Netway Solutions

BACKGROUND

Please describe your company and position.

I am the Senior Manager of eWAY

Describe what your company does in a single sentence.

IT Solutions Software Development 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netway Solutions to accomplish?

• Implement robust security measures and ensure the project aligns with relevant regulations (such as GDPR, ZATCA, etc.) to protect sensitive data and avoid legal risks.
• Streamline existing processes, automate repetitive tasks, and reduce manual errors to save time and resources
• Develop solutions that are user-friendly, reliable, and scalable, ensuring that end-users can easily adopt the new system with minimal training and maximum satisfaction.

SOLUTION

How did you find Netway Solutions?

Referral

Why did you select Netway Solutions over others?

Good value for cost

How many teammates from Netway Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Streamline existing business processes through automation and integration.
• Ensure secure and compliant data management.
• Deliver a scalable, user-friendly solution with high performance and minimal downtime

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Improved Efficiency

• System Performance Metrics
• System Uptime: e.g., achieve 99.9% uptime.
• Response Time: e.g., average page load time under 2 seconds.

2. User Adoption & Satisfaction

3. Cost Savings

4. Compliance & Security

5. Support & Issue Resolution

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project Management:
Netway Solutions demonstrated excellent project management throughout the entire engagement. They set clear timelines and deliverables from the beginning, and they kept us updated at every stage with regular progress meetings and transparent status reports.

Timely Delivery:
All key milestones were delivered on or ahead of schedule. Even when unexpected challenges came up, the team adjusted quickly and ensured there were no delays in the final rollout. Their commitment to meeting deadlines gave us great confidence and minimized disruption to our daily operations.

Responsiveness:
The team was always responsive and available whenever we had questions or needed support. They listened carefully to our feedback and were proactive in suggesting improvements. Any issues were resolved quickly and professionally, often within hours. Their collaborative approach made the entire process smooth and stress-free.

What was your primary form of communication with Netway Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Deep technical expertise and strong industry knowledge
• They truly understand our unique business needs and tailor solutions accordingly.
• Proactive problem-solvers — they often fix issues before we even raise them.
• Great balance of speed and quality — they deliver on time without cutting corners.
• Excellent after-sales support and clear communication at every stage.
• Reliable long-term partner we can trust for future projects.

Are there any areas for improvement or something Netway Solutions could have done differently?

We did not encounter any areas that required improvement.
The team delivered exactly what they promised, with no delays or gaps.
Communication, delivery, and support were all excellent.