Moon Technolabs

BACKGROUND

I am the Past President / Website Manager of Institute for Challenging Disorganization

Our Mission is to provide education, research, and strategies to benefit people challenged by chronic disorganization.

OPPORTUNITY / CHALLENGE

• Build a Professional Directory Page
• Repair website after a hack
• Provided recommendations on how to improve security

SOLUTION

Other

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned
• Other

Other

There have been multiple projects that Moon Technolabs has done for our WordPress website. It would be impossible to put all of it here, but they have been very responsive to our needs, and have provided incredible support as we navigate "living on the web."

RESULTS & FEEDBACK

One of the big ones was when they helped us after our website was hacked. Multiple files were deleted from our media library. After they fixed the problem and instituted some better security measures, we were able to operate without items disappearing from webpages.

The other big one was from our professional directory page that they set up for us. It has received a positive response and made it very easy for someone to find a professional.

They were very responsive, and very patient as they had to wait on my team to review and offer feedback and decisions.

Email or Messaging App

I appreciate their attention to their detail and their knowledge of WordPress and all the backend knowledge that's required to create and develop an efficient website. I also appreciated their clear communication with me on what was needed at any time or what I needed to know.

Nothing I can think of - they have been very efficient in how they accomplish their work, and I plan to continue to use them!

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of Arrive First, Inc.

Describe what your company does in a single sentence.

Arrive First is an AI-native strategy and software development company focused on helping organizations adapt to the shift from traditional software workflows to AI-assisted execution. The company specializes in context engineering, decision retention, enterprise content strategy, and modern product development built for human and AI collaboration. Arrive First believes the biggest challenge in modern software is no longer coordination, but preserving intent, knowledge, and operational continuity across teams and systems. Its work combines technical architecture, workflow design, and AI-native operational models to help companies move faster with greater clarity and traceability. The company also incubates platforms while exploring new approaches to secure, memory-aware infrastructure and digital experiences. Rather than acting like a traditional agency, Arrive First operates as a strategic partner focused on building systems designed for the next generation of software development.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Moon Technolabs to accomplish?

• Build and scale AI-native software platforms with enterprise-grade architecture, security, and operational reliability.
• Accelerate product innovation across platforms including BL.INK, CaseLibrary.ai and more through collaborative engineering and strategic technical execution.
• Establish a long-term development partnership with a highly skilled team capable of contributing beyond coding into product strategy, scalability, and problem-solving.
• Build a reliable team for however the industry pivots.

SOLUTION

How did you find Moon Technolabs?

Referral

Why did you select Moon Technolabs over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Company values aligned

How many teammates from Moon Technolabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Moon Technolabs supported the design, development, scaling, and ongoing evolution of several AI-native and enterprise software platforms including BL.INK initiatives and CaseLibrary.ai. The scope of work included full-stack software engineering, platform architecture, cloud infrastructure planning, AI-assisted workflows, API development, authentication systems, analytics, QR and short-link technologies, and operational tooling for administration and scalability. Across these projects, the team contributed to both customer-facing experiences and complex backend systems, helping transform early concepts into production-ready platforms capable of supporting enterprise growth and large-scale user adoption. Their ability to combine engineering execution with thoughtful collaboration and product-level problem solving made them an important long-term technology partner across multiple ventures. Just great people. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The projects produced measurable progress across platform stability, feature delivery, scalability, and speed of execution. Moon Technolabs helped accelerate the launch and ongoing development of multiple production platforms while supporting rapid iteration cycles and continuous feature expansion. In fact, the QA team because amazing product managers and merged two roles into one. 

Their work contributed to improved system reliability, faster deployment timelines, scalable multi-tenant architectures, enhanced administrative controls, and modernized user experiences across several applications. The partnership also enabled the successful implementation of AI-driven workflows, analytics systems, authentication improvements, QR and short-link infrastructure, and operational tooling that reduced friction for both administrators and end users. One of the most valuable outcomes was the ability to move from concept to functional enterprise-ready software significantly faster while maintaining flexibility for future growth and experimentation. Love them. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management has been excellent throughout our engagement. We receive detailed daily status reports, communication is consistent, and the team has never missed a scheduled update or delivery commitment. Over email or Slack, they do it. They are highly responsive, adapt quickly to changing priorities, and consistently bring solutions instead of problems. Their organization, transparency, and reliability have made them easy to work with across multiple fast-moving projects. 

What was your primary form of communication with Moon Technolabs?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most was the combination of exceptional project management and genuinely high-quality engineering talent. Chirag has been outstanding to work with, and Nikunj along with everyone on the team consistently operated at a top-tier level with professionalism, responsiveness, and strong technical insight. They do not feel like a vendor — they feel like an extension of our team and trusted long-term partners. Shvangi, well, she represents one of the most thoughful and creative people I've ever engineered products with. 

Are there any areas for improvement or something Moon Technolabs could have done differently?

None. 

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a cannabis company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Moon Technolabs?

We needed help with mobile app development.

SOLUTION

What was the scope of their involvement?

Moon Technolabs has designed and developed our mobile app from scratch for iOS, Android, and iPad using React Native. We’ve given them feedback on what we’re looking for, and they’ve provided us with options to choose from. 

What is the team composition?

We’ve worked with 6–7 people from Moon Technolabs, including a senior business consultant, a project manager, and a few developers.

How did you come to work with Moon Technolabs?

I searched for app development companies online and saw many great reviews for Moon Technolabs, so I decided to give them a call. The rest is history.

How much have you invested with them?

We’ve spent $16,000 on this project.

What is the status of this engagement?

We started working with Moon Technolabs in November 2023, and our engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our app has had over 450 downloads, and we haven’t even promoted it yet. We will promote it when we have a second streaming app that I'm working on. 

How did Moon Technolabs perform from a project management standpoint?

Moon Technolabs has been great at responding and communicating. They’re understanding and take their time to work through problems and find great solutions. If we're not happy with someting, the team will work through it with us. They’ve also been very flexible and allowed us to take our time with the project. They don't rush us and want to make sure the result is the best it can be.

We use Basecamp and Google Spaces to communicate.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

The senior business consultant and the project manager have been great. 

What did you find most impressive about them?

Working with Moon Technolabs has been such a great experience that I want to travel to India to meet them. The whole team has been amazing, and I've enjoyed working with them. We see this as a lifelong partnership.

Are there any areas they could improve?

No, there’s nothing I can think of.

Do you have any advice for potential customers?

Take your time, and don’t rush anything. Research app development and have a good idea of what you want in terms of design and functionality.

BACKGROUND

Please describe your company and your position there.

I am the CEO of an IT services company, focused on the hospitality industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Moon Technolabs Pvt Ltd, and what were your goals?

As our business grew in the last years, it became unmanageable to keep all the related data (items sold, services, contracts, RMAs, etc) in different systems. Also, we wanted to develop a client communication center where they could download their invoices, keep track of their current RMAs, subscribe to new services, etc.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had a previous experience with this company and it was very successful. So, we had no doubt that they could be a perfect match for developing our business management portal

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They used Basecamp as project management software. Our business management portal was developed in Node Js + React. All the information flow and needed resources were available instantly. They managed 15-days sprints and we provided feedback on every partial deliverable

How many people from the vendor's team worked with you, and what were their positions?

There were 4 people involved in the project, including a project manager. They were so flexible that new members came and go depending on the needs of the project

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We made a lot of tests and we will go live in the next weeks. We are confident that this new portal will help us to achieve a better understanding of our business flow, and also to improve our relationship with our clients

Describe their project management style, including communication tools and timeliness.

It was a great experience to work with them. They are extremely fast in answering all our concerns and feedback. You feel that they are working with you side by side

What did you find most impressive or unique about this company?

Their organization and methodology were great. Also, you have access to the whole process of development + bug correction and deployment

Are there any areas for improvement or something they could have done differently?

Everything was great. We are now trying to improve the documentation with them and their support is excellent

BACKGROUND

Please describe your company and your position there.

I am the CEO off a SAAS company. We offer online soccer training videos through an app and have added a social media network component to the app.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Moon Technolabs Pvt Ltd, and what were your goals?

We wanted to develop an app for our users to get easy access to the training videos, and connect with one another using the social media component. We don't have enough in house technical knowledge to connect an Android App with an IOS App with a web based admin.

SOLUTION

How did you select this vendor and what were the deciding factors?

We hired MoonLab Technolabs to completely develop both apps and the web based admin. We decided to go with this vendor based on their extensive portfolio, the communication throughout the process and pricing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In cooperation with MoonLab Technolabs we created 5 different milestones based on the development of the App.

How many resources from the vendor's team worked with you, and what were their positions?

Our Project Manager was amazing. He communicated effectively and quickly, and resolved any issues (we only had some really minor usability issues) very quick. We worked with a "main" person for the web based admin, IOS App and Android App. Being able to communicate with them directly was a huge advantage as it sped up the process and allowed us to be a big part of the development. It was very clear their focus was making a high quality product while keeping the client happy.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our App just launched in both the Google Play Store and IOS Store. We are currently starting with our marketing plan to gain users.

Describe their project management style, including communication tools and timeliness.

We used a third part software (basecamp) as our main mode of communication. This worked well throughout the project. We are in vastly different timezones, however this never has been an issues. MoonLab Technolabs communicated frequently and I was always up to date on the progress of our project.

What did you find most impressive or unique about this company?

Their ability and willingness to take feedback and fix and adjust to anything we requested is impressive.

Are there any areas for improvement or something they could have done differently?

Honestly, no.

BACKGROUND

Please describe your company and your position there.

I am the Founder and Director of our tech company "Pre-Order Sales". We are an application-based business offering services to Shopify Store owners.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Moon Technolabs Pvt Ltd, and what were your goals?

We started from scratch building a Shopify Application with Moon Technolabs. Our goal was to create a clean, smooth and easy to use app for our users, but still offer high-quality features without being confusing to users. We did just that.

SOLUTION

How did you select this vendor and what were the deciding factors?

Jayanti and Bhanu were confident right from the beginning and ensured me they would get the job done. At first, I was taking a chance on their company and I am very pleased we went down this road with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They designed a pre-order manager app that integrates with e-commerce websites through the Shopify platform. There are many functions that operate within the app including email deliveries, quantity limits, automatic deliveries and API feeds.

How many people from the vendor's team worked with you, and what were their positions?

There were 9 people in the core team for this specific project. There was an account manager for direct contact, web designers, developers and an overall manager for any financial queries.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I have spent the last 3-months working with the team from Moon Technolabs and they have been fantastic to work with. The quality of work is great, very responsive with getting back to me in a timely manner and all the developers understand the tasks well and deliver on time. I will continue to work with all the team members that have helped with our project. I look forward to what we can achieve in the near future.

Describe their project management style, including communication tools and timeliness.

The project management was great, I was able to speak with the Project Manager directly which was important to me. Each and every task has been taken on board and applied to our application without any issues.

What did you find most impressive or unique about this company?

There was no task too big or too small. When developing a project there are always things that change, or you might have a new idea halfway through. The team would listen and apply what I had requested without any drama.

Are there any areas for improvement or something they could have done differently?

My only suggestion would be having a team on-call over the weekend periods. With online and tech services, they run 24-7 and you just don't know when you might run into an issue or require support. In addition to this, if your clients enquire online it's not. great look if it takes 2-3 days to get back to them with a request.

BACKGROUND

Please describe your company and your position there.

Chief Innovation is my company and I serve as Chairman, and primarily involved in management consulting around the world, but also with innovative new startups. Thought based in Dallas, I've worked in 8 countries and was almost head and founder of an India-based outsourcing firm for 11 years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Moon Technolabs Pvt Ltd, and what were your goals?

We needed a development partner to build mobile applications for both Apple and Google Play stores, and also 3 different websites for related areas to the application. The original project was only for the applications, but in working with Moon we felt having them do the websites was an easy decision and their estimates were in line with what we expected, so we awarded them all 3 websites.

SOLUTION

How did you select this vendor and what were the deciding factors?

Over 2 years ago (possibly end of 2018), we did a small project to get estimates and structure for how our app would be developed. In March of 2020, we reached out to the 4 firms from that effort to see who was available. Only 2 were. We then invited 5 additional firms to bid. For 4 of those firms, we paid them $300 to prepare a proposal with example screen shots.

We liked Moon from the start, and are ecstatic we found them. Two bidders were more expensive, with one being 1.5x their price, and the other being over 2x (and trying to convince us not to do cross platform, which we knew was a waste). The final losing bidder was 35% cheaper, but laughable in both their proposal and screens (which they tried to avoid submitted - a pure low price bait & switch from our perspective).

Moon had excellent quality, the best price, a well detailed proposal and struck us as honest from the start. And continually reinforced that throughout or working together.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I believe they used React Native and Laravel for the back end. We had 5-6 milestones, and I am going to try to post a link to my initial deck (with some things scrubbed that I have on SlideShare). The scope was to have two working apps in the Apple and Google Stores with an operating back end (note: we made the back end a single command center for both apps and all three websites, they did an amazing job on this).

I kicked off the project with a 93 page slide deck with what I wanted, along with a spreadsheet of 6-8 worksheets showing other details. The final Use Case count for the apps was around 625. Here is the link, hoping clutch allows this as I think the structure could be very useful for others. https://www.slideshare.net/1000-Ideas/so-you-want-to-build-an-app-the-h…

How many people from the vendor's team worked with you, and what were their positions?

Jayanti - CEO

Bharat - Project Lead Chiraq

Additional Support Numerous other people, but most direction went through Bharat. They obviously had multiple types of developers, including database, website and Laravel. They had every skill we needed to accomplish all of our deliverables successfully.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Applications (HeirList) are in both Apple & Google Play stores. Websites (deathcenter.com, heirlist.com, passingexpert.com) are all live and connected to same back end as the apps. We are elated at the quality, especially of the app. I am showing all my friends in the States, with a 'you should call Moon' to do yours.

Describe their project management style, including communication tools and timeliness.

They were a pleasure to work with. One thing I insisted on was 'no phone calls' as I like communicating in writing, as it allows for confusion to be eliminated. With COVID there may have been some minor gaps in responses, but almost without fail all responses were provided within 24 hours (given time zone differences), and many from Bharat far sooner as he seemed to work as much as I do.

What did you find most impressive or unique about this company?

Loved them, and can spell out exactly why.

1) Honest - which when dealing with 'new' firms isn't a given

2) Quality - did great work, start knew they'd exceed expectations

3) Affordable - they won on price, then continued to be reasonable

4) Flexible - this project was probably far more complicated than they expected, and even then we expected.

The app is fairly straight forward in what it does, but is actually very complex in functionality (see YouTube HeirList channel videos). I kept waiting to have a painful scope change conversation. But it never came. Jayanti continued to let me know they were committed to doing what was agreed to.

He should never underestimate my gratitude for his support for us. I am actively trying to help them grow their business in the U.S. and made it clear I neither want nor will accept any fees or commissions. I am doing US companies a favor by this. As I tell my friends, I went to Upwork to find a Development contractor, and wound up getting a Trusted Partner. And that Moon is!

Are there any areas for improvement or something they could have done differently?

Had two small issues relating to English that he can implement almost immediately, so will discuss those with him as I forgot to say anything. I ran an offshore business for 11 years, so I know the drill. Honestly am going to decline the opportunity to provide 'what could be done better' as all the positives cloud out any issues that may have occurred.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a company that manufactures access control solutions for commercial properties.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Moon Technolabs Pvt Ltd?

We needed to revise our iOS and Android apps from SIP to Webrtc protocol.

SOLUTION

What was the scope of their involvement?

The team created our apps from scratch and integrated them into existing servers. It’s a one-way video calling application designed to bypass public Wi-Fi related issues.  

What is the team composition?

I worked with two people from their team.

How did you come to work with Moon Technolabs Pvt Ltd?

I found them on Upwork. We chose them based on their success in the past with Webrtc.

How much have you invested with them?

We spent around $30,000.

What is the status of this engagement?

We started working together in March 2019, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve accomplished the goal of making a product that works. They’ve also tackled some complex with a new protocol that doesn’t have any experts yet. The time frame has taken a bit longer than expected, but we’re very happy with results so far.

How did Moon Technolabs Pvt Ltd perform from a project management standpoint?

They’ve managed the project well. We communicate over Skype daily.

What did you find most impressive about them?

Their ability to take a problem and resolve it stands out. They never shut down or tell us it’s a hard stop.

Are there any areas they could improve?

They could improve on meeting deadlines.

Do you have any advice for potential customers?

No, they’re excellent.

BACKGROUND

Please describe your company and your position there.

I am the CEO of the company that I am creating the app for it.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Moon Technolabs Pvt Ltd?

I have hired Moontechnolabs to apply my idea into an app that would be downloaded by users to ease the process of booking football pitches in a specific area.

What were your goals for this project?

I aim to create an easy, user friendly app, where I ease the process on the users in booking pitches and have all the specifications shown. My tangible outcome is to increase the number of active users utilising the app.

SOLUTION

How did you select this vendor?

I have listed 16 companies world wide, since app development in my country are so expensive, and then narrowed them to 5 Indian companies, then I knew Clutch and searched about these 5 companies in the website and gone through the reviews and their website and the services each provide comparing to its price. Further, the marketing of Moontechnolabs to attract me was very strong due to a Skype call gathering 3 managers of each department to listen to my idea plus showing me their work offices and their IT engineers.

Describe the project in detail.

This type of application help connect soccer players with soccer pitches, in a way that eases the process on both sides. Additionally, motivate players to play more to have fun and gain variety of prizes such as points, cash and create competitive vibes. This type of application will boost and change the way of pitch reservations and guide players to the various facilities provided by pitch owners and their relevant price in different seasons. Challenger aim for your happiness and comfort bookings, further to having a flexible and healthy lifestyle. For any enquiry please contact Admin@challenger2020.com

What was the team composition?

2 employees, the project manager and the public relation officer on each call and chat between me and the developer to manage quality. The size of the team has not change.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It is not yet launched, as I am working on last things here and there.

How effective was the workflow between your team and theirs?

Easy to communicate with and he understands what I need and what the app requires before even I explain, so thats a great thing that Moontechnolabs have and quick in responding to my concerns.

What did you find most impressive about this company?

the developer was so patient and ready to do whatever I required with no hassles, also his great experience that covers every aspect.

Are there any areas for improvement?

I was so satisfied with the work done.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and managing director.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Moon Technolabs Pvt Ltd?

They fixed an older app for me. I was unhappy with the previous company that was assigned to the same work, so they were brought on to replace that company.

SOLUTION

What was the scope of their involvement?

They fixed issues with my self-training tool for consulting candidates preparing for interviews. The app is for iOS and Android. Their team undertook a maintenance and support role, fixing bugs as they came up and handling one-off tasks for me. They’re still functioning in this role currently. 

What is the team composition?

There were 2–3 people assigned to my account. 

How did you come to work with Moon Technolabs Pvt Ltd?

I wasn’t happy with the work of my previous partner, so I called upon their team to take over the work. 

How much have you invested with them?

We spent about $2,000 on their work.  

What is the status of this engagement?

We started the work in September 2019, and our teams have an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When they were tasked with fixing a large subscription management problem, they found a way to update the app to enable our users to continue with their subscriptions in the market. This was such a relief for me. They successfully update the app when needed to allow us to maintain the standards of the App Store.  

How did Moon Technolabs Pvt Ltd perform from a project management standpoint?

We used Basecamp and Skype for communication. They communicated in a timely manner, responding quickly to my questions and concerns. Like any development project, we ran into issues. But, they responded quickly to mitigate harm. 

What did you find most impressive about them?

They proactively schedule calls to clarify their work and always understand my goals. Their team sticks to the quotes they give. It’s difficult to inherit a project from another development shop, but they were able to read and understand it to effectively deliver.

Are there any areas they could improve?

I would love if they ran further tests before turning their work in. If they did some additional testing on their end, they’d save me even more time. 

Do you have any advice for potential customers?

Make sure everything is ready to present before you present your information and requirements to them.