Netrio (formerly PCA Technology Group)

BACKGROUND

Please describe your company and position.

I am the CFO of a medical company

Describe what your company does in a single sentence.

Provide primary healthcare

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PCA Technology Group to accomplish?

• Monitor our newtworks and cybersecurity

SOLUTION

How did you find PCA Technology Group?

Used in past

Why did you select PCA Technology Group over others?

• High ratings
• Company values aligned

How many teammates from PCA Technology Group were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Contracted to act as a back up for our IT department as well as monitor servers, provide cyber security and advise to ensure compliance

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Just beginning

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Initial consult went well. Start next Tuesday.

What was your primary form of communication with PCA Technology Group?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They're very professional and knowledgeable.

Are there any areas for improvement or something PCA Technology Group could have done differently?

none.

BACKGROUND

Please describe your company and position.

I am a manager at a nonprofit company

Describe what your company does in a single sentence.

Our organization provides the opportunity for youth to be paired with an adult mentor.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SUCCESS Computer Consulting to accomplish?

• Policies and Security
• Accurate Hardware Inventory
• Technology guidance

SOLUTION

How did you find SUCCESS Computer Consulting?

• Online Search
• Partner when I came onboard

Why did you select SUCCESS Computer Consulting over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from SUCCESS Computer Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Developing policies to assist with IT management 
• Performing security audits and making recommendations 
• IT services varying from assisting with main communication platform to troubleshooting hardware issues.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved service and communication for staff needs based on feedback
• Created effective recommendations for hardware and technology needs of the agency 
• Supporting with onsite field visits for larger projects

What was your primary form of communication with SUCCESS Computer Consulting?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

For the most part, items were delivered within 24 hours. They responded well to feedback based on new and changing needs of the agency and it's users.

What did you find most impressive or unique about this company?

Their willingness to pivot and create a really strong relationship that focuses on consistent improvement was impressive.

Are there any areas for improvement or something SUCCESS Computer Consulting could have done differently?

- Improving the call center format, sometimes the call wait time can be very long

BACKGROUND

Please describe your company and position.

I am the Director Of Information Technology of The Arc Erie County NY

Describe what your company does in a single sentence.

At The Arc Erie County New York, we support children and adults with disabilities and their families in achieving their desired quality of life by creating opportunities through comprehensive quality services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PCA Technology Group to accomplish?

• Custom Built Web App
• SQL Database
• Integration to Active Directory

SOLUTION

How did you find PCA Technology Group?

Referral

Why did you select PCA Technology Group over others?

• Great culture fit
• Good value for cost
• Company values aligned

What was the size of PCA Technology Group’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design a custom web server application to track process errors in our organization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• database design
• web app design
• poc testing
• go live

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was great. deliverables and dates were clearly laid out and met each time. adjustments were discussed, reviewed and decided on. inquiries were answered quickly each time.

What was your primary form of communication with PCA Technology Group?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Listening to our challenges, hearing our requirements and needs, and delivering a product that met each portion of that without challenge.

Are there any areas for improvement or something PCA Technology Group could have done differently?

not at this time.

BACKGROUND

Please describe your company and position.

I am the Team Operations Manager of (a/an) Financial services

Describe what your company does in a single sentence.

Registered investment advisor, financial planning and insurance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire SUCCESS Computer Consulting to accomplish?

• IT consistency across two office locations

SOLUTION

How did you find SUCCESS Computer Consulting?

Referral

Why did you select SUCCESS Computer Consulting over others?

High ratings, Close to my geographic location, Referred to me

What was your primary form of communication with SUCCESS Computer Consulting?

In-Person Meeting, Virtual Meeting, Email or Messaging App

Describe the scope of work in detail. Please include a summary of key deliverables.

Convert two offices to the same IT environment. During our time with Success we had multiple changes of software. They worked directly with vendors to ensure our projects were completed successfully. Additional support in developing cybersecurity and disaster recovery plans.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• IT consistency across two office locations

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They delivered items on time and if unable to assist with our needs at the basic help desk level a senior individual would respond within 24 hours

What did you find most impressive or unique about this company?

their culture of valuing employees is impressive

Are there any areas for improvement or something {provider_name} could have done differently?

none

BACKGROUND

Please describe your company and position.

I am a Manager of TMP Technologies, Inc.

Describe what your company does in a single sentence.

Manufacture consumer, medical, cleaning and safety products.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PCA Technology Group to accomplish?

• Manage our Network
• Secure our Network and Data

SOLUTION

How did you find PCA Technology Group?

Referral

Why did you select PCA Technology Group over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

PCA took an out-of-date Network infrastructure and brought it current with hardware, software and security. PCA designed a Network infrastructure for a new building and brought it online, on-time and on budget.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• On time
• On budget
• Met performance indicators

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PCA is always a phone call, text or e-mail away. Project management keeps lines of communication open and responds to changes and new requests in a timely manner.

What was your primary form of communication with PCA Technology Group?

In-Person Meeting

What did you find most impressive or unique about this company?

• They're personable, approachable, and responsive
• Always available to help us understand our Network, cybersecurity and how to protect our customers and our own data.

Are there any areas for improvement or something PCA Technology Group could have done differently?

Assure that resources are available to provide training when onboarding a new Network process (MFA, etc.)

BACKGROUND

Please describe your company and your position there.

Office Manager at CPA + RIA Firm

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire SUCCESS Computer Consulting?

Managed IT Services

SOLUTION

How did you select this vendor and what were the deciding factors?

Referral

Describe the project in detail and walk through their service package.

Success provides full-scope IT care, including network infrastructure, equipment, cybersecurity, cloud, and technical services.

How many resources from the vendor's team worked with you, and what were their positions?

We work regularly with IT specialists, sales and billing professionals.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Consistent customer service and solutions.

How effective was the workflow between your team and theirs?

Excellent

What did you find most impressive or unique about this company?

Their customer service is impressive.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

We are a Retirement Services firm and I am the Sr. Business Analyst for the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PCA Technology Group, and what were your goals?

Our website was created over 20 years ago and was outdated. We do not have in-house developers and hired this team to develop a dot net site for us.

SOLUTION

How did you select this vendor and what were the deciding factors?

Previous relationships and successful project completion for other applications.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We worked with the our own internal marketing group and the web development team at PCA Group to finalize requirements for each menu of the page. We were fortunate in having the old site code to use as leverage. The site is written in dot NET and uses RDC Calls to our record keeping system, as well as integrating through database syncs with other databases within our firm.

How many people from the vendor's team worked with you, and what were their positions?

We were fortunate to have PCA recognize the importance of this project, they went all out in making available every member of their team if and when needed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the new participant portal site we immediately saw an increase in confidence from our existing clients that we were committed to making changes and keeping up with the latest technologies. It also made us more competitive for new business.

Describe their project management style, including communication tools and timeliness.

Weekly stand up calls and status updates along with weekly demos and touching base with any questions to ensure that we were staying on target.

What did you find most impressive or unique about this company?

Their willingness to go the extra mile is very impressive. Working weekends, over time in the evenings, to ensure that the project was a success.

Are there any areas for improvement or something they could have done differently?

There is always room for improvement that is realized after a project is underway. We appreciate that PCA Group also recognizes those opportunities.

BACKGROUND

Please describe your company and your position there.

I am the VP of Engineering for a shipping company that transport bulk raw materials such as iron ore, stone, grain, coal, etc.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PCA Technology Group, and what were your goals?

We have an annual out of service maintenance period during first quarter with an approximate budget of $55 MM. Planning, budgeting, executing, and monitoring spend is crucial. We hired PCA to interface and adapt to two separate software programs and integrate into a single platform for a customized report. The format is critical as it needed to have the dual functionality of being a working project management document as well as a cost tracking/forecasting tool.

SOLUTION

How did you select this vendor and what were the deciding factors?

The deciding factor was the desirable results and sophisticated collaboration of work done previously by PCA and particularly Noel Stoyanoff. Our company has had a longstanding professional relationship with PCA and Noel.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The first step was defining goals. Second step was analyzing the practicality of achieving same. Third was engaging in the work with scheduled periodic meetings for status and strategic goal setting in the interim until the succeeding meeting. Subsequently, bench testing the product by company employees and review of results with PCA and following necessary adjustments. Lastly, final launch into production.

How many people from the vendor's team worked with you, and what were their positions?

Essentially one person: Noel.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We received a robust reporting tool with all the desired functionality to leverage managing our business. Considering our annual average budget of $55 MM, avoiding reporting errors in tracking even as low as 1% ($550k) is critical. Beyond that, PCA was able to enhance functionality to provide troubleshooting to identify necessary adjustments from user process errors. In the past, these accounting allocation errors resulted in approximately $2 MM of miscoding as well as countless administrative hours to identify them.

Describe their project management style, including communication tools and timeliness.

Noel's project management style is superb. He immediately sets you at ease and is personable. They were goal-oriented and able to keep focus on the customers' ultimate targets while navigating the details. He also is fully engaged in the process and "owns it" as if it were his own. Noel maintains an approach strategic milestone interaction and collaboration. Further to the point, he knows when to involve the client for strategic adjustments while not burdening with how he is accomplishing the work. Noel has a command of fundamental business goals and continuously considers these throughout the process.

What did you find most impressive or unique about this company?

The performance of continuously incorporating the strategic goals into projects. It clearly illustrates the high level of competence of the fundamental value proposition of PCA such that its employees work at a higher level.

Are there any areas for improvement or something they could have done differently?

Stay vigilant to maintain this level of performance.

BACKGROUND

Please describe your company and your position there.

I am the general manager of Snowflake Ski Shop, a family owned ski and snowboard shop in Lockport, NY.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PCA Technology Group?

They revamped our antiquated phone system

SOLUTION

How did you select this vendor and what were the deciding factors?

Personal referral.

Describe the project in detail and walk through their service package.

We had old phones that finally quit working. We got set up with Hover Networks that brought us to the 21st century with the ability to have pre recorded phone messages which allows our employees to spend more time on the salesfloor and less on the phone.

How many resources from the vendor's team worked with you, and what were their positions?

I think one or two.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Customer service has been lovely and we have not had any issues.

How effective was the workflow between your team and theirs?

10/10

What did you find most impressive or unique about this company?

We're impressed with how fast they respond to our questions.

Are there any areas for improvement or something they could have done differently?

No, they gave a very informational training and always respond very quickly when I have questions.

BACKGROUND

Please describe your company and your position there.

Fire Chief

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PCA Technology Group?

PCA handles all our computer needs

SOLUTION

How did you select this vendor and what were the deciding factors?

They make it easy.

Describe the project in detail and walk through their service package.

Helped us with laptop purchase and setups.

How many resources from the vendor's team worked with you, and what were their positions?

3

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Great success

How effective was the workflow between your team and theirs?

Awesome

What did you find most impressive or unique about this company?

They get the job done.

Are there any areas for improvement or something they could have done differently?

none