Missan Global

BACKGROUND

Introduce your business and what you do there.

I'm the managing director of a manufacturing company. We offer a wide range of embroidery and sewing machines, supplies, and personalized sewing services, making it easy for individuals and businesses to pursue their sewing projects with expert advice and quality products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Missan Global?

We needed help maintaining our servers, ensuring online security, and outsourcing our IT processes.

SOLUTION

What was the scope of their involvement?

Missan Global has been providing IT outsourcing services for us. Their work includes fixing hardware, data restoration, access, and updates.

What is the team composition?

We've been working with 2–5 teammates from Missan Global.

How did you come to work with Missan Global?

Someone referred Missan Global to me. I chose them over other options because they had high ratings, their pricing fit our budget, and they offered good value for the cost.

What is the status of this engagement?

We started working with Missan Global in May 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Missan Global has met our expectations fantastically, and they've continued to do so. Since they started managing our IT processes, our server downtime and security incidents have significantly decreased. We barely have downtime now.

How did Missan Global perform from a project management standpoint?

Missan Global's project management is great. We communicate via in-person meetings, virtual meetings, and email or messaging apps.

What did you find most impressive about them?

Missan Global's great customer service is impressive.

Are there any areas they could improve?

I don't think there's anything they can improve on.