The NineHertz

BACKGROUND

Please describe your company and position.

I am the Director of Vibrant Music Ltd

Describe what your company does in a single sentence.

We provide resources to help music teachers teach more creatively and effectively.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The NineHertz to accomplish?

• To create and maintain and practice management app.

SOLUTION

How did you find The NineHertz?

Online Search

Why did you select The NineHertz over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from The NineHertz were assigned to this project?

11

Describe the scope of work in detail. Please include a summary of key deliverables.

• Design of complete app including teacher dashboard and main system admin 
• Development of Application and web dashboards as per scope in Annexure A 
• Provide Quality Assurance services for the app Delivered. 
• Responsible for Server Setup support 
• Post Development Bug Fix Support for 6 Months

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Creation of the app and accompanying website with good user experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I can’t say it was on time as things came up along the way that extended the timeline. However, communication has always been good and they have responded to all questions and issues.

What was your primary form of communication with The NineHertz?

Email or Messaging App

What did you find most impressive or unique about this company?

They are always willing to put in the work to get the project done the way it needs to be.

Are there any areas for improvement or something The NineHertz could have done differently?

Perhaps time estimates could be more realistic.

BACKGROUND

Please describe your company and position.

I am the CEO of World Language Communications

Describe what your company does in a single sentence.

We provide translation and interpreting services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The NineHertz to accomplish?

• Website development
• Backend database management
• Website redesign

SOLUTION

How did you find The NineHertz?

Online Search

Why did you select The NineHertz over others?

• High ratings
• Pricing fits our budget
• Good value for cost

How many teammates from The NineHertz were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development of a multilingual translation services website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website, admin panel and landing page.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, and they were very responsive, efficient and organized. Yes, they responded to all my questions and concerns in a timely fashion.

What was your primary form of communication with The NineHertz?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Multiple points of contact to ensure maximum efficiency. And they were able to take initiative creatively without me having to explain every detail.

Are there any areas for improvement or something The NineHertz could have done differently?

We are very happy with the results. I cannot think of anything.

BACKGROUND

Please describe your company and position.

I am the Owner of Stay In Your Lane

Describe what your company does in a single sentence.

Marketing of several items and a doing business as dating app Stay In Your Lane

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The NineHertz to accomplish?

• Develope a dating app

SOLUTION

How did you find The NineHertz?

Online Search

Why did you select The NineHertz over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from The NineHertz were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Key deliverables for a dating app. Multiple unique lanes and multiple filters to narrow down a members search/ Interactive camera within app. Introducing the application on the apple and android platform. With a interactive management system/admin panel.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Several milestones were shared along the development. Several demonstrations as to how the flow and app would work.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The app progressed as promised and ontime. Very responsive and access able at all times.

What was your primary form of communication with The NineHertz?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They put into action what I envisioned with my logo and the look and feel of the app.

Are there any areas for improvement or something The NineHertz could have done differently?

The only challenge i had was the language barrier but my project manager Prateek was good enough with English that it was not an issue.

BACKGROUND

Please describe your company and position.

I am the CEO of Chilling

Describe what your company does in a single sentence.

Chillinh is a steaming platform for the horror genre.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The NineHertz to accomplish?

• Build out our consumer facing platform on a microservice architecture for scalability on web, iOS and Android.

SOLUTION

How did you find The NineHertz?

Online Search

Why did you select The NineHertz over others?

• High ratings
• Pricing fits our budget
• Good value for cost

How many teammates from The NineHertz were assigned to this project?

15

Describe the scope of work in detail. Please include a summary of key deliverables.

NineHertz served our development team to overhaul and relaunch our platform completely.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• - Application Responsiveness - Scalability - Integration of Ads - Recommendation Engines -User Response

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We worked closely with NineHertz using project management tools and sprint reviews to stay on track, avoid scope creep and meet deadlines.

What was your primary form of communication with The NineHertz?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

NineHertxz consistently went above and beyond to get things done, we have a fantastic working relationship and they demonstrated a strong understanding of our vision.

Are there any areas for improvement or something The NineHertz could have done differently?

I am not sure. I think The NineHertz did an amazing job.

BACKGROUND

Please describe your company and your position there.

Our company helps users get in shape and I’m the project manager.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The NineHertz, and what were your goals?

To create a fast and user friendly website.

SOLUTION

How did you select this vendor and what were the deciding factors?

They seemed very knowledgeable so we went with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We used PHP backend and JavaScript front end.

How many people from the vendor's team worked with you, and what were their positions?

We had 2 different project managers help coordinate the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The website is having more visitors visit this year than any other so far.

Describe their project management style, including communication tools and timeliness.

They are always ahead of the game before any issues happened.

What did you find most impressive or unique about this company?

They were always available to discuss the project.

Are there any areas for improvement or something they could have done differently?

They did everything they were supposed too.

BACKGROUND

Please describe your company and your position there.

I’m the Owner of the company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The NineHertz, and what were your goals?

We needed a website developed for our business

SOLUTION

How did you select this vendor and what were the deciding factors?

The cost of the project and the timeline were the deciding factors.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our key deliverables. Then they shared some mock-ups of the website. Then we started the development of the project. We used AWS for the backend server and used the coding language PHP to develop the website.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact. But there was also 2 developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our clients love our new website

Describe their project management style, including communication tools and timeliness.

The project management style was great, they communicate with you constantly about the project and respond within a few minutes on WhatsApp

What did you find most impressive or unique about this company?

They are always available to discuss the project and give updates.

Are there any areas for improvement or something they could have done differently?

Could have completed the project faster

BACKGROUND

Please describe your company and your position there.

I am Practicing Advocate and chief Consultant with Lawproctor Legal & Tax Solutions

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The NineHertz, and what were your goals?

We hired them for digitizing our company's services . We are a decade old Law and Tax consulting firm and wanted to reach our targeted audiences which are basically corporates and enterprises through mobile and web solutions .

SOLUTION

How did you select this vendor and what were the deciding factors?

We simply Googled them over internet and researched more about their services and expertise . We considered Clutch reviews , Google reviews and most importantly their diligence towards our Application and web.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope of work was to deliver a website and mobile Application through which we can showcase our service offerings to the end customers. Customers can also book online consultation by filling the contact us form . We are basically targeting corporates and even individuals who would require services like:

• Tax filling
• Business registration
• Food licenses
• hiring corporate lawyer
• copyrighting and trademarking
• Patent filing etc

We detailed out our services to them and they provided:

a content writer for content creation of our designated web pages providing end to end information to our customers. They also did the complete UI/UX of the mobile and web App and complete development of the system. We were also provided with a backend panel to manage the content by ourselves . They used:

• PHP for web
• React native for App
• MySQL was used as our database

How many people from the vendor's team worked with you, and what were their positions?

• A project Coordinator or daily coordination between and us and development teams
• 2 UI/UX designers
• 2 front end developers
• 2 backend developers
• 2 Quality Assurance Team members

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have also started Digital Marketing with them and responses and traffic over website is increasing gradually . We can see at the backend panel provided to us the traffic and queries we are receiving through our website . We are sure these numbers will increase exponentially.

Describe their project management style, including communication tools and timeliness.

An Agile model was adopted for our system and they did design , develop , test each modules and then handed over to us . This process was repeated for all the modules . We used Active Collab for project management and Github for code repository .

What did you find most impressive or unique about this company?

Their attention to detail and quick turnaround time with satisfactory results were outstanding!

Are there any areas for improvement or something they could have done differently?

Nothing as such , they did their job well and we do not have any complaints thus far .

BACKGROUND

Please describe your company and your position there.

We are a prominent telecom network org. I am the state head of my network.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The NineHertz, and what were your goals?

We needed an internal staff management system for our organization. We were using a third-party tool earlier & wanted something of our own. We wanted a smooth transition & effortless management of the team & tasks.

SOLUTION

How did you select this vendor and what were the deciding factors?

Ninehertz was recommended to us by one of the service providers we are working with. We reviewed their profile on several platforms (including Clutch) and talked with their upper management to set our expectations. We gave them a small brief of our plan & asked for an execution strategy. We were delighted and at the same time impressed with their approach.

After several sessions & Shortlisting among the vendors, considering all the aspects such as tech, costing, team, support terms, etc we finalized them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• Scope majorly included end-to-end staff management and tracking software where there were multiple roles to be assigned to various teams with specific privileges to each. There were teams allocated for Accountancy, Roster management, Marking Attendance, Technicians, Program Scheduling, Ads management, and other relevant teams for effective and efficient management of complete teams at the State level. We are also planning to upgrade the software at National Level in the next quarter of the year.
• We had a beautiful design drown out for us.
• A sequence of the tasks was planned. Several brainstorming sessions with their team to discuss the challenges & limitations.
• Tech – Python.

How many people from the vendor's team worked with you, and what were their positions?

We had a team of 10 team members:

• 4 developers
• 2 designers
• 1 tester
• 1 business analyst
• 1 server architect 
• 1 project manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After using the platform, we noticed a smooth workflow management. Our planning, scheduling, and team management worked absolutely seamless after our onboarding over the software. The team members’ feedback on the platform were positive & transition was smooth.

Describe their project management style, including communication tools and timeliness.

The project was managed properly on a tight schedule. We had scrum sessions before milestones. We had review meetings every couple of weeks after each milestone delivery and demo session, it was quite easy to witness the progress which kept the stockholder's trust. We used a project management tool (Active Collab) for coordination & interaction.

What did you find most impressive or unique about this company?

Their interaction with our team was prompt and detailed. They briefed our team on every major and minor step. Our technical team was in sync with their team & support.

Are there any areas for improvement or something they could have done differently?

Everything went really well as we were expecting it to be.

BACKGROUND

Please describe your company and your position there.

I am the Product Head at a hospitality company headquartered at Mumbai

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The NineHertz, and what were your goals?

We wanted to develop a mobile application where our guests could log on and book a villa by making a payment online.

SOLUTION

How did you select this vendor and what were the deciding factors?

We did a screening process and also referred Clutch for reviews.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope of working was development, testing and release of the application. Project steps were broken into 4 milestones with development deliverables. Technologies used: pure native (Swift C and Java)

How many resources from the vendor's team worked with you, and what were their positions?

Project Manager: 1 Developers: 4 Tester: 1

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We did get 12 bookings within the first month of go live of the application which was a positive. We are pushing for marketing and downloads.

Describe their project management style, including communication tools and timeliness.

Project management was very shabby, they did not use any project management tool. They did not meet timelines and were not bothered by the delays. Project got delayed by more than 2 months.

What did you find most impressive or unique about this company?

Nothing. No aspect at all.

Are there any areas for improvement or something they could have done differently?

Everything. Their development team does not use repository tool and use zip folder to share files. Worse, they in turn outsourced our project to someone else. Very unethical

Company Responses

The service provider responded on May 4, 2022.

1. Contradiction here is that the client admitted receiving 12 bookings that itself is proof of our flawless delivery.

2. Project was totally managed using an active collab tool, the client was also using it throughout the development cycle till deployment. We used slack, WhatsApp for the ease of the client  communication, also to sum up we had morning & evening stand up calls daily to meet the expectations of clients.

3. The project got delayed for duration of 10 days as our submission was on 28/01/22 but we delivered it on 11/02/22, even this was not our fault as  backend & designs were to be done from client's end which was never tested & full proof, they did changes in API till the end of project and it lead to delays in project.

During the last phase of the project, they again edited all the APIs, which took 2 days for them to get it done and 4 days for us to implement and check the responses, they accepted the fact that they proposed changes.

4. Complete code was shared through GitHub, the transfer was done in presence of client on-call as per their instruction using the commands not through any other medium.

BACKGROUND

Introduce your business and what you do there.

We’re a US technology startup.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The NineHertz?

We were trying to address shipping logistics with a mobile application.

SOLUTION

What was the scope of their involvement?

We created and provided The NineHertz with the app’s designs. Then, they developed it from scratch for both iOS and Android platforms using React Native. They also developed an administrative system in the backend. This app allowed shipping providers to pick up packages from the clients’ houses.

What is the team composition?

We worked with a project manager, two backend developers, and one frontend developer.

How much have you invested with them?

We spent between $20,000–$30,000.

What is the status of this engagement?

We worked together from September–December 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

After the app came to life, it started working well. However, we found some bugs after a while, which made the app not work so well. Eventually, we had to sell the project because we couldn’t make it work properly.

How did The NineHertz perform from a project management standpoint?

The NineHertz took longer than expected to deliver this app. Their communication was good, and they were always available to discuss the project. However, I felt that we had a communication barrier somewhere.

I noticed that they didn’t pick up on some things that, for me, seemed very obvious. I had to be very precise with my requirements, and they didn’t dig deep into our needs. We communicated via WhatsApp.

What did you find most impressive about them?

From a cost perspective, The NineHertz were very affordable. They made our project very affordable from the beginning. However, it started to get expensive once we needed to add more features.

Are there any areas they could improve?

After The NineHertz built the app, we noticed that some features weren’t built properly. They told us that they would build them in a certain way, but they never completed them the way we expected.

Do you have any advice for potential customers?

Be very specific since working on the contract and understand all of the aspects you want to integrate into your app. Then, make sure that all of the parties involved understand the full scope.