Napnix

BACKGROUND

Please describe your company and position.

I am the Director of Taxiologists

Describe what your company does in a single sentence.

Taxiologists manages taxi fleets, bookings, dispatch, drivers, and daily transport operations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Napnix to accomplish?

• Build a booking app and real-time fleet management dashboard.
• Automate dispatch, driver tracking, and trip management.
• Improve visibility and efficiency across daily fleet operations.

SOLUTION

How did you find Napnix?

Referral

Why did you select Napnix over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Napnix were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Napnix designed and developed our end-to-end fleet management platform, including customer bookings, driver management, trip assignment, dispatch, real-time tracking, scheduled trips, reporting, and an admin dashboard. They also handled testing, deployment, ongoing improvements, and post-launch support.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The platform centralized bookings, dispatch, driver tracking, and fleet oversight in one system. It reduced manual coordination, improved response times, and gave us real-time visibility into daily operations. The solution was successfully launched and is now used in our day-to-day fleet management.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Napnix managed the project professionally, communicated clearly, and responded quickly to our feedback. Most deliverables were completed on time, and any changes or issues were handled promptly and transparently.

What was your primary form of communication with Napnix?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most was their ability to understand our fleet operations and turn complex booking, dispatch, driver, and trip-management requirements into a practical, easy-to-use platform.

Are there any areas for improvement or something Napnix could have done differently?

The project went well overall. More frequent progress updates during complex phases would have made coordination even smoother, but the team responded well whenever we raised questions or feedback.