Moon Technolabs

BACKGROUND

Please describe your company and your position there.

I am the CEO of an IT services company, focused on the hospitality industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Moon Technolabs Pvt Ltd, and what were your goals?

As our business grew in the last years, it became unmanageable to keep all the related data (items sold, services, contracts, RMAs, etc) in different systems. Also, we wanted to develop a client communication center where they could download their invoices, keep track of their current RMAs, subscribe to new services, etc.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had a previous experience with this company and it was very successful. So, we had no doubt that they could be a perfect match for developing our business management portal

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They used Basecamp as project management software. Our business management portal was developed in Node Js + React. All the information flow and needed resources were available instantly. They managed 15-days sprints and we provided feedback on every partial deliverable

How many people from the vendor's team worked with you, and what were their positions?

There were 4 people involved in the project, including a project manager. They were so flexible that new members came and go depending on the needs of the project

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We made a lot of tests and we will go live in the next weeks. We are confident that this new portal will help us to achieve a better understanding of our business flow, and also to improve our relationship with our clients

Describe their project management style, including communication tools and timeliness.

It was a great experience to work with them. They are extremely fast in answering all our concerns and feedback. You feel that they are working with you side by side

What did you find most impressive or unique about this company?

Their organization and methodology were great. Also, you have access to the whole process of development + bug correction and deployment

Are there any areas for improvement or something they could have done differently?

Everything was great. We are now trying to improve the documentation with them and their support is excellent

BACKGROUND

Please describe your company and your position there.

I am the CEO off a SAAS company. We offer online soccer training videos through an app and have added a social media network component to the app.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Moon Technolabs Pvt Ltd, and what were your goals?

We wanted to develop an app for our users to get easy access to the training videos, and connect with one another using the social media component. We don't have enough in house technical knowledge to connect an Android App with an IOS App with a web based admin.

SOLUTION

How did you select this vendor and what were the deciding factors?

We hired MoonLab Technolabs to completely develop both apps and the web based admin. We decided to go with this vendor based on their extensive portfolio, the communication throughout the process and pricing.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In cooperation with MoonLab Technolabs we created 5 different milestones based on the development of the App.

How many resources from the vendor's team worked with you, and what were their positions?

Our Project Manager was amazing. He communicated effectively and quickly, and resolved any issues (we only had some really minor usability issues) very quick. We worked with a "main" person for the web based admin, IOS App and Android App. Being able to communicate with them directly was a huge advantage as it sped up the process and allowed us to be a big part of the development. It was very clear their focus was making a high quality product while keeping the client happy.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our App just launched in both the Google Play Store and IOS Store. We are currently starting with our marketing plan to gain users.

Describe their project management style, including communication tools and timeliness.

We used a third part software (basecamp) as our main mode of communication. This worked well throughout the project. We are in vastly different timezones, however this never has been an issues. MoonLab Technolabs communicated frequently and I was always up to date on the progress of our project.

What did you find most impressive or unique about this company?

Their ability and willingness to take feedback and fix and adjust to anything we requested is impressive.

Are there any areas for improvement or something they could have done differently?

Honestly, no.

BACKGROUND

Please describe your company and your position there.

I am the Founder and Director of our tech company "Pre-Order Sales". We are an application-based business offering services to Shopify Store owners.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Moon Technolabs Pvt Ltd, and what were your goals?

We started from scratch building a Shopify Application with Moon Technolabs. Our goal was to create a clean, smooth and easy to use app for our users, but still offer high-quality features without being confusing to users. We did just that.

SOLUTION

How did you select this vendor and what were the deciding factors?

Jayanti and Bhanu were confident right from the beginning and ensured me they would get the job done. At first, I was taking a chance on their company and I am very pleased we went down this road with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They designed a pre-order manager app that integrates with e-commerce websites through the Shopify platform. There are many functions that operate within the app including email deliveries, quantity limits, automatic deliveries and API feeds.

How many people from the vendor's team worked with you, and what were their positions?

There were 9 people in the core team for this specific project. There was an account manager for direct contact, web designers, developers and an overall manager for any financial queries.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I have spent the last 3-months working with the team from Moon Technolabs and they have been fantastic to work with. The quality of work is great, very responsive with getting back to me in a timely manner and all the developers understand the tasks well and deliver on time. I will continue to work with all the team members that have helped with our project. I look forward to what we can achieve in the near future.

Describe their project management style, including communication tools and timeliness.

The project management was great, I was able to speak with the Project Manager directly which was important to me. Each and every task has been taken on board and applied to our application without any issues.

What did you find most impressive or unique about this company?

There was no task too big or too small. When developing a project there are always things that change, or you might have a new idea halfway through. The team would listen and apply what I had requested without any drama.

Are there any areas for improvement or something they could have done differently?

My only suggestion would be having a team on-call over the weekend periods. With online and tech services, they run 24-7 and you just don't know when you might run into an issue or require support. In addition to this, if your clients enquire online it's not. great look if it takes 2-3 days to get back to them with a request.

BACKGROUND

Please describe your company and your position there.

Chief Innovation is my company and I serve as Chairman, and primarily involved in management consulting around the world, but also with innovative new startups. Thought based in Dallas, I've worked in 8 countries and was almost head and founder of an India-based outsourcing firm for 11 years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Moon Technolabs Pvt Ltd, and what were your goals?

We needed a development partner to build mobile applications for both Apple and Google Play stores, and also 3 different websites for related areas to the application. The original project was only for the applications, but in working with Moon we felt having them do the websites was an easy decision and their estimates were in line with what we expected, so we awarded them all 3 websites.

SOLUTION

How did you select this vendor and what were the deciding factors?

Over 2 years ago (possibly end of 2018), we did a small project to get estimates and structure for how our app would be developed. In March of 2020, we reached out to the 4 firms from that effort to see who was available. Only 2 were. We then invited 5 additional firms to bid. For 4 of those firms, we paid them $300 to prepare a proposal with example screen shots.

We liked Moon from the start, and are ecstatic we found them. Two bidders were more expensive, with one being 1.5x their price, and the other being over 2x (and trying to convince us not to do cross platform, which we knew was a waste). The final losing bidder was 35% cheaper, but laughable in both their proposal and screens (which they tried to avoid submitted - a pure low price bait & switch from our perspective).

Moon had excellent quality, the best price, a well detailed proposal and struck us as honest from the start. And continually reinforced that throughout or working together.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

I believe they used React Native and Laravel for the back end. We had 5-6 milestones, and I am going to try to post a link to my initial deck (with some things scrubbed that I have on SlideShare). The scope was to have two working apps in the Apple and Google Stores with an operating back end (note: we made the back end a single command center for both apps and all three websites, they did an amazing job on this).

I kicked off the project with a 93 page slide deck with what I wanted, along with a spreadsheet of 6-8 worksheets showing other details. The final Use Case count for the apps was around 625. Here is the link, hoping clutch allows this as I think the structure could be very useful for others. https://www.slideshare.net/1000-Ideas/so-you-want-to-build-an-app-the-h…

How many people from the vendor's team worked with you, and what were their positions?

Jayanti - CEO

Bharat - Project Lead Chiraq

Additional Support Numerous other people, but most direction went through Bharat. They obviously had multiple types of developers, including database, website and Laravel. They had every skill we needed to accomplish all of our deliverables successfully.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Applications (HeirList) are in both Apple & Google Play stores. Websites (deathcenter.com, heirlist.com, passingexpert.com) are all live and connected to same back end as the apps. We are elated at the quality, especially of the app. I am showing all my friends in the States, with a 'you should call Moon' to do yours.

Describe their project management style, including communication tools and timeliness.

They were a pleasure to work with. One thing I insisted on was 'no phone calls' as I like communicating in writing, as it allows for confusion to be eliminated. With COVID there may have been some minor gaps in responses, but almost without fail all responses were provided within 24 hours (given time zone differences), and many from Bharat far sooner as he seemed to work as much as I do.

What did you find most impressive or unique about this company?

Loved them, and can spell out exactly why.

1) Honest - which when dealing with 'new' firms isn't a given

2) Quality - did great work, start knew they'd exceed expectations

3) Affordable - they won on price, then continued to be reasonable

4) Flexible - this project was probably far more complicated than they expected, and even then we expected.

The app is fairly straight forward in what it does, but is actually very complex in functionality (see YouTube HeirList channel videos). I kept waiting to have a painful scope change conversation. But it never came. Jayanti continued to let me know they were committed to doing what was agreed to.

He should never underestimate my gratitude for his support for us. I am actively trying to help them grow their business in the U.S. and made it clear I neither want nor will accept any fees or commissions. I am doing US companies a favor by this. As I tell my friends, I went to Upwork to find a Development contractor, and wound up getting a Trusted Partner. And that Moon is!

Are there any areas for improvement or something they could have done differently?

Had two small issues relating to English that he can implement almost immediately, so will discuss those with him as I forgot to say anything. I ran an offshore business for 11 years, so I know the drill. Honestly am going to decline the opportunity to provide 'what could be done better' as all the positives cloud out any issues that may have occurred.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a company that manufactures access control solutions for commercial properties.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Moon Technolabs Pvt Ltd?

We needed to revise our iOS and Android apps from SIP to Webrtc protocol.

SOLUTION

What was the scope of their involvement?

The team created our apps from scratch and integrated them into existing servers. It’s a one-way video calling application designed to bypass public Wi-Fi related issues.  

What is the team composition?

I worked with two people from their team.

How did you come to work with Moon Technolabs Pvt Ltd?

I found them on Upwork. We chose them based on their success in the past with Webrtc.

How much have you invested with them?

We spent around $30,000.

What is the status of this engagement?

We started working together in March 2019, and our work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They’ve accomplished the goal of making a product that works. They’ve also tackled some complex with a new protocol that doesn’t have any experts yet. The time frame has taken a bit longer than expected, but we’re very happy with results so far.

How did Moon Technolabs Pvt Ltd perform from a project management standpoint?

They’ve managed the project well. We communicate over Skype daily.

What did you find most impressive about them?

Their ability to take a problem and resolve it stands out. They never shut down or tell us it’s a hard stop.

Are there any areas they could improve?

They could improve on meeting deadlines.

Do you have any advice for potential customers?

No, they’re excellent.

BACKGROUND

Please describe your company and your position there.

I am the CEO of the company that I am creating the app for it.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Moon Technolabs Pvt Ltd?

I have hired Moontechnolabs to apply my idea into an app that would be downloaded by users to ease the process of booking football pitches in a specific area.

What were your goals for this project?

I aim to create an easy, user friendly app, where I ease the process on the users in booking pitches and have all the specifications shown. My tangible outcome is to increase the number of active users utilising the app.

SOLUTION

How did you select this vendor?

I have listed 16 companies world wide, since app development in my country are so expensive, and then narrowed them to 5 Indian companies, then I knew Clutch and searched about these 5 companies in the website and gone through the reviews and their website and the services each provide comparing to its price. Further, the marketing of Moontechnolabs to attract me was very strong due to a Skype call gathering 3 managers of each department to listen to my idea plus showing me their work offices and their IT engineers.

Describe the project in detail.

This type of application help connect soccer players with soccer pitches, in a way that eases the process on both sides. Additionally, motivate players to play more to have fun and gain variety of prizes such as points, cash and create competitive vibes. This type of application will boost and change the way of pitch reservations and guide players to the various facilities provided by pitch owners and their relevant price in different seasons. Challenger aim for your happiness and comfort bookings, further to having a flexible and healthy lifestyle. For any enquiry please contact Admin@challenger2020.com

What was the team composition?

2 employees, the project manager and the public relation officer on each call and chat between me and the developer to manage quality. The size of the team has not change.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

It is not yet launched, as I am working on last things here and there.

How effective was the workflow between your team and theirs?

Easy to communicate with and he understands what I need and what the app requires before even I explain, so thats a great thing that Moontechnolabs have and quick in responding to my concerns.

What did you find most impressive about this company?

the developer was so patient and ready to do whatever I required with no hassles, also his great experience that covers every aspect.

Are there any areas for improvement?

I was so satisfied with the work done.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and managing director.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Moon Technolabs Pvt Ltd?

They fixed an older app for me. I was unhappy with the previous company that was assigned to the same work, so they were brought on to replace that company.

SOLUTION

What was the scope of their involvement?

They fixed issues with my self-training tool for consulting candidates preparing for interviews. The app is for iOS and Android. Their team undertook a maintenance and support role, fixing bugs as they came up and handling one-off tasks for me. They’re still functioning in this role currently. 

What is the team composition?

There were 2–3 people assigned to my account. 

How did you come to work with Moon Technolabs Pvt Ltd?

I wasn’t happy with the work of my previous partner, so I called upon their team to take over the work. 

How much have you invested with them?

We spent about $2,000 on their work.  

What is the status of this engagement?

We started the work in September 2019, and our teams have an ongoing relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When they were tasked with fixing a large subscription management problem, they found a way to update the app to enable our users to continue with their subscriptions in the market. This was such a relief for me. They successfully update the app when needed to allow us to maintain the standards of the App Store.  

How did Moon Technolabs Pvt Ltd perform from a project management standpoint?

We used Basecamp and Skype for communication. They communicated in a timely manner, responding quickly to my questions and concerns. Like any development project, we ran into issues. But, they responded quickly to mitigate harm. 

What did you find most impressive about them?

They proactively schedule calls to clarify their work and always understand my goals. Their team sticks to the quotes they give. It’s difficult to inherit a project from another development shop, but they were able to read and understand it to effectively deliver.

Are there any areas they could improve?

I would love if they ran further tests before turning their work in. If they did some additional testing on their end, they’d save me even more time. 

Do you have any advice for potential customers?

Make sure everything is ready to present before you present your information and requirements to them.

BACKGROUND

Please describe your company and your position there.

I am the IT Manager for development at IIR, a company based in Tallahassee, Florida. IIR is a grantee for the U.S. Department of Justice

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Moon Technolabs Pvt Ltd?

Our company had a mobile app created in native Java and Objective C a few years ago for the NSOPW mobile app by contractors. We are a .NET focused company and had a hard time maintaining the application. We reached out to Moon Technolabs to rewrite the mobile apps into a single code base using Xamarin which is based in C# which we can maintain in the future.

What were your goals for this project?

We wanted our mobile app to have the same functionality as our current one with a few minor enhancements but just written in Xamarin which we could support in house for any future updates needed.

SOLUTION

How did you select this vendor?

We used Upwork.com to find a list of vendors who have had experience doing this work in the past. I reached out to a few of them and after discussions with about 3 different potential vendors i settled on Moon Technolabs after viewing their reviews on upwork.com and having a conversation with them.

Describe the project in detail.

After we selected the vendor we discussed 4 major milestones. The application its self is a simple one. It queries an API which we provide and then displays a list of sex offenders on a map based on your location or an address given. We currently have a mobile app that does this but was not written in languages which we could easily support in-house. We had a few minor layout changes as well to match the color scheme of our updated web site.

What was the team composition?

I initially spoke with their sales/project manager on the upwork.com site but once the project kicked off I was in contact with at least two other developers using basecamp.com to help coordinate tasks

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They completed every milestone days before they were originally set and have been extremely fast in fixing any issues we have found. They were able to do everything we asked and more. We have not launched the new application yet as we are waiting on approval by the Department of Justice to launch our new layout.

How effective was the workflow between your team and theirs?

They used basecamp.com to coordinate and communicate with me along with managing tasks workflow. They always quickly replied to any feedback we had and were very responsive. There was a time delay since we are about 11 hours difference but I always had messages from them every morning about questions they had or responses to any issue we found. The time difference was not an issue since it allowed my staff to test their product and code during the day while they made changes while we were off.

What did you find most impressive about this company?

I was amazed at how quickly they were able to get things done and the professionalism of their staff. It has wowed myself and my boss at how quickly they are able to turn around a version for us to test when there were changes to be made. They have been extremely communicative to us with all their needs and making sure that we were happy with the product.

Are there any areas for improvement?

I am sure there is something but honestly everything they have done has been done extremely well. I really don't have any complaints as they have exceeded what I originally expected.

BACKGROUND

Please describe your company and your position there.

I’m the co-founder and CTO of CodeMax Sdn Bhd. We offer a cloud-based SaaS solution for the food business industry. It manages the operation of many processes including procurement, production, inventory, and asset management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Moon Technolabs Pvt Ltd?

We needed to develop an iOS and Android mobile app connected to an existing web service. Therefore, we decided to work in Xamarin.

What were your goals for this project?

We wanted to develop a mobile app for a biennial national exhibition and faced a tight timeline.

SOLUTION

How did you select this vendor?

We searched through many vendors on an outsourcing platform. After interviewing several and comparing their responsiveness and technical abilities, we chose Moon Technolabs Pvt Ltd.

Describe the project and the services they provided in detail.

They developed our mobile app by following the list of guidelines and specifications we provided them with. After delivering a mock app for review, they helped us publish it to the App Store and the Play Store.

What was the team composition?

We worked with a technical manager, a designer, and a few developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The app has gained attention and publicity from several potential clients, investors, and our government. We’ve fulfilled our KPIs from the exhibition.

How was project management arranged and how effective was it?

The team was very responsive and took our timeline seriously. Constant communication ensured the app was developed on time and according to our specs.

What did you find most impressive about this company?

The manager helped us gather the correct resources and get things done on time and budget. 

Are there any areas for improvement?

I would make some minor changes to project discussions, but they did a great job overall.

BACKGROUND

Please describe your company and your position there.

I work for the Nevis Island administration and served as the IT director for a substantial portion of this project.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Moon Technolabs Pvt Ltd?

We wanted to improve our annual budgeting process, so we hired them to redevelop an existing app and improve its functionality by adding better data management and software integrations.

What were your goals for this project?

We wanted to integrate the app with our reporting software so we wouldn’t need to launch it from a separate application. Our other goal was to improve administrative functionality by adding new management features to the app.

SOLUTION

How did you select this vendor?

We posted an announcement to a software development site and selected four companies for consideration. Deciding factors included proposal content, cost, past record delivering similar projects, and performance during our interview process. Our selection committee included members from both the IT department and the Ministry of Finance.

Can you go into detail about the services they provided and the scope of the project?

At the outset, we provided them with documentation outlining our technical and functional requirements. They handled all of the software development with oversight from us as they moved through each module of the app. One of their main tasks was to integrate it with JasperReports. They also worked on improving functionality to manage users, departments, and staff positions. Features included new abilities to reset user passwords, manage roles, and to create, read, update, and delete individual records. In addition, they enhanced the software to allow data importing and exporting, and to allow budget data to roll over from one period to the next.

What was the team composition?

We worked with our project manager and two or three software developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

As a result of the enhancements, we were able to complete the Ministry of Finance’s budget with fewer IT interventions. All of our technical and functional requirements were met, ensuring improved productivity for the Ministry, as it was much easier to generate the necessary reports.

How was project management arranged and how effective was it?

They did an excellent job of meeting deadlines even on occasions when we changed the scope and functionality of the project. Their team made good use of Basecamp to manage the project, allowing easy and efficient communication with all project stakeholders. We also used Skype and Teamviewer to keep in touch with the developers. While I had expected the time zone difference (13 hours) to be a challenge, we found that it was actually efficient as the developers were able to work during our off-hours. New developments were ready for testing the next business day, which helped keep things moving smoothly.

What did you find most impressive about this company?

They delivered all of our requirements and dealt with an expanded project scope while maintaining our original schedule. Additionally, they were accommodating regarding changes and our payment process.

Are there any areas where they can improve?

It took quite a bit of time and oversight to ensure that they fully understood our requirements, so there could be improvements to that aspect of the communication. That said, we didn’t have any issues once the project got underway.