Content Writing Services Web Design Web Development
Less than $10,000
Nov. 2024 - Jan. 2025

0.5

Quality: 0.5

Schedule: 0.5

Cost: 0.5

Willing to Refer: 0.5

"I would like them to do what I asked and not take my money for me to do more work."

May 23, 2025

Owner & Provider, NP Empowered Wellness

Sarah Sanchez

Medical
Roseville, California
1-10 Employees
Online Review
Verified

A medical spa hired McCaplan Consulting Group to provide web development and content writing services. The team was responsible for improving the client's logo, website, and language and creating a blog.

The client was unhappy with McCaplan Consulting Group's services. The team failed to deliver the requested website, content, and logo improvements and ended the engagement on bad terms. The client claimed to have done all the work and was charged for social marketing services they never requested.

BACKGROUND

Introduce your business and what you do there.

I'm the owner of a medical spa.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with McCaplan Consulting Group?

I needed help making my website more concise and easier to find.

SOLUTION

What was the scope of work done by McCaplan Consulting Group?

McCaplan Consulting Group worked on my logo, website, and blog. They were responsible for improving the conciseness and language of the content on the website and blog and making my website's buttons cohesive.

What is the team composition?

One or two teammates, but I only ever spoke to Shannon.

How did you come to work with McCaplan Consulting Group?

I found them through a referral.

How much have you invested with them?

We spent $2,800.

What is the status of this engagement?

We worked together from November 2024 to January 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I was very unsatisfied with the outcome. I needed a workable website, and I didn't get that.

How did McCaplan Consulting Group perform from a project management standpoint?

We ended on bad terms. McCaplan Consulting Group claimed they did the work, but I did all the work. I was charged for marketing that I didn't ask for or use. The social media posts were basic and not aligned with my designs. They didn't change the fonts or do the website work I hired them for. We communicated via email.

What did you find most impressive about them?

There was nothing impressive about them.

Are there any areas they could improve?

I would like them to do what I asked and not take my money for me to do more work.

RATINGS

1.0

McCaplan Consulting Group

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