My Little Big Web

BACKGROUND

Please describe your company and your position there.

I'm the marketing director at D4Pack. D4Pack is an experienced and innovative Canadian screen printing company that produces screen-printed bottles, cans, glassware, and containers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire My Little Big Web, and what were your goals?

Website creation, SEO and PPC/SEM.

SOLUTION

How did you select this vendor and what were the deciding factors?

As an international marketing consultant in my previous job, I referred My Little Big Web to my clients. #1 because I knew they were really good and #2 because the feedbacks I had from my clients were unbelievable. So when I started at D4Pack it was logical and just natural to hire them for our online marketing development.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

After I completed the marketing plan, I met with the My Little Big Web team to explain the strategy and tactical actions I want to take. Regarding web design, I identified around 4 websites that I found inspiring. Once I had completed the content and selection of the visuals to be used on our website, My Little Big Web then began the web design process. I immediately liked the result and it is one of their great advantages to quickly understand the needs of the client. Regarding the SEO team, the process was just as easy. The MLBW team first designed the editorial calendar. Every month we reviewed together the content for the blog. They are currently finalizing the optimization of the pages. Everything was easy because I immediately knew where I was going. Same with the PPC team. We validated with them the Google campaigns keywords before launching them. The follow-ups were monthly and the team was also super available.

How many resources from the vendor's team worked with you, and what were their positions?

Four. - SEO and Translation Specialist - Digital Marketing Specialist (PPC-SEM) - Web developer - Web designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

One example among many others... Total organic visits in: January 2022: 94 vs. September: 307

How effective was the workflow between your team and theirs?

Like I said a bit earlier, we worked with an experienced team who was very available all the process long. They have just been so helpful. We recommend My Little Big Web so much.

What did you find most impressive or unique about this company?

Their expertise and their integrity.

Are there any areas for improvement or something they could have done differently?

Absolutely nothing, they were just perfect.

BACKGROUND

Please describe your company and your position there.

I am the vice president of the National Boating Safety School. We offer the official online boating safety course for Canadians to obtain their Pleasure Craft Operator Card.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire My Little Big Web, and what were your goals?

We are using the for the development of our website, our SEO and our PPC. We want to be visible on google and facebook when Canadaians search for their boating license.

SOLUTION

How did you select this vendor and what were the deciding factors?

We saw an ad on Facebook. After a few phone conversations, we were excited that they could offer professional solutions to a lot of our needs. Instead of our company needing to hire internally, MLBW offers experience and know-how in the areas we need.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

For PPC, they manage our budget of roughly $250,000 through multiple acquisition platforms. They create the marketing content as well and create and manage the campains based on our needs. MLBW handles our SEO by writing weekly blogs and optimizing our website. They also acquire back links. On the programing level, they implement our request and update our wordpress site.

How many resources from the vendor's team worked with you, and what were their positions?

We have 3 team leaders. 1 for PPC, 1 for SEO and 1 for programing. Each team leader manages a team that work on our various tasks. There is also a manage that oversees all the team leaders and deals with billing.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Through our monthly reports provided by MLBW, we continue to see an increase in our SEO strength through metrics like our google keyword listing and our SEO website score. Our PPC performance is also going well as we are consistently hitting our desired ROAS and consistently have a majority of the impression share on google ads.

How effective was the workflow between your team and theirs?

We use the platform Basecamp to maintain great communication. Since MLBW manages many aspects of our business, there are multiple conversations going at once. All of their team members are quick and thorough in their answers.

What did you find most impressive or unique about this company?

They're willing to find a solution to any problem and to make suggestions on how we can improve our business. As they are the experts in their field, we often rely on them for ideas and suggestions. They all take the time to provide well-thought-out answers.

Are there any areas for improvement or something they could have done differently?

Right now, there are no areas to improve on. They do a great job of making sure we are satisfied with they work and if they is anything, they are flexible and find a solution. For example, at the beginning of our relationship. We had concerns about how the billing worked due to the nature of our seasonal business. After voicing our concerns, they happily adapted the way the billing was done. They really make sure the customer is satisfied and they are very transparent with everything.

BACKGROUND

Please describe your company and your position there.

I'm the communications and development coordinator for the business improvement society of Hochelaga-Maisonneuve (SDC HM).

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire My Little Big Web, and what were your goals?

- Site transfer (Django to WordPress)

- Creation of an online store

- Development of marketing tools on the website for fundraising campaigns (tab)

- Consulting service

- Creating and designing an interactive map

SOLUTION

How did you select this vendor and what were the deciding factors?

First, a lot of bad experiences with big web agencies. We were caught up with a website created in Django that was not adequate and did not allow us to make the desired changes. We contacted and met with several companies but MLBW stood out with its interpersonal skills and the quality of their work.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

- Complete site transfer (Django to WordPress)

- Creation of an online store (WooCommerce)

- Development of marketing tools on the website for fundraising campaigns (tab with financial transaction associated with Stripe )

- Consulting service (about everything)

- Creating and designing an interactive map (creation, design and programming from A to Z)

How many people from the vendor's team worked with you, and what were their positions?

Maxence Pezzeta - Fondateur - Expert Marketing Web

Damien Gorin - Responsable conception web - Développeur web Full-Stack

Charlie-Octavie Segneur - Gestionnaire de projets

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Great organization! Finally, the deadlines are respected. Projects start and end and everything is true to the original purpose.

Describe their project management style, including communication tools and timeliness.

They were super friendly and professional. They use Basecamp for centralized communication with the customer. Always present and available to us. Plus, the contracts are clear and reflect time deadlines.

What did you find most impressive or unique about this company?

Honesty and transparency on prices and objectives.

Are there any areas for improvement or something they could have done differently?

If they were different, it wouldn't be our favorite agency!

BACKGROUND

Please describe your company and your position there.

I was a project manager in charge of the web marketing and the web development of our new website.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire My Little Big Web, and what were your goals?

We hired My Little big Web to help us redesign our website. We also needed some SEO advice. The agency supported us from A to Z and was able to answer all our questions, even when we left the initial mandate.

SOLUTION

How did you select this vendor and what were the deciding factors?

We analyzed around 10 agencies on the following criteria:

• Notoriety
• Portfolio
• Web presence
• Customer references
• Google Reviews
• Price
• Time limit
• Feeling

My Little Big Web ticked all the boxes.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We made a call with the project manager who introduced us to the rest of the team. Then we provided all of the information needed to design the website. The web designer presented the models to us and we were able to make our modification requests. The schedule was respected so the project was able to move forward quickly.

We were also able to submit a second round of corrections even if the initial quote allowed just one shot. The My Little Big Web team did not wish to charge us for this extra as they said our requests were minor. We then received training to allow us to be autonomous once the website was delivered.

How many people from the vendor's team worked with you, and what were their positions?

The founder, project manager, web designer, and programmer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Meeting deadlines and transparency are very important to us. Having been disappointed by our previous agency, we were very demanding at this level. My Little Big Web has been able to respect its commitments. I even believe that the project was delivered 2 days in advance (it's not huge but it's better than nothing). Following the launch of the new website, we have received a lot of compliments from our customers and partners.

Describe their project management style, including communication tools and timeliness.

They use project management software (Basecamp) which promises us to contact all the members of the project and to have a fairly quick response. It is on Basecamp that they submit the models, the timelines etc.

What did you find most impressive or unique about this company?

We were impressed by how reliable and transparent they were. 

Are there any areas for improvement or something they could have done differently?

If the project had to be redone, I would have appreciated having more follow-up on the progress of the project.

BACKGROUND

Please describe your company and your position there.

I am an associate within a team affiliated to a financial institution.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire My Little Big Web, and what were your goals?

I contacted My Little Big Web as part of an advertising strategy on Google Ads and Facebook Ads. I particularly appreciated their high level of competence as well as their responsiveness. The team is growing but continues to stay close to its customers and we feel that everyone is treated with the same importance, which I really appreciated.

SOLUTION

How did you select this vendor and what were the deciding factors?

They provided the best added value and peace of mind.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

- SEO - Consulting - Marketing

How many people from the vendor's team worked with you, and what were their positions?

Maxence Pezzetta - founder Support team

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Increased traffic to our website

Describe their project management style, including communication tools and timeliness.

We were made aware of every step of the process and the project was delivered on time.

What did you find most impressive or unique about this company?

They delivered what they had promised in a timely manner and with ease.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

Rope access company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire My Little Big Web, and what were your goals?

Website.

SOLUTION

How did you select this vendor and what were the deciding factors?

Best SEO.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Rope access website.

How many people from the vendor's team worked with you, and what were their positions?

3

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Improved SEO.

Describe their project management style, including communication tools and timeliness.

Efficiency.

What did you find most impressive or unique about this company?

The communication was impressive.

Are there any areas for improvement or something they could have done differently?

No.