Networx IT Solutions, LLC

BACKGROUND

Please describe your company and position.

I am the Director of Enterprise Solutions of Rapid Mortgage Company

Describe what your company does in a single sentence.

Rapid Mortgage Company is a residential mortgage lender providing home financing, refinancing, and mortgage lending solutions, supported by technology-driven loan origination and operational processes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Networx IT Solutions, LLC to accomplish?

• Stability
• Help Desk
• VOIP

SOLUTION

How did you find Networx IT Solutions, LLC?

Referral

Why did you select Networx IT Solutions, LLC over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Networx IT Solutions, LLC were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Networx IT Solutions provides managed IT services and technical support for Rapid Mortgage Company's business operations. Their engagement encompasses IT infrastructure support, employee technology needs, troubleshooting, and coordination on technical issues affecting business-critical systems.

Key areas of support include workstation provisioning and configuration, IT service requests, infrastructure troubleshooting, and collaboration with internal technology leadership on operational requirements and technology transitions.

Networx serves as an external IT partner, helping coordinate day-to-day technology support while working alongside Rapid's internal team on infrastructure and operational priorities. Their involvement provides an additional technical resource for maintaining and supporting the company's IT environment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Networx has provided valuable continuity and technical support during a period of significant technology and leadership transition at Rapid Mortgage. Their responsiveness and willingness to collaborate directly with internal technology leadership have helped us address immediate operational needs while evaluating longer-term infrastructure improvements.

From my experience, the most meaningful outcomes have been timely technical coordination, assistance with workstation provisioning, and access to experienced IT professionals when operational decisions need to be made.

While I am still establishing formal performance benchmarks for the broader IT environment, Networx has demonstrated the responsiveness, accountability, and business-focused approach I expect from a managed services partner.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Networx has demonstrated a responsive, collaborative approach to project management and IT service delivery. Communication with Jasson and the team has been direct, transparent, and focused on resolving business needs rather than simply closing support requests.

During my experience working with them, they've been accessible when technical decisions or coordination were needed, particularly during our technology leadership transition. I appreciate their willingness to engage directly, discuss options, and work toward practical solutions without unnecessary delays.

While my direct involvement is relatively recent, their communication and responsiveness have made them a valuable partner as we establish priorities and move forward with our technology initiatives.

What was your primary form of communication with Networx IT Solutions, LLC?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about Networx is their relationship-driven approach and the direct involvement of their leadership. Jasson brings a combination of technical understanding, business perspective, and genuine investment in the success of the organizations he supports.

Rather than approaching IT as a series of isolated support tickets, he takes the time to understand the broader business objectives and works collaboratively to identify practical solutions. That level of accessibility, accountability, and strategic engagement is something I particularly value in a managed IT services partner.

It's refreshing to work with a team that approaches technology as a business enabler rather than simply a service to maintain.

Are there any areas for improvement or something Networx IT Solutions, LLC could have done differently?

One opportunity for continued improvement would be expanding proactive IT governance, infrastructure documentation, and strategic technology planning alongside traditional managed services.

As organizations become increasingly dependent on cloud infrastructure, automation, and AI, having greater visibility into system dependencies, security posture, and long-term modernization opportunities becomes especially valuable.

I see this less as a criticism of Networx and more as an opportunity to build on an already strong partnership, particularly as our technology strategy continues to evolve.