IT Managed Services
$10,000 to $49,999
Apr. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They're easy to work with."

Jun 27, 2022

Fund Administrator, Buffalo Laborers' Benefit Funds

Thomas Panek

Other industries
Cheektowaga, New York
1-10 Employees
Online Review
Verified

PCA Technology Group provides managed IT services for a laborers' benefit funds. They've helped the client upgrade their servers and continue to address any hardware issues on a regular basis.

PCA Technology Group has done exactly what they've been hired to do. Moreover, they've gone out of their way in teaching the client about cybersecurity. The team's workflow is also very effective.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Fund Administrator of 2 pension, 1 Health and Welfare and 1 Training Fund.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PCA Technology Group?

We have engaged PCA over the years to provide IT consulting over a number of years. Recently we went to a managed services agreement which gives me more peace of mind knowing that PCA is constantly monitoring our computer operations.

SOLUTION

How did you select this vendor and what were the deciding factors?

We initially performed a search of vendors and selected PCA based on our search which included interviews.

Describe the project in detail and walk through their service package.

We have a system that includes workstations using windows software as well as an AS400 that is used in the administration of our benefits. We needed upgrades to our servers and needed a firm that knew how to integrate our windows platform along with our AS400 and PCA fit the bill. We also use PCA for all of our computer needs. Whether there is a malfunction with a computer or printer, they have been there to assist.

How many resources from the vendor's team worked with you, and what were their positions?

Our main point of contact was one of their engineers, Lance and their CEO, Mike.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They were able to set us up with new servers and new computers. Additionally, they provided training to staff on Cyber Security.

How effective was the workflow between your team and theirs?

Good

What did you find most impressive or unique about this company?

They're easy to work with.

Are there any areas for improvement or something they could have done differently?

None.

RATINGS

5.0

Business Entity Name	PCA Technology Group, Inc.
Source	New York Department of State
Jurisdiction of Formation	New York
Date of Formation	December 21, 2001
Status	Active
Last Updated	September 23, 2021
ID	2711342

International Credit Risk Assessment	Very Low Risk
Source	Creditsafe
Last Updated	January 1, 2022

Netrio (formerly PCA Technology Group)

Delivering Managed IT and Managed Security

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