In terms of results, do you have any metrics or feedback to indicate the effectiveness of their work?
There are thousands of merchants that use it. There are thousands of local offers or coupons in the system. We have thousands of buildings that utilize the system. The servers that PugetWorks built for us get hit a lot of times. There’s no comparable project like that I know of, so it’s hard to say what a success metric is. They did a good job by delivering on time and on budget. They were good at predicting and projecting accurately enough.
The product was successful. It was one of those projects where you had a few goals, and you didn’t know at the start whether it would work. It was more of an experiment. We did a lot of experiments and a lot of them disappeared over time because they weren’t generating enough dollars or value. This actually blew up to a full-blown product that generated enough value to be maintained until we were acquired. For a company that’s bootstrapping, that means a lot.
How would you describe their performance?
They did a fantastic job. We were very pleased with how they handled things. I personally met with them once every few weeks. We would do a review of what happened the last couple of weeks, what we want to do further, and how things are progressing. They would also challenge me from a business side, ask the right questions, and want to know more. They had good ideas. It was more than just a company that codes.
Is there anything you would consider special or unique about PugetWorks compared to other companies with which you may have worked?
They’re very technical, which we liked. They can talk to you in very deep and technical language. They don’t lack that like other companies sometimes do. They are very straightforward, honest, and upfront about what they can do and what they can’t.
Is there any area that you think on which they could improve?
They’re not so strong on the marketing and the sales side. They don’t sell themselves well. Their strong suit is technology, products, and delivery. That’s what we like. We gave them a shot, and we were delightfully surprised about how approached things, delivered, and performed. We kept them onboard, and they’ve lasted for two years.