Netpeak

BACKGROUND

Please describe your company and position.

I am the Head of marketing of Samsonite Ukraine

Describe what your company does in a single sentence.

Our company sells bags, backpacks, suitcases, and other accessories.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netpeak to accomplish?

• We hit the sales ceiling. We wanted to expand the product range and change the promotion strategy. Netpeak helped us decide on the services we needed to achieve our goals.

SOLUTION

How did you find Netpeak?

Online Search

Why did you select Netpeak over others?

• High ratings
• Good value for cost
• Referred to me

What was the size of Netpeak’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They performed a full SEO and usability audit, built a keyword list, and conducted a competitor analysis. Then they gave us recommendations on how to improve the site. We also discussed PPC advertising settings in detail. After that, the guys started setting up advertising campaigns.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Sales increase

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Due to the team's extensive experience, the work process is quite streamlined. The whole team works to accomplish great results. Everything is always done on time and according to the schedule.

What was your primary form of communication with Netpeak?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We are really happy we chose Netpeak since the results exceeded all our expectations. Our business performance has improved after the start of cooperation. We are sure that in the future we will get even better results.

Are there any areas for improvement or something Netpeak could have done differently?

The guys are trying to get better and it pleases.

BACKGROUND

Please describe your company and your position there.

I am a sales manager in a company. There are also several people under my leadership. Our department is engaged in increasing sales of services. We are engaged in the repair and painting of car rims.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Netpeak, and what were your goals?

We wanted to capture a larger share of customers. We had a good performance of advertising campaigns, but we decided to try more options.

SOLUTION

How did you select this vendor and what were the deciding factors?

Netpeak agency was recommended to us by our partners. Experience and cases were important to us.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

We reviewed our advertising campaigns and analyzed the results. The guys found mistakes and offered ideas for improving performance. After that we started cooperation.

How many people from the vendor's team worked with you, and what were their positions?

2 PPC specialists and a project manager worked on our project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After some time, we saw an improvement in performance. The guys did a great job on the bugs.

Describe their project management style, including communication tools and timeliness.

The guys are true professionals. They do their job very responsibly and with high quality.

What did you find most impressive or unique about this company?

They have extensive experience and a large portfolio of clients. This suggests that they have encountered many problems and you can expect a quick and high-quality solution from them.

Are there any areas for improvement or something they could have done differently?

It was a pleasure for us to work together, everything was pleasant.

BACKGROUND

Please describe your company and your position there.

I am a manager in a company. I am engaged in the development of business processes.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Netpeak, and what were your goals?

We wanted to keep in touch with our warm customer base. Email marketing is the perfect solution for this. Also, thanks to this, we were able to make additional sales and increase the average check.

SOLUTION

How did you select this vendor and what were the deciding factors?

The Netpeak team has an excellent team of email specialists. They made us an offer we couldn't refuse.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Previously, we collected a base of email contacts that we already had. There were also ways to get new contacts. After that, we started working on creating email newsletters and increasing sales through them.

How many resources from the vendor's team worked with you, and what were their positions?

We worked with two email specialists and a project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have been able to bring back many customers who have stopped ordering from us. The number of transactions has also increased due to mailings.

How effective was the workflow between your team and theirs?

The guys did a great job on our project. The work process was very smooth. We can safely recommend the agency.

What did you find most impressive or unique about this company?

Most of all we were impressed by the interest of the guys. The team approached the work very responsibly.

Are there any areas for improvement or something they could have done differently?

We really enjoyed working together. We have a clear plan for working with email marketing.

BACKGROUND

Please describe your company and your position there.

I am a sales manager in a logistics company. We are engaged in the implementation of logistics services and customs clearance.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Netpeak, and what were your goals?

We wanted to optimize our online advertising and improve performance. We chose between several agencies and settled on Netpeak. We were very pleased with the results. We hope to resume cooperation in the near future.

SOLUTION

How did you select this vendor and what were the deciding factors?

Neteak was recommended to us by our partners. After several meetings and the proposed strategy, we decided to start cooperation.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

First of all, an audit of our website and advertising companies was carried out. The guys gave us a list of recommendations for improvement. After implementing the recommendations, they set about setting up ads.

How many people from the vendor's team worked with you, and what were their positions?

A project manager and a team of PPC specialists worked with us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The demand for our services has increased significantly after the optimization of advertising campaigns. We were very pleased with the result.

Describe their project management style, including communication tools and timeliness.

They have a very streamlined workflow. Guys are professional. We had regular meetings, our project manager is always in touch. Netpeak always kept everything under control.

What did you find most impressive or unique about this company?

They have a lot of marketing experience and a large project portfolio. Also, the employees of the company know their job very well.

Are there any areas for improvement or something they could have done differently?

We had no problems at work, we liked everything.

BACKGROUND

Please describe your company and your position there.

I am doing marketing for a mid-sized educational furniture company. We provide high quality, sustainable furniture for the early years and primary school market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Netpeak, and what were your goals?

Identify technical SEO problems on a newly set up website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had heard about them and decided to give them a try.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Netpeak was to audit our website and find technical aspects hindering us from reaching our full SEO potential. They were to propose actionable solutions to problems found.

How many people from the vendor's team worked with you, and what were their positions?

We worked with a project manager, a technical SEO specialist and an SEO specialist.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They pointed out a major problem affecting many URLs right away, and advised how to fix it. With this information, our developers were able to fix the issue quickly and efficiently.

Describe their project management style, including communication tools and timeliness.

Very responsive team, good to work with. Flawless English.

What did you find most impressive or unique about this company?

They were straightforward and goal-oriented.

Are there any areas for improvement or something they could have done differently?

We are really happy.

BACKGROUND

Please describe your company and your position there.

I am the founder of the business and am engaged in its development in all areas.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Netpeak, and what were your goals?

We have been working with Netpeak for four years. During this time we have worked with them on various services. Initially, our goal was to increase the conversion rate from ads to purchases, to improve our organic search rankings.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose between several marketing agencies. But Netpeak pleasantly surprised us with their expertise. From the very first meeting, we liked the employee attitude towards clients, their approach, and promotion strategy.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

First, we liked that the guys cared to know the results we wanted to achieve. They did a website analysis and gave us a list of recommendations to improve our website's tech performance. After that, the team customized our advertising campaigns and started working on the website's SEO.

How many people from the vendor's team worked with you, and what were their positions?

The Netpeak team comprised:

• a project manager
• a middle SEO specialist
• junior SEO specialists
• a middle PPC specialist
• a middle E-mail specialist

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

From the first days of work, we were pleased with the results. Thanks to SEO, organic traffic has grown significantly. Thanks to PPC advertising, the number of buyers has increased. We also use email marketing for the warm audience, which increases repeat purchases.

Describe their project management style, including communication tools and timeliness.

We liked the effective communication strategy from the first days of cooperation. We really like our project manager and can always turn to him in case of any issue. Once a month, we have meetings where we discuss the results, and the guys offer new ways to improve the performance. All deadlines are always met.

What did you find most impressive or unique about this company?

We were impressed by the professionalism of the team. Each employee who worked on our project is deeply versed in their field. I am glad that the guys never rest on their laurels and are always looking for new solutions to improve the results.

Are there any areas for improvement or something they could have done differently?

We are all very happy with both the team and the results. We are sure that we will continue to cooperate for many years to come.

BACKGROUND

Please describe your company and your position there.

I am the director of the company "Avtokrisla.com". Our company sells car seats and strollers. We have a large online store, as well as offline points of sale. In the company I am searching for new directions for development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Netpeak, and what were your goals?

We were interested in services for launching an online store, namely, to prescribe tags, do analysis.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had a couple of meetings with other agencies before we started working together. We got to know Netpeak after unsuccessful attempts to work with other companies, and after meeting them and discussing the details of cooperation, we decided to choose them.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

Initially, the guys from Netpeak listened to all our wishes. After that, the site was audited to identify bugs and find solutions to problems. Then they gave recommendations on technical optimization of the site. Then the guys started SEO optimization and eventually connected the PPC. Every month, the guys give us a report on the work done and suggest new ways to improve performance.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was appointed for quick and easy communication. Formed two teams for SEO and PPC and two specialists in each. Also, the project was under the supervision of the Team Lead SEO team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

For 4 years of working with Netpeak, income increased 10-fold, the number of transactions increased 7-fold, and their ratio increased 4-fold. The number of users on the site increased by 3 times.

Describe their project management style, including communication tools and timeliness.

Their work always meets our expectations. Most of the communication is done by mail, and we always get an answer to our questions quickly. We have a monthly meeting to summarize our work and plan for the next month.

What did you find most impressive or unique about this company?

The most impressive thing was the professionalism of the guys. Their communication and willingness to work on the result are impressive. Understanding of the market, individual approach to each client.

Are there any areas for improvement or something they could have done differently?

The cost of services is high, and there are agencies on the market that will do it cheaper. But by paying such a price we get the best specialists in their business, who prove it from the very beginning of cooperation.

BACKGROUND

Please describe your company and your position there.

CMO, monobank

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Netpeak, and what were your goals?

We wanted to treat the ASO as a performance tool. For me, a performance tool is the tool in which you can calculate the acquisition cost for 1 new client.

SOLUTION

How did you select Netpeak and what were the deciding factors?

We were working ASO with other partner but then Netpeak came out with their radASO tool and told me they can calculate CPA for ASO

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

They run through semantics and configured automated process for updating keywords and other ASO stuff through Apple and Telegram API without involving my team

How many resources from the Netpeak team worked with you, and what were their positions?

We worked with account manager and 2 ASO managers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We managed to increase organic impressions by 63% and installs by 25%.

How effective was the workflow between your team and theirs?

We got 1 weekly call, that's it. Easy

What did you find most impressive or unique about this company?

They knew how to do their job. What is important to me they are independent and do their job without distracting me from mine

Are there any areas for improvement or something they could have done differently?

They are good

BACKGROUND

Please describe your company and your position there.

Flirtshop.kz is the largest online intimate goods store in Kazakhstan!

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Netpeak, and what were your goals?

We had already worked with Netpeak before and were always happy with the results. When we found out that the agency provided an email marketing service, we decided to try an additional sales channel and start our own email newsletter.

SOLUTION

How did you select this vendor and what were the deciding factors?

The high-quality performance of the agency team was a deciding factor in choosing a contractor.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

"Built a strategy based on the key aspects of email marketing and started to implement it. Built our email marketing customer list. Launched basic triggered campaigns, such as welcome emails, abandoned cart emails, browse abandonment emails. Created promotional newsletters with secret coupons and promo codes. Set up welcome email series for new subscribers and launched a promotional newsletter campaign."

How many resources from the vendor's team worked with you, and what were their positions?

"Alina P. - Middle Email Marketer; Elvira N. - Junior Email Marketer; Katerina D. - Upper Junior Project Manager; Rustem A. - Junior Project Manager; Nataliia T. - Designer."

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

"Thanks to good teamwork, the email marketing channel brought 10% - 20% of the total income in two months after launching the campaign. And ROMI was as follows: August 2020 - 221.69%
September 2020 - 53,77%
October 2020 - 82,63%."

How effective was the workflow between your team and theirs?

The agency specialists handled such problems as website crashes, unexpected releases and updates timely. We appreciate that a lot and enjoy working as one big team.

What did you find most impressive or unique about this company?

I am extremely happy with the team's professionalism: they take a competent and creative approach in choosing the newsletter format, make clear reports, and increase sales regularly.

Are there any areas for improvement or something they could have done differently?

I have been working with the Netpeak agency for quite some time, and I am very satisfied with the service.

BACKGROUND

Please describe your company and your position there.

I'm a Digital Marketer at eCommerce project, and we had decided to try and add email marketing tools to our marketing plan.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Netpeak?

We were looking for an agency that could create an email marketing strategy. I found out about Netpeak at the SaaS Nation conference; we talked and exchanged contacts.

What were your goals for this project?

We had need to create email marketing.

SOLUTION

How did you select Netpeak?

The key elements for me were their portfolio and a highly professional approach.

Describe the scope of their work in detail.

I have already talked with the CEO of Netpeak at the conference and seen some video feedbacks from other Netpeak clients.

What was the team composition?

We worked with the Head of Email Marketing Dept., Project Manager and two email marketers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

As a result of six-month cooperation, we met all the KPI targets and received a stable flow of customer orders from the email marketing channel with the lowest CAC.

How effective was the workflow between your team and theirs?

1. All tasks are set in PlanFix.
2. There is a Client Dashboard where you can pay invoices and track the task statuses.
3. Google Meet call with a team once a week.
4. KPI reports at the end of each month.

What did you find most impressive about this company?

Netpeak is an ROI-oriented company, which is why all the tools used were to increase profitability in the first place.

Are there any areas for improvement?

Everything was great. Nothing to complain about.