Molly Duggan Associates

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Specialist of a residential construction company.

Describe what your company does in a single sentence.

We're a high-end residential builder with offices and projects across the US.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Molly Duggan Associates to accomplish?

• Provide WebOps Support
• Support Drupal CMS
• Increase SEO
• Achieve strategic marketing and branding goals

SOLUTION

How did you find Molly Duggan Associates?

Online Search

Why did you select Molly Duggan Associates over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Molly Duggan Associates were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Molly Duggan has been helping us update and manage our website since June/July 2024. They started working with us as we were wrapping up development of our updated website with a different developer, who we had a bad experience with, and helped us through the launch process. Once our website was live, they reviewed and improved upon what our previous developer had built, and have since provided us with ongoing web support, including setting up the SEO basics we were missing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improve visitor journey

Add desired features and functionality

• Achieved 100% rating on our most recent SEO audit

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management has been excellent - they're responsive to new tickets and inquiries, and have updates for us to review within a few days. I've never had to wonder what the status of a project is or when I'll be hearing back from them.

What was your primary form of communication with Molly Duggan Associates?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The level of availability and sense of connection - Erik is easy to reach and has made sure we never feel ignored or like we're on our own. Coming from a different developer where this was very much not the case, it's so appreciated! Having a dedicated person to reach out to with any questions has been a game-changer for our website management.

Are there any areas for improvement or something Molly Duggan Associates could have done differently?

Genuinely, not that I can think of at this moment! They've been helpful, informative, patient with our questions and concerns, and all-around great to work with.

BACKGROUND

Please describe your company and position.

I am the Director, IT Dev Ops of a nonprofit

Describe what your company does in a single sentence.

We're a not-for-profit organization dedicated to upholding the integrity of its Registry, promoting the sport of purebred dogs and breeding for type and function.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Molly Duggan Associates to accomplish?

• Maintain our flogship website which is aimed at educating the public of all that we do for Dogs.

SOLUTION

How did you find Molly Duggan Associates?

• Referral
• Pantheon Preferred Partner

Why did you select Molly Duggan Associates over others?

• High ratings
• Pricing fit our budget
• Great relationship with Hosting Platform

Describe the scope of work in detail. Please include a summary of key deliverables.

Routine maintenance and upgrades.  Addressing tech debt.  Troubleshooting production issues.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All WordPress sites upgraded to the latest stable versions of WordPress and PHP.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The process was transparent.  Good communication from our primary POC.  Excellent work from the dev team behind him.  

What was your primary form of communication with Molly Duggan Associates?

Email or Messaging App

What did you find most impressive or unique about this company?

They are very knowledgeable about WordPress sites, especially on the Pantheon Platform. I felt I could trust their answers to questions or help resolve an issue as much as I could the Pantheon Developers we occasionally engaged with.

Are there any areas for improvement or something Molly Duggan Associates could have done differently?

It took some time initially to get them to understand our development and deployment process.  With good communication we were able to work through that.

BACKGROUND

Please describe your company and position.

I am the DIR. I.S. of Intertek Automotive Research

Describe what your company does in a single sentence.

Automotive & Lubricant Testing Services 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Molly Duggan Associates to accomplish?

• Create a customer facing website to display dynamic data

SOLUTION

How did you find Molly Duggan Associates?

Online Search

Why did you select Molly Duggan Associates over others?

• Pricing fit our budget
• Initial discussion indicate the vendor understood my project and had ideas to implement

Describe the scope of work in detail. Please include a summary of key deliverables.

Create a four page website that enables users to search and sort specific columns. Update content every 30 minutes with new content from database and or Json file.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Content displayed accurately, website security, and column search and sorts functioned properly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Molly Duggan's project managemen is excellent. They track and document both deliverables and submitted trouble tickets. 

What was your primary form of communication with Molly Duggan Associates?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The initial design was slow and sometimes did not display the correct data. After a few attempts to make it work they recommended a simplified / unique solution that displayed dynamic content fast and accurately. 

Are there any areas for improvement or something Molly Duggan Associates could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am a department director at TEND

Describe what your company does in a single sentence.

Organizational Health Training and Consulting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Molly Duggan Associates to accomplish?

• To clean up our TEND Toolkit subscription service

SOLUTION

How did you find Molly Duggan Associates?

Online Search

Why did you select Molly Duggan Associates over others?

Expertise

How many teammates from Molly Duggan Associates were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

TEND offers a subscription service to an online library of tools for helping professionlas working in trauma-exposed environments.  Molly Duggan helped fix our subscription service and the various ways in which an individual or organization can access our product. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our clients can now subscribe and pay for subscription services seamlessly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The work was always on time.

What was your primary form of communication with Molly Duggan Associates?

Email or Messaging App

What did you find most impressive or unique about this company?

Access to immediate assistance.

Are there any areas for improvement or something Molly Duggan Associates could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Senior Manager, Digital Marketing Operations of an organization

Describe what your company does in a single sentence.

We are the center for Jewish philanthropy in the Bay area, set up in a community foundation model to help donors support the causes most important to them through a variety of giving vehicles and services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Molly Duggan Associates to accomplish?

• Drupal website hosting and tech support
• Wordpress tech support

SOLUTION

How did you find Molly Duggan Associates?

Referral

Why did you select Molly Duggan Associates over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Molly Duggan Associates were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Provided hosting and tech support for the Drupal 7 site for many years.  Now help support one of our Wordpress sites.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

For site hosting, it was 99% uptime. 

For Drupal 7, it was all updates, patches, security management, data management and development of new templates.  

For WordPress, it is core updates and managing technical issues. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

 They were always very quick to reply.  When there was a serious issue, we got on a call and it was resolved usually within an hour.  Other issues were resolved within 24-48 hours as they sometimes needed extra information which added to the timeline.   

What was your primary form of communication with Molly Duggan Associates?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

This agency is very good about keeping in touch.  There are always emails and help when I need it.  I always walked away from conversations with their CTO feeling smarter as he is good at explaining and educating folks about all kinds of web management.  The agency overall was very supportive of our late switch from Drupal 7.  The attention to our specific needs and issues as a nonprofit always impressed me.  They understood our goals and web needs from that perspective.

Are there any areas for improvement or something Molly Duggan Associates could have done differently?

Not at this time