My Super Site

BACKGROUND

Please describe your company and your position there.

I'm manager of a company, offering repairment services at the territory of our town.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MySuper Site?

Our company didn't have a site and we hired them to build our website from zero, create our content and optimize it for searching engines.

What were your goals for this project?

We wanted not only great design, but an easy to use one. And of course - we needed to appear on first page in Google results.

SOLUTION

How did you select this vendor?

While I was searching for companies to build the website - I was recommended to check MySuper.Site's services. I asked for an offer and received one in a short time. The prices were great, their knowledge seemed solid and I liked their previous projects. Talking with them was easy and they were not using technical words I don't understand, they explained the process in the most down-to-earth way.

Describe the project in detail.

To be honest - I almost didn't participate in the project. I gave our prices, some photos and they did all the rest. They created all the texts for my pages, created my logo and in about three weeks - they were ready with their concept for the site.

What was the team composition?

I was communicating with only one person.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My company has so much work now, that we cannot accept new clients in the following month and a half. We're fully booked, we're receiving a few calls from new clients every day. We were contacted by some huge companies, which afterwards chose us for their partner and as a whole - 85% of the work we have nowadays is because of the site we have and the SEO.

How effective was the workflow between your team and theirs?

We were communicating mainly via emails, sometimes over the phone. It's an easy process, the person I was talking to was explaining all the steps in an understandable language. They gave us terms for completing the project and were right on time. The SEO took more time, and is still ongoing, so we still talk from time to time. I even ordered a second website from them.

What did you find most impressive about this company?

They know a lot of things, and honestly some of them I don't even understand. But I was not bothered with terms and words I don't know what their meaning is. Everything I needed to know was explained just the way I needed it. They had done a great job, and they seek for their client's satisfaction.

Are there any areas for improvement?

I couldn't be more satisfied. I got a beautiful, working site that is optimized for Google and that does its job - bring me new clients every day.

BACKGROUND

Please describe your company and your position there.

I'm the CEO of a fine jewelry retailer.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MySuper Site?

I needed an online store in which to sell my products.

What were your goals for this project?

I wanted to start selling more.

SOLUTION

How did you select this vendor?

A friend recommended MySuper Site. I found them online, and they offered me a great price.

Describe the project in detail.

I was starting from zero, so I needed to both design and develop the system. We met to discuss details, and I showed them sites I liked and wanted mine to resemble. We talked about colors, fonts, and the types of products I’d be selling. They suggested how I should position certain things, how the menu should be structured, and what the product categories ought to be. We also thought about SEO and how text and structure both influence how Google would see the site. Finally, they taught me how to satisfy both Google and users with my site.

What was the team composition?

I was working with a project manager and an SEO specialist.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Though I never had an original store to compare the new one too, I didn’t expect sales in such a short time, even with the ads I was paying for. I was hoping to see results in a year, but they were there after a month. The site was easy to use, so users knew where to click to buy my products.

How effective was the workflow between your team and theirs?

Working with the project manager was nice and easy. We communicated via e-mail and telephone regularly, and they answered all my questions rapidly. I found all their advice extremely useful.

What did you find most impressive about this company?

The project manager was amazingly knowledgeable about user actions. Their background in psychology and experience with web design delivered me a great result. Being new to online sales, their advice was invaluable to me. 

Are there any areas for improvement?

I wouldn’t want anything to have changed.

BACKGROUND

Introduce your business and what you do there.

I am the manager of Chistoslili. Our cleaning service company is located in a town in Bulgaria. We also service villages nearby.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MySuper Site?

I needed a website that represented my company and our services.

SOLUTION

What was the scope of their involvement? 

MySuper Site built our website on WordPress. It incorporates WooCommerce, which notifies me via email when customers place orders. I also have easy access to the admin panel. When I log in, I can see what stage orders are currently in. 

In addition, the team created an online booking system. When clients schedule cleaning services, they can request a specific day and time for our housekeepers to arrive. I set up the calendar on my end. We’ve worked together on SEO and are continuing to optimize the site.  

What is the team composition?

I worked with one person from their team who presented everything herself.

How did you come to work with MySuper Site?

A friend of mine had worked with MySuper Site and was happy with their services, so I contacted the team to inquire about what they could offer for my website needs.

How much have you invested in them?

We spent less than $10,000.

What is the status of this engagement?

We worked together on this project from March–May 2016.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I have been very satisfied with the work MySuper Site has provided for my company. The website is currently up and running, and it facilitates my entire business. In the past year and a half, 90% of our new clients have come from the site.
 
How did MySuper Site perform from a project management standpoint?

On the whole, I am thoroughly satisfied. MySuper Site finished everything on time, and there were no delays. They always did their best. Sometimes I felt slightly unclear about what kind of information I needed to give them, but I’m not sure if this was their fault or mine.

They were easy to talk to and tried to give simple explanations that I could easily understand. If something bothered me, it was easy to describe the issue and ask them to fix things or make additional changes to the site.

What did you find most impressive about them?

MySuper Site did a great job of explaining how the site would look to our users. I had some ideas prepared, but they helped me understand the most user-friendly choices. They're experienced with considering the general user perspective. This insight was beneficial to me. The comfortable booking experience is the main reason we’re receiving so much traffic from clients who need cleaning appointments.

Are there any areas they could improve?

There is always room for improvement, but I was satisfied with everything in general. I didn’t have any problems.

Do you have any advice for potential customers?

If something isn’t clear, don’t worry about asking questions. Ask MySuper Site for advice. They helped me make the site more SEO- and user-friendly. I had tried using other vendors beforehand and didn’t receive the same results. It is a good idea to listen to the team’s advice and suggestions.
 

BACKGROUND

Please describe your company and your position there.

I am an artist and work for myself

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire My Super Site?

I had an old Drupal website that was hard to update. I needed a new website with rich portfolio of my paintings and events list.

SOLUTION

How did you select My Super Site and what were the deciding factors?

I was recommended by a friend to use My Super Site services and after talking with Petia I was sure she was the one to develop my new website.

Describe the project in detail and walk through the stages of the project.

Petia created a new Wordpress website where all my paintings are structured in different categories. She also added all the content for other pages as About me, Contacts, Events. She helped me develop my website as a brand.

How many resources from the My Super Site team worked with you, and what were their positions?

I worked only with Petia - the whole communication was maintained by her.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

My clients really like the new website. It's easy to use and looks great.

How effective was the workflow between your team and theirs?

It's so easy to talk with Petia - she explains everything in a simple language, offers lots of ideas how to develop the website in a better way and how to keep everything under the same brand.

What did you find most impressive or unique about this company?

Their whole process was eased and communication was nice. They have so many ideas about your new website! And know how to develop them.

Are there any areas for improvement or something they could have done differently?

Nope.

BACKGROUND

Please describe your company and your position there.

I am owner of a small data analysis and statistical software development company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire My Super Site?

To redesign our website and put relevant SEO on certain pages

SOLUTION

How did you select this vendor and what were the deciding factors?

We had worked with them before, and knew quality of work. They had been recommended to us previously

Describe the project in detail and walk through the stages of the project.

Redesign or pages as per our request. Search for relevant terms for SEO.

How many resources from the vendor's team worked with you, and what were their positions?

1 - the owner

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were number one on a specific google search after previous SEO and are expecting the same again

How effective was the workflow between your team and theirs?

Excellent

What did you find most impressive or unique about this company?

Original ideas for website changes plus ability to monitor and manipulate google search

Are there any areas for improvement or something they could have done differently?

Not really