Contact Meridian Solutions
Get a custom proposalFounded by dedicated professional agents
Meridian Solutions is a customer support outsourcing company based in an IT park in Uzbekistan. We work only with e-commerce and DTC brands. Our 70+ agents each have 2 to 4 years of experience supporting US consumers. They handle email, live chat, phone, returns, refunds, order issues and marketplace buyer messages on Shopify, Amazon, Walmart, TikTok Shop and Temu. We cover US hours 24/7 with rotating shifts, and our dedicated QA specialists and trainers review every conversation for quality.
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Min project size
$1,000+
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Hourly rate
< $25 / hr
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Employees
10 - 49
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Year founded
Founded 2026
Service Lines
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Clients
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Our Story
Meridian Solutions was founded by a team of customer support professionals who spent years working together inside a fast-paced BPO environment, supporting a growing US e-commerce brand across email, live chat, and phone. We hit our SLAs, kept CSAT scores high, and built a reputation for handling escalations calmly and correctly — but we kept seeing the same problem from the outside: most outsourced support teams either lack real structure, or lose the personal accountability that makes support
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