delays caused by client not meeting deadlines for information requested. Timely communication with any concerns that were presented. Very focused on client satisfaction and the successful outcome of the project.

What was your primary form of communication with NSKT Global?

Virtual Meeting

What did you find most impressive or unique about this company?

NSKT Global is invested in my company's success and has taken the time to understand our business challenges and develop a custom solution to solve our problems. Our unique business model does not have cookie cutter solutions. NSKT has vastly improved my business operation which in short order positively impacted our business financials. I am grateful to have NSKT as a trusted partner.

Are there any areas for improvement or something NSKT Global could have done differently?

Nothing comes to mind here.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a financial services company in India. We generally deal with loans, insurance investment, wealth management, and credit cards.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NSKT Global?

We wanted to scale our team, but we struggled to put systems in place. We wanted to automate processes that deal with paying or collecting money from vendors. NSKT Global audited the accounts and developed the systems for our organization.

SOLUTION

What was the scope of their involvement?

They started by making various systems for the organization. Because I liked their work, I gave them more tasks. They became the lead auditor for our company and have become instrumental in shaping our proprietary technology. Now our team reports to them so they can combine all the points required, prioritize with the IT team, and conduct testing. Once they put the systems in place, they provide training to our entire team.

What is the team composition?

We work with 3–4 people, but I work directly with one person. I’ve seen other team members working with my internal team.

How did you come to work with NSKT Global?

A friend of mine referred them to me. To oblige my friend, I gave them a small task, but they completely outperformed my expectations. They put a lot of effort into the project, so I increased the scope of the work.

How much have you invested with them?

I’ve spent close to $10,000–$11,000.

What is the status of this engagement?

We started working together in January 2020 and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

By bringing them on board, I’ve saved myself a lot of time. They coordinate very well with the entire team, so we’ve become more productive and more efficient. Before bringing NSKT Global on board, challenges came up when sales increased, but because of them, everything has run smoothly. Now I can focus on sales and operations.

How did NSKT Global perform from a project management standpoint?

We use Microsoft Office products, and they often present on PowerPoint. They also integrated a Power BI tool that allows me to see all of the data and view how the project is progressing.

What did you find most impressive about them?

They work from the heart. They’re very understanding and they always outperform themselves. Even when the scope of our project increases, they’re extremely accommodating. They stick to their deadlines and are extremely professional. I’m very happy to work with them.

Are there any areas they could improve?

They don’t need to improve anything.

Do you have any advice for potential customers?

Invest in them, and they will get behind your business. The more transparent they are, the more they will be able to help your organization.

BACKGROUND

Introduce your business and what you do there.

I’m a freelancer who works with various clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NSKT Global?

I needed accounting services.

SOLUTION

What was the scope of their involvement?

NSKT Global helped me with accounting and managing my balance sheets. They also implemented a CRM on my server which was quite useful. They provided me with Microsoft BI in my server which helps us to get all the projects streamlined and helps us work with the clients as well as diagnose problems.

I’m still working with them because I’m trying to expand myself as a company. Currently, they’re also assisting me in developing a statement of position (SOP).  

What is the team composition?

I work with two partners from their company. My main point of contact was the managing partner.

How did you come to work with NSKT Global?

One of my friends used to avail of NSKT Global's services and he was impressed with them. After that, he introduced them to me.

I looked at several agencies but what I loved most about NSKT Global was how they explained the process before doing anything. They told me it would be useful. 

How much have you invested with them?

I spend $5,000–$6,000 annually.

What is the status of this engagement?

We started working together in March 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

So far, the ROI of my investment is around 12–15%.

How did NSKT Global perform from a project management standpoint?

NSKT Global only missed one deadline. At that time, they were delayed for 5–6 days. After that, they have been delivering everything else on time.

What did you find most impressive about them?

They have been very communicative and professional. The team also takes time to explain every minor detail. They have always been friendly and explained each and every part of the project. Above all, they’re quite knowledgeable about cybersecurity and what common practices can be done for data protection.

Are there any areas they could improve?

They need to improve their brand and need more workforce. Other than that, their work is successful as they’re involved in the process. 

Do you have any advice for potential customers?

Bargain a little bit to get a better price. Be patient with the work they’re explaining to you. To be honest, after a certain period of time, they're explanations became useful to me. They need your understanding to get things right.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director at Statistify, a market research company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NSKT Global?

We needed help with business consulting and compliance.

SOLUTION

What was the scope of their involvement?

They are helping us with business consulting and compliance.

What is the team composition?

They have 7–10 people.

How did you come to work with NSKT Global?

My partner knew about their work.

How much have you invested with them?

We’ve spent about $3,000.

What is the status of this engagement?

We started working together in December 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They delivered according to our requirements. Their work is really good. They never delay their work.

How did NSKT Global perform from a project management standpoint?

They’re very professional and polite with communication. They use Microsoft software for collaboration.

What did you find most impressive about them?

We don’t have to tell them exactly what we need. They tell us what is best for our company. They even coordinate with the government.

Are there any areas they could improve?

They need to improve their dashboard where they handle all the plans.

Do you have any advice for potential customers?

I recommend collaborating with them.