NetworkShape

BACKGROUND

Please describe your company and position.

I am the Lawyer of Sas and Ing Immigration Law Centre

Describe what your company does in a single sentence.

We are a full-service Canadian immigration law firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire NetworkShape to accomplish?

• NetworkShape handles all our firm's IT needs.

SOLUTION

How did you find NetworkShape?

Referral

Why did you select NetworkShape over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from NetworkShape were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our engagement with Network Shape involved designing, implementing, and continuously managing our IT infrastructure. Network Shape tailored the IT solutions for our immigration law firm with approximately 10 staff and 2-3 lawyers. They set up and maintained a Windows-based server environment with virtual machines, established secure company-wide acess controls, and migrated our email and collaboration systems to Google Workspace. Additionally, they transitioned our file storage from an on-premises setup to a cloud-based shared drive structure, improving accessibility and organization.

Other deliverables included:

• Enabling secure remote access for our staff
• Implementing firewall protection and cybersecurity measures
• Deploying a reliable VoIP phone system
• Setting up a backup and disaster recovery solution
• Ongoing IT support and user training to ensure smooth business operations

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our engagement with Network Shape resulted in the creation of a highly reliable and secure IT operation, with uptime consistently at or near 100%. We have experienced no security breaches or data loss incidents, reflecting the effectiveness of the IT solutions provided to us. Staff productivity has increased due to seamless remote access and access to better collaboration tools, while support requests are always handled promptly to reduce disruption on our workflow. 

Our transition to a cloud-based system and ongoing infrastructure improvements have positioned our firms for scalability and long-term efficiency. Overall, Network Shape delivered a stable and modern IT environment supporting our business needs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Network Shape has consistently exceeded our expectations on project deliverables and timelines. Their strength lies in communication. They offer realistic IT solutions within our budget while also sharing information about potential roadblocks that may arise. They are flexible and adaptable to any situation.

What was your primary form of communication with NetworkShape?

In-Person Meeting

What did you find most impressive or unique about this company?

The team at Network Shape are highly responsive. They do not shy away from calls and/or meetings and are quick to respond to our requests for service or information to help us plan our firm operations. They are proactive to communicate new solutions and recommendations to help us improve our operations.

Are there any areas for improvement or something NetworkShape could have done differently?

Though Network Shape are always transparent about what certain solutions or recommendations will entail and cost, I have sometimes found it difficult as a layperson to fully grasp the scope of the work involved and the timeline needed to execute the project. Communication in regards to certain technical aspects could be improved.

BACKGROUND

Introduce your business and what you do there.

I’m the IT administrator for The Universal Group, a construction company. We’re Canada’s largest provider of traffic management and control services, offering traffic control personnel, equipment, management plans, and sign manufacturing across multiple provinces and Washington state.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NetworkShape?

We needed help with our IT infrastructure.

SOLUTION

What was the scope of their involvement?

NetworkShape has completed multiple jobs over the years for us, including small and large projects. The large projects have involved full-site wiring and termination. The small projects have involved site assessment, user training, and network appliance upgrades.For the large wiring projects, NetworkShape has pulled network cabling with professional, clean termination (the cleanest punch-downs I’ve ever seen) and labeling, all done to the highest industry standards. Our small projects have included the replacement and upgrading of firewalls, switches, and wireless access points with full-site assessment to ensure the proper efficient placement of the wireless access points.NetworkShape has also been responsible for updating wiring diagrams with clear port labeling. For our recent site expansion project, NetworkShape pulled fiber cables, terminated a department network closet, installed a wireless warehouse management system, and did full diagramming and labeling to meet the needs of our graphics department site move, all within 72 hours.

What is the team composition?

We’ve worked with 2–5 teammates from NetworkShape.

How did you come to work with NetworkShape?

We found them through a contractor we were already working with.

What is the status of this engagement?

We started working with them in March 2026, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

NetworkShape has set up our site network to be ready and working for our graphics team’s move-in. We’ve confirmed the network is ready and working through speed tests, visual inspection, and team validation and feedback. This is a new site network, and all the equipment has been recommended by NetworkShape to provide a high level of security, speed, and reliability for today and future expansion. We haven’t noticed any issues or challenges with the new network after it was set up; everything has performed as expected.

How did NetworkShape perform from a project management standpoint?

NetworkShape is a highly experienced team. Dan’s (President) assessments have been timely and concise, which has provided us with a clear timeline and budget. Overall, Dan and his team have delivered exactly what we’ve asked for and more. We’ve communicated in person, virtually, and through emails and messaging apps.

What did you find most impressive about them?

I’ve never seen such a clean and professional wiring job. Amazing work.

Are there any areas they could improve?

Every project we’ve handed to NetworkShape has been delivered in the same way. Whether they’ve performed an email migration for a purchased company or planned an expansion or move of one of our many divisions to new facilities, Dan and his team have always been professional, communicated clearly, and delivered on time and on budget.