Model Technology Solutions

BACKGROUND

Please describe your company and position.

I am the Technical Services Manager of a county government

Describe what your company does in a single sentence.

Local County Goverment

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Model Technology Solutions to accomplish?

• Workstation and Server Patching
• OneDrive Migration
• Windows 7 > 10 upgrade

SOLUTION

How did you find Model Technology Solutions?

Online Search

Why did you select Model Technology Solutions over others?

• Close to my geographic location
• Pricing fit our budget

How many teammates from Model Technology Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

OneDrive migration from network storage:

• Install the M365 Migration Manager agent on file servers
• Scan data and remediate
• Create a mapping file
• Configure OneDrive policy config
• Test the configuration
• Develop and conduct User training
• Complete migration
• Remediate

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

All users local network storage migrated to OneDrive

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, ModelTech is excellent at communication.  With weekly meetings, status reports, and ad-hoc calls their project management is top notch.  

What was your primary form of communication with Model Technology Solutions?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Their never-quit attitude was impressive.

Are there any areas for improvement or something Model Technology Solutions could have done differently?

None that come to mind.

BACKGROUND

Please describe your company and position.

 I am the CIO / CISO of a financial services company 

Describe what your company does in a single sentence.

We are a global private equity investment firm.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Model Technology Solutions to accomplish?

• To ensure that our machines were built to high quality standards
• To ensure that software is patches
• To ensure we deploy and maintain a highly secure environement

SOLUTION

How did you find Model Technology Solutions?

Referral

Why did you select Model Technology Solutions over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Model Technology Solutions were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Model manages our Intune environment, ensures our servers and endpoints are patches, and helps with security and infrastructure projects 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Reduction in cybersecurity incidents 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes - they are the definition of delivering on time and on budget!

What was your primary form of communication with Model Technology Solutions?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their cultural values align with our firm

Are there any areas for improvement or something Model Technology Solutions could have done differently?

We wish their scope of services was bigger and we wish their team was larger