Magnetic IT Services Reviews (1), Pricing, Services & Verified Ratings

Cloud Consulting & SI Cybersecurity IT Managed Services
Confidential
Sep. 2018 - July 2025

5.0

Quality: 5.0

Schedule: 4.5

Cost: 5.0

Willing to Refer: 5.0

"I'm impressed by Magnetic IT Services' personal involvement and fast resolution times."

Jul 15, 2025

Managing Director, World Performance Group

Robert Spekman

Business services
Bucharest, Romania
51-200 Employees
Online Review
Verified

Magnetic IT Services provides technical help desk support for hardware and software. The team addresses any technical issues the client's team faces to deliver customer service to their end customers.

The client has renewed contracts and received positive feedback from their customers regarding their IT infrastructure. Magnetic IT Services is helpful in developing requirements together, offering solutions, and reviewing pros and cons together. The team is personally involved and resolves issues quickly.

BACKGROUND

Introduce your business and what you do there.

I'm the managing director of World Phoning Group, a BPO contact center offering multilingual inbound and outbound customer support, lead generation, and back-office services. We specialize in tailored solutions for global clients with flexible, hybrid pricing models.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Magnetic IT Services?

We needed to provide 24/7 technical help desk support to ensure seamless service to our clients.

SOLUTION

What was the scope of their involvement?

Magnetic IT Services provides technical help desk support for hardware and software with a 24/7 fast response. The team addresses any technical issues our team faces to deliver customer service to our clients' customers.

What is the team composition?

We don't have a specific number of teammates from Magnetic IT Services; the team is there if and when required.

How did you come to work with Magnetic IT Services?

Someone referred Magnetic IT Services to us. We chose them over other options because of their people, price, quality of service, and flexibility.

How much have you invested with them?

We've spent around $100,000.

What is the status of this engagement?

We started working with them in January 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've renewed client contracts and received positive feedback from our clients regarding our IT infrastructure. We need to provide seamless service to our clients, and the lack of negative feedback regarding our technical setup means Magnetic IT Services looks after our best interest.

How did Magnetic IT Services perform from a project management standpoint?

Magnetic IT Services' project management is good. The team is helpful in developing requirements together, offering solutions, and reviewing pros and cons together. We communicate via email and phone.

What did you find most impressive about them?

I'm impressed by Magnetic IT Services' personal involvement and fast resolution times.

Are there any areas they could improve?

I can't think of anything for them to improve.

RATINGS

5.0

Magnetic IT Services

Reliable. Simple. Smart. Scalable. Value-driven.

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