Magenest JSC

BACKGROUND

Please describe your company and position.

I am the Ecommerce of Central retail

Describe what your company does in a single sentence.

As a member of the Central Retail Group, Come Home stands out as a high-end furniture company, offering an array of exclusive, top-quality products that harmoniously blend modern aesthetics and global trends while preserving Vietnamese cultural values. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magenest JSC to accomplish?

• Augmenting brand awareness and achieving sustainable revenue growth in domestic and international markets through building an eCommerce system
• Managing and processing the massive and complex amount of product and customer information

SOLUTION

How did you find Magenest JSC?

Referral

Why did you select Magenest JSC over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Magenest JSC were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Building an eCommerce website on Magento
• Commerce which deployed on AWS cloud 
• Integrating with a 3D render system to help customers preview furniture products and design their own experimental household furnishing in a 3D interactive environment on the website 
• Integrating with online & offline sales channels to ensure data synchronization and seamless shopping experience 
• Integrating with complex management software to simplify the management process: 
  • RTS (product stocks management)
  • VLL system (customer management)
  • OMS system
  • Akeneo PIM system (product information management) 
• Integrating with diverse payment methods and installment payment options 
• Developing a Mobile App for promotion programs

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Witnessing a 161% increase in AOV and a 77% increase in revenue 
• Improving product management processes and ensuring data synchronization across multiple sales channels 
• Enhancing the online shopping experience, attracting and building customer loyalty, and promoting our reputation in the Vietnam market

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was efficient, with timely delivery of items. They were responsive to our needs, showing adaptability and maintaining clear communication throughout the project.

What was your primary form of communication with Magenest JSC?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I find most impressive about Magenest JSC is their deep expertise and innovative solutions. The team displayed exceptional technical proficiency, ensuring seamless integration and functionality of our systems. Their ability to tailor solutions to our specific business needs, while maintaining high standards of user-friendliness and security, stood out remarkably. 

Additionally, Magenest's proactive communication and project management skills ensured a smooth and efficient development process, making them a valuable partner in our digital transformation journey.

Are there any areas for improvement or something Magenest JSC could have done differently?

There were instances where clearer communication regarding project milestones and updates would have been appreciated.

BACKGROUND

Please describe your company and position.

I am the Program Manager of BOO JSC

Describe what your company does in a single sentence.

A Vietnamese fashion brand that is inspired by youth and culture, contemporary urban style and street attitude

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magenest JSC to accomplish?

• E-Commerce Development
• ERP Development

SOLUTION

How did you find Magenest JSC?

Referral

Why did you select Magenest JSC over others?

• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Magenest JSC were assigned to this project?

>10

Describe the scope of work in detail. Please include a summary of key deliverables.

1. E-commerce development: 
   • Set up and configure the Magento e-commerce platform 
   • Customize the Magento store to align with BOO's branding and design preferences. 
   • Implement payment gateways and shipping methods 
   • Develop custom features and functionalities tailored to customers experience. 
   • Ensure responsive design for mobile and tablet devices. 
   • Implement SEO best practices to optimize search engine visibility. 
   • Provide BOO's team with user training and documentation for effective management of the Magento. 
2. Odoo development: 
   • Install and configure the Odoo ERP system to meet BOO's specific needs. 
   • Customize Odoo modules to align with BOO's business processes. 
   • Integrate Odoo seamlessly with BOO's existing software and systems. 
   • Develop and deploy workflows within Odoo to streamline various business processes. 
   • Provide comprehensive user training and documentation to ensure BOO's team can effectively use the Odoo system. 
3. API Development: 
   • Analyze BOO's requirements for integrating Magento and Odoo with existing systems. 
   • Design and develop APIs to facilitate seamless data exchange and communication between systems. 
4. Key Deliverables for BOO: 
   • A fully functional and customized Magento e-commerce store aligned with BOO's brand and requirements. 
   • A configured and customized Odoo ERP system tailored to streamline BOO's unique business processes. 
   • uccessful integration of APIs connecting Magento and Odoo with existing systems. 
   • Comprehensive documentation, including user guides, API documentation, and system configurations. 
   • Ongoing support and maintenance plan for Magento, Odoo, and integrated APIs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased online sales and revenue for BOO's Magento e-commerce 
• Improved operational efficiency and streamlined business processes through Odoo implementation. 
• Successful integration of APIs, enabling seamless data exchange with existing systems. 
• Positive user feedback and increased user proficiency in managing the implemented solutions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Magenest's project management was generally effective, with occasional deadline delays due to unforeseen challenges. However, they responded well to these issues, providing clear explanations and swift solutions to minimize delays and ensure project success.

What was your primary form of communication with Magenest JSC?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their standout qualities were their wholehearted support, active listening, and deep understanding of our needs.

Are there any areas for improvement or something Magenest JSC could have done differently?

One area for improvement could be a quicker response during off-hours or non-business hours support. This would enhance overall support availability and responsiveness.

BACKGROUND

Please describe your company and position.

I am the Project Manager of Hoang Phuc International

Describe what your company does in a single sentence.

I'm the project manager of a fashion retail company that distribute and sell clothing & footwear products in the UK/US/owned brand as well

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Magenest JSC to accomplish?

• Our company was growing before Covid and has to find an Ecommerce Solution to push our sales during the pandemic, so we have to find an Ecommerce solution provider to build up my web store

SOLUTION

How did you find Magenest JSC?

• Online Search
• Referral

Why did you select Magenest JSC over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Referred to me

What was the size of Magenest JSC’s team?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project steps are:

• business analysis and solution consulting
• UI design
• Frontend and Backend development
• UAT and Pilot testing
• Go live.

We used Magento for the system, which Magenest delivered with Integration with our ERP, and all are built on an AWS cloud"

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• - Everything was fully functional when we put the website on live - No downtime experienced - User guide was clear and comprehensible - Support was swift"

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Magenest logs everything on a their own PMS. We also had an SLA which Magenest provided support accordingly.

What was your primary form of communication with Magenest JSC?

• Email
• Messaging App

What did you find most impressive or unique about this company?

They delivered the project within a very tight timeframe and with great quality. We are also very impressed with their consulting capability as they gave us valuable advice in solution building period

Are there any areas for improvement or something Magenest JSC could have done differently?

Sometimes reports can be long and hard to understand

BACKGROUND

Please describe your company and your position there.

I am the ecommerce manager of Mamanbebe - the oldest brand to provide high-end mama and baby care products in Vietnam.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Magenest JSC, and what were your goals?

We had Magenest build our Magento website with a purpose of distributing great-quality products all over the country and boost our revenue

SOLUTION

How did you select this vendor and what were the deciding factors?

We're introduced to Magenest. They provide the suitable and cost-effectlively solution

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• The project steps: Business Analysis, UI UX consulting, front-end & back-end development, UAT, go live.
• Scope of work: user-friendly storefront, flexible back-end to manage content, promotion, customer, order

How many people from the vendor's team worked with you, and what were their positions?

Magenest's project manager was our main contact point. Around 10 people were involved to deliver the project

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

- the website was successfully launched on time - no downtime expericed so far - flexible and great support

Describe their project management style, including communication tools and timeliness.

Magenest have their own PMS, and they always keep us posted once there's any update. They follow their SLA strictly and provide support in a timely manner.

What did you find most impressive or unique about this company?

• Good consultation
• Incredible commitment
• The Project Manager is absolutely dedicated and always available to support

Are there any areas for improvement or something they could have done differently?

the way they consult

BACKGROUND

Please describe your company and your position there.

I'm the IT Web developer for E-commerce Staff at Trung Nguyen Coffee Corp.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Magenest JSC, and what were your goals?

Our e-commerce website was created over 5 yeas ago and had become outdated. Since we didn't have in-house developers to invest in a new website, we hired this team to design and develop a Magento site for us. By doing this, we were hoping to improve our site's e-commerce functions and increase our traffic substantially.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched online for web developers and shortlisted 5. After interviewing them, we chose this vendor based on their past projects, design skills. and cost estimate.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to discuss our goals and objectives. From there,the team delivered mock-ups and wireframes for our site, which we ran by management to approve. After a few iterations, their team designed and developed the new Magento site.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our main point of contact throughout the process. There were also 2 backend developers and a designer working behind the scenes.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching our site, we saw a 70% increase in traffic, and our sales doubled month over month. Customers love the updated design. The product pages are easier to navigate, and users can now pay by more methods.

Describe their project management style, including communication tools and timeliness.

We had daily stand-ups with their project manager, who communicated with the rest of the team. If there were any delays, they let us know ahead of time so that we could prepare. We used Slack, Jira, and GitHub to coordinate, and they worked well with our team.

What did you find most impressive or unique about this company?

They have a lot of experience building robust e-connmerce websites. Their team was patient enough to teach us about the best ways to use Magento, and they were responsive to our needs.

Are there any areas for improvement or something they could have done differently?

We had some communication issues in the beginning because we were in different time zones. But they quickly adapted to our schedule, organizing our stand-ups during our mornings and their evenings.

BACKGROUND

Please describe your company and your position there.

I'm a Marketing Manager for ASH Vietnam - an e-commerce marketplace platform for global premium sportswear brands, connecting distributors, retailers and consumers. Founded and launched in 2021 with the headquarters in Taiwan and main branches in Vietnam, China, Hongkong.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Magenest JSC, and what were your goals?

We didn't have in-house developers to invest in a new website, we have Magenest built an Ecommerce website for ASH in Vietnam.

SOLUTION

How did you select Magenest JSC and what were the deciding factors?

I have conducted a research for web developers in Vietnam with expertise in Shopify platform - the platform we aim to use for our Ecommerce website and then shortlisted 3. After receiving a clear and qualified consultant service from Magenest's business manager, we chose this vendor based on their relevant past projects and suitable quotation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project steps includes UI/UX consulting, business analysis, front-end & back-end development, pilot test and go-live preparation. Key deliverables: an informative Ecommerce website for our potential customers to do online shopping, get sufficient product information, promotion campaigns, flexible back-end for our operation staffs to manage Blogs' content, customers database, purchase orders, etc. ASH website is built with Shopify platform.

How many people from the Magenest JSC team worked with you, and what were their positions?

An account manager was my main point of contact throughout the process. There were also a business analyst consulting for the site's UI/UX & functionalities. Additionally, there were 3 full stack developers and a professional designer working behind the scenes

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

- The project is delivered on time. - Transparent communicate to discuss and resolve issues in a timely manner. - Helpful support service. - Sufficient & informative training sessions to help our staffs in operating the system straightforwardly

Describe their project management style, including communication tools and timeliness.

We have communicated via group chat, emails and managed project tasks on Magenest Odoo system, where we can log and track the progress quickly. The development timeline more than 1 month.

What did you find most impressive or unique about this company?

I have been satisfied with their work, responsiveness, and overall customer service. The website is , easy to navigate and jumps out at the reader, encouraging active participation and feedback

Are there any areas for improvement or something they could have done differently?

There were minor bugs/issues during development stage, we let the team know and they were quick to fix it.