Luby Software - AI SW Development & Legacy Modernization

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Palli, an organizational intelligence platform that unifies critical communication data, delivers real-time insights, and streamlines collaboration. We enable leaders to make faster, smarter decisions and improve team efficiency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Luby Tecnologia SA?

We needed help finishing the development of a world’s first technology for structuring unstructured communications. We also needed to complete the multi-tenant deployment, get positioned for SOC 2 and GDPR compliance, and lead our engineering efforts.

SOLUTION

What was the scope of their involvement?

Luby Tecnologia SA has handled the full-cycle engineering ownership, from product development and design requirements to the full-stack engineering build-out of those plans. They’ve covered all aspects of the build-out of the commercial version of the platform.The team has built the account management and customer service module, the new sales, data management, settings, and operations modules. They’ve also refined, rebuilt, and created all UI/UX and customer engagement within the platform.

What is the team composition?

We’ve worked with 6-10 teammates from Luby Tecnologia SA.

How did you come to work with Luby Tecnologia SA?

I met them through a colleague who has worked with them for many years. We chose them because they had high ratings, a great culture fit, good value for the cost, and were referred to me. Moreover, their company values aligned with ours, and they demonstrated their expertise and ability to understand and execute technically complicated projects.

What is the status of this engagement?

We started discussions with them in March 2026, and began working with them in April 2026; our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Luby Tecnologia SA has delivered everything on time and on budget. They’ve moved faster than they outlined, gotten more done, and come in under budget, so they’ve crushed it on all measures of success. Overall, they’ve come in 15% faster and 30% under budget.Regarding SOC Compliance, they’ve built the structures that enable us to pass the audit. For GDPR, we’re still in the process, and it’s in phase 2 of the engagement.

How did Luby Tecnologia SA perform from a project management standpoint?

Their project management is consistent, clear, aligned, and actionable. They detail the discrete steps of who will do what and when. Moreover, they consistently track, manage, and execute the status of all items. In fact, they’ve delivered everything ahead of schedule.We communicate via in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

Their expertise, knowledge, and ability to execute and get things done are impressive.

Are there any areas they could improve?

No, everything has been great and beyond our expectations.

BACKGROUND

Please describe your company and position.

I am the CEO&Founder of B2H4 - Business to Human Intelligence

Describe what your company does in a single sentence.

We are a technology company specializing in custom software development, multi-user and multi-enterprise platforms, and educational course platforms.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Luby Software to accomplish?

• Build a multi-user, multi-enterprise platform for client management and course delivery
• Configure AWS and Google Cloud environments for optimal performance and scalability
• Create custom dashboards and reporting tools for business analytics

SOLUTION

How did you find Luby Software?

Referral

Why did you select Luby Software over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Luby Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Luby software is an excellent development partner. they successfully built our multi-user, multi-enterprise platform that manages client relationships and course delivery. their team demonstrated exceptional technical expertise in aws and google cloud configuration, created custom dashboards for analytics, and provided comprehensive support throughout the project. highly recommended for any organization needing scalable software solutions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Luby Software successfully delivered a fully functional multi-user, multi-enterprise SaaS platform that: • Enabled seamless management of multiple client relationships and course delivery across the organization • Reduced platform development time by 60% compared to building from scratch • Supported unlimited users and organizations with enterprise-grade scalability • Improved course delivery efficiency by 40% through automated workflows • Achieved 99.9% uptime with optimized AWS and Google Cloud infrastructure • Provided real-time analytics dashboards for business intelligence and decision-making • Increased client satisfaction scores by 45% due to improved platform usability • Generated additional revenue streams through the new course delivery platform

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Luby's project management was exceptional throughout the engagement. They delivered all milestones on time and within budget, maintained clear communication with weekly status updates and regular check-ins, and responded promptly to our requests and change requirements. They provided detailed documentation at each project phase and assigned a dedicated project manager who understood our business needs. The team proactively identified and resolved potential issues before they became problems, adapted their approach based on our feedback and evolving requirements, and ensured seamless knowledge transfer and training for our team. The team was highly professional, responsive, and committed to our success.

What was your primary form of communication with Luby Software?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What impressed me most about Luby Software was their technical expertise and commitment to excellence. They demonstrated deep knowledge of modern cloud technologies (AWS and Google Cloud) and implemented best practices throughout the project. Their ability to build a scalable, multi-tenant architecture that could grow with our business was exceptional. Additionally, their team's proactive approach to problem-solving, combined with their willingness to go above and beyond to ensure our success, set them apart from other vendors. They didn't just deliver code; they delivered a complete solution with comprehensive documentation and training. Their attention to detail and quality assurance processes ensured a robust and reliable platform.

Are there any areas for improvement or something Luby Software could have done differently?

Overall, Luby Software delivered an exceptional project with minimal areas for improvement. If I had to suggest anything, it would be to provide even more detailed technical documentation for advanced customizations, though what they provided was already comprehensive. Additionally, offering more frequent training sessions during the initial rollout could have accelerated our team's adoption of the platform. However, these are very minor suggestions and don't detract from the outstanding work they delivered. The team was responsive to all feedback and continuously improved their approach based on our needs.

BACKGROUND

Introduce your business and what you do there.

I'm the head of product at Tiba, a think tank in Brazil. We're currently providing a buy now, pay later solution. At the end of the day, we basically provide loans through Pix, a payment processing company here in Brazil.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Luby Software?

We didn't have an internal technology team as such; we only had two software developers. Therefore, we hired Luby Software to help us build our main product.

SOLUTION

What was the scope of their involvement?

Luby Software has helped us develop our main solution, which is a banking integration for loans and buy now, pay later transactions. This solution consists of a mobile app for iOS and Android and a web platform.

Initially, we provided Luby Software with a requirements document detailing what we wanted to build, our business information, and some rules and diagrams for the product. Additionally, we provided them with a layout for the app. Our internal team of designers had designed the entire app, so we provided Luby Software with those files.

What is the team composition?

We've worked with four members of Luby Software's team, including the CTO, who helped us refine the idea of what we wanted to build. On a daily basis, we work with a technical leader who provides reports, defines delivery dates, and lets us know how the project is going. Additionally, we work with two support members who provide advice and knowledge regarding the app's design and features.

Still, this has been a very big project. At its peak, around 20 teammates from Luby Software worked on it. However, they completed the main project in four months. Since then, we've switched to a much smaller team that provides support and helps us build small features.

How did you come to work with Luby Software?

A friend from another company recommended Luby Software to us.

How much have you invested with them?

We've spent around $200,000.

What is the status of this engagement?

We began working with them around July 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our engagement with Luby Software has been successful. When we finished the main project, we launched the app, and our customers started interacting with us more. This has ultimately improved our service.

How did Luby Software perform from a project management standpoint?

We've had some delays, but those haven't been significant. The one I remember was when we missed a deadline by a week. As for budget management, Luby Software gives us a budget for every new project, and they've never changed that budget along the way.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I would like to give a shout-out to Paulo (Software Solutions Architect), who is our technical leader and the main teammate we work with. We trust in Paulo whenever we request something technically challenging or want to solve something.

I also want to give a shout-out to Henrique (Software Developer) and Ádrian (Backend Developer). They're both great engineers who we trust to solve day-to-day basic problems.

What did you find most impressive about them?

Overall, Luby Software has delivered what we wanted from them.

Are there any areas they could improve?

It would be great if they asked for more information about what their clients want to build and created a model to manage that information so that they could better understand their needs. It has taken us a lot of meetings for them to understand what we want to build, which is why small delays have happened.

Do you have any advice for future clients of theirs?

Provide them with a lot of information about what you want. For example, create a document with specifications and diagrams so that they truly understand what you want to build. If you don't have enough information about what you want, don't try to build a product just because.

BACKGROUND

Introduce your business and what you do there.

I’m a software architect for a health technology company. We’ve built an app for a Brazilian health insurance company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Luby Software?

We implemented new health modeling for users. In this health model, we wanted direct integration via Bluetooth with IoT devices like smart bands and other devices to monitor blood pressure. Overall, we wanted to make it easier for our customers to use these devices and synchronize the information with our app so they don’t have to insert the information manually.

SOLUTION

What was the scope of their involvement?

Luby Software was responsible for integrating APIs into our app so that it communicated directly via Bluetooth with devices. They integrated Google Fit and OHealth.

They already knew how to do the process, so we didn’t have a research phase. Lub Software worked 2–3 months and gave us the documentation at the end.

The React Native plug-in was built using JavaScript, Objective-C, Swift, and TypeScript.

What is the team composition?

We had 4–5 team members, including the team manager and 3–4 developers.

How did you come to work with Luby Software?

We initially searched for enterprises that collaborated on IoT. We found a large company in Brazil that sold these devices; they got white-label products from China. They recommended Luby Software to help us in this process.

How much have you invested with them?

The contract was for 112,000 Brazilian Real (approximately $21,000 USD).

What is the status of this engagement?

We worked together from October–December 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t launched the model with our customers. We simply deployed it in production for a limited percentage of the users. It’ll be 1–2 months before we decide to launch for 100% of the users, so we don’t have numeric results yet.

Moreover, Luby Software met our expectations. We found some bugs after the release, but they gave us 2–3 months for testing and giving feedback. We missed some things, but maybe we’ll contact them in the future to make some adjustments.

In general, the project and release were excellent.

How did Luby Software perform from a project management standpoint?

Some things took longer, but it wasn’t over 1–2 weeks. We communicated through WhatsApp and emails and did weekly sprint reviews. Additionally, they made phone calls to show the progress.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

The team manager was excellent. He always helped us when we had issues.

What did you find most impressive about them?

Luby Software did what they could to solve our problems. Some parts of the project were in Chinese, so they needed to contact the Chinese team. Although it was a complex process, they were flexible. The team members made the app for iOS and Android simultaneously.

Are there any areas they could improve?

No, I don’t have anything to improve.

Do you have any advice for potential customers?

I don’t have comments about this.

BACKGROUND

Please describe your company and position.

I am the Consultant of Sebrae

Describe what your company does in a single sentence.

Company that supports micro and small businesses in Brazil.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Luby Software to accomplish?

• Create a playful experience
• Develop an entrepreneurial game with augmented VR
• Create desire to participate in the game

SOLUTION

How did you find Luby Software?

Online Search

Why did you select Luby Software over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Luby Software were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The concept to be presented refers to the creation of the game "Master of Business”. The objective of the game is to make an interaction into reality virtual with the players, where they must “cut” the day-to-day difficulties of an entrepreneur. To do this, we are based on creating a game similar to Beat Saber, where the player will have two “lightsabers” in their hands, which will use to cut the blocks that will come sequentially to your direction within the environment. The Key Delivers was: 

1. Presentation of proposal;
2. Squad sizing;
3. Contract Signing; 
4. Kickoff; 
5. Continuous development and delivery: Visual Key, Prototipal, final version

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Deliveries, user tests, evaluation of our technical team, customer evaluation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We hold weekly meetings, from the beginning of the project to the delivery. All deadlines were met and all requested changes were made before the agreed deadline.

What was your primary form of communication with Luby Software?

Virtual Meeting

What did you find most impressive or unique about this company?

The service of the team and the quality of the work delivered.

Are there any areas for improvement or something Luby Software could have done differently?

Everything was great. To improve even more, I would do a greater alignment between the legal teams before the project

BACKGROUND

Introduce your business and what you do there.

I’m the chief legal officer and shareholder of Online IPS, an online payment solutions company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Luby Software?

We needed help developing a software for our company.

SOLUTION

What was the scope of their involvement?

Luby Software is helping us with software development from scratch. We’ve started the process by meeting with them, where they’ve shown their productivity and concern about understanding our requirements in order to fit our needs.

What was the team composition? 

Luby Software has created two squads that work in parallel on different subjects, and each team has 5–7 persons assigned. In each of these squads, I’ve worked with Wagner (Head of Growth), Paolo (Project Manager), Luis (Backend Developer), Jon (Owner), coordinators, managers, and developers.

How did you come to work with Luby Software?

A business partner referred them to us. In our first meetings, they seemed committed to fulfilling our needs, which was unique in service providers.

How much have you invested with them?

So far, we’ve spent $500,000 with them since we decided to expand the project’s scope.

What is the status of this engagement?

We started working together in August 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We're about to review the platform's front page that Luby Software is creating, and if there are minor changes or adaptations, they'll address them. The team has everything well defined and measured so far and delivered everything with high quality.

How did Luby Software perform from a project management standpoint?

Luby Software uses the Agile methodology to define every step of the project before every sprint. The team is also punctual without any delays and flexible and precise in adapting the budget based on our changing and expanding requirements. Regarding communication, we use Slack, but they're flexible enough to adjust to my preferred platforms: Skype and WhatsApp.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 

Our experience with the whole team involved in my project has been remarkable. Nonetheless, Paulo and Luis are my main points of contact.

What did you find most impressive about them?

Luby Software is the best-organized company I've worked with by far, and I think that's the key to the project's success. The way Paulo organizes everything is unique.

Are there any areas they could improve?

I don't think there's anything they can improve on. We keep trying to improve every day, regardless of a request from our side, so everything has been going smoothly with them.

BACKGROUND

Introduce your business and what you do there.
I'm the CTO of a consumer services company, so I'm responsible for anything related to technology, including the deployment of new solutions. We're a startup company operating in the retail industry.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Luby Software?
We needed help implementing a mobile app and other custom solutions we were looking to create. We wanted our partner to create these solutions from the ground up.

SOLUTION

What was the scope of their involvement?
Luby Software has helped us develop a mobile app from scratch using React Native. Now, they're also developing the backend using Node.js and Next.js. This app is being developed for both iOS and Android devices.

Initially, we discussed the requirements with Luby Software and showed them our vision, including some basic designs for the app and the admin portal. That initial meeting was held in Luby Software's offices, during which we met their founders, their CTO, and some engineers. After discussing the requirements, we also told them about the technology that we would be using. Then, they defined the team members who would be assigned to this project.

From there, Luby Software established Agile as the methodology they would use to tackle this project. We also defined the number of sprint cycles that would be necessary to complete the project milestones 

Thus far, we've completed eight of those sprint cycles. This app uses geolocation and integrates with NFC technology. The app will also be able to read barcodes. There's also an API environment to be built in order to provide B2B integration.

What is the team composition?
We work with five teammates from Luby Software in total, including a technical coordinator, two backend developers, and two frontend developers. From time to time, we also work with their designers to adjust the Figma designs. We also meet with their CTO occasionally, who checks with us to see how things are going, assess our priorities, and see if we need some changes.

How did you come to work with Luby Software?
We found them through a referral.

How much have you invested with them?

We've spent close to $200,000.

What is the status of this engagement?
We began working with them in September 2023, and we’re still working with them. The project should be completed by March 2024. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?
Our main result is the number of features we've deployed within the number of hours we've worked with Luby Software. Thus far, the project is going really well, as the features are being deployed as planned. We've had very few changes; less than 5% of the features have had changes after deployment. Overall, Luby Software has shown commitment to the project and demonstrated that they deliver good quality work. 

How did Luby Software perform from a project management standpoint?
Luby Software is a great partner. They have great skills to manage the project and get things done, so we're really happy with what we're achieving. The team delivers on time, and their communication is very transparent, which I appreciate a lot. Frequently, these kinds of projects face challenges, but Luby Software is great at discussing those roadblocks and offering great solutions to make them less stressful.

We use Jira and phone calls to collaborate. Additionally, we have a daily 15-minute Scrum meeting to touch base and go over everything that's going on. If needed, I have no issues in communicating with them if I find a problem. Overall, we've developed a great relationship. I've worked in technology for 30 years, and Luby Software is, by far, the best team I've worked with.

What did you find most impressive about them?
Luby Software is very dependable and experienced; I really like working with them and would like to congratulate their whole team. It's very clear that they love what they do, so it's always nice to see the passion for their work — it really makes a great difference. Other providers might only do their work but not provide any additional input or recommendations.

In addition to that, Luby Software is also very hardworking. One time, we needed to have something ready by Monday, and they told us that they would work over the weekend to make it happen. We didn't even have to ask; it came from them. Overall, they're a great company to work with. I've even recommended them to friends who have companies developing new software solutions.

Are there any areas they could improve?
Our collaboration is entirely remote. Although this doesn't cause any issues at all, it would be great if we had an in-person meeting with all of the teammates involved. I've really enjoyed working with them, and I think that meeting them would be a great experience for relationship building.

Do you have any advice for future clients of theirs?
Know the kind of methodology you prefer to use for your project. Luby Software is very flexible and can work using different methodologies and communication environments. Additionally, know really well what you want to develop and what your objectives are. Luby Software is a great development company, but they're not consultants, so don't expect them to create the strategy for your business.

BACKGROUND

Please describe your company and position.

I am the CEO of Yangflow

Describe what your company does in a single sentence.

As a venture builder and creative agency, we help innovators mature, organize and transform visions into ventures.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Luby Software to accomplish?

• Develop a mobile application
• Develop a back-end for that mobile application
• Utilize the legacy codebase wherever useful

SOLUTION

How did you find Luby Software?

Referral

Why did you select Luby Software over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Luby Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project entailed the development of a mobile application for a client of ours that aimed to foster personal relationships through the strengths-based approach methodology. The central phase, executed by Luby, was software development through IT augmentation, during which close collaboration was maintained with Luby's developers and our our client's stakeholders to ensure the effective integration between the teams. 

Their involvement also includes maintenance after each feature is launched, securing a user-friendly and safe experience for new and existing app users. Key Deliverables: 

1. Developed Application Code – The frontend and backend code of the application was crafted, ensuring that the strengths-based approach was effectively integrated. 
2. Maintenance and Support – Ongoing application maintenance was provided, including user support and regular updates as required.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Code Integration and Delivery - Successful delivery of the high-quality, bug-free frontend and backend code was done within the agreed timeline. The seamless integration of the strengths-based approach methodology was achieved. 
2. App Performance - During tests, the app showed robust performance with low crash rates and negligible latency. 
3. Issues Resolution - The time taken to address and resolve user issues or bug reports was significantly low, demonstrating efficient maintenance and support. 
4. Update Deployment - Regular updates were deployed, enhancing user experience over time, which is a strong marker of the ongoing development and refinement of the app.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Even though they were only software developers, they demonstrated excellent self-management skills, marked by professionalism and effective communication on their tasks. All deliverables were completed within the agreed timelines, demonstrating the team's efficiency and dependability. Responsive and proactive, Luby's team readily catered to our needs, establishing themselves as more than service providers, but partners.

What was your primary form of communication with Luby Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out about Luby was their exceptional commitment to client satisfaction. They displayed a unique blend of technical expertise, proactive communication, and adaptability. Their understanding of our vision and their ability to translate that into a functional product is truly impressive. Also noteworthy was Luby's dedication to maintaining open and sincere communication that made the project process smooth and enjoyable.

Are there any areas for improvement or something Luby Software could have done differently?

Despite the generally positive experience with Luby Software, the initial stages of the project did leave some room for improvement. Specifically, the process of interviewing candidates for the development team was somewhat challenging, as we encountered several individuals who weren't quite the fit we were hoping for in terms of expertise and experience. 

However, I must stress that even though this aspect of the process could have been streamlined, it was a minor hiccup in an otherwise successful project journey. The final team assembled by Luby Software was excellent and well-integrated, which quickly offset the initial difficulties. This small stumbling block in no way detracted from the overall high quality of Luby's work on our project.

BACKGROUND

Please describe your company and your position there.

I'm the CTO of a software company focused in the Hospitality Industry. We provide an AI driven operations automation platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Luby?

We required qualified developers across the front-end, back-end and analytics portions of our platform to address both modernization and the continuous evolution of our product.

SOLUTION

How did you select this agency and what were the deciding factors?

Having worked with Luby in the past, they have a successful track record of providing the highest quality and vetted engineering resources when compared to other near-shore partners I have worked with in the past and they did not dissapoint in this project.

Describe the project in detail and walk through the stages of the project.

They provided multiple engineering resources across our product stack including the front-end, back-end and analytics. The project is ongoing but we have made tremendous progress in deliverying new features, on time across the product.

Describe the recruitment process in detail.

The recruitment process is painless with Luby. I share job descriptions of the resources I need and they perform the research and due dilligence in finding us qualified, vetted engineering candidates.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

With Luby, we were able to perform a significant transition across our front-end without interrupting our product delivery schedule.

How effective was the workflow between your team and theirs?

The workflow is simple. We treat Luby resources as part of our team and get onboarded as such. Thus far, every single resource has been able to adapt to our product development process without significant issues.

What did you find most impressive or unique about this company?

They are indeed unique in that they focus on quality at cost effective rates. I highly value their thoroughness as it pertains to qualifying and vetting engineering resources against our needs and requirements.

Are there any areas for improvement or something they could have done differently?

None. They are fantastic and would highly recommend them for any staff augmentation projects.

BACKGROUND

Please describe your company and your position there.

Datora Group is formed by Datora and Arqia, companies which offer platform and smart connectivity solutions in various segments. Datora initiated its activities in Brazil in 1993 and 3 years later was the first company to provide VoIP in Latin America. Currently, it is present throughout the country and has offices in Argentina, Colombia, France, Guatemala, Israel, Spain, Sweden, and the United States, offering a complete portfolio of connectivity services/solutions platforms.

Arqia, Datora Group’s mobile technology unit, was founded in 2011 and created exclusively to serve the IoT market, as well as to act as an enabling platform for companies of any segment to enter the mobile services and value-added solutions market, through the MVNO (mobile virtual network operator) model. Currently I am responsible for the entire software development area of the company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Luby Technology, and what were your goals?

We hired Luby to help us evolve our customer portal, with a main focus on improving the usability of existing features in addition to implementing new services for our customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

we selected Luby based on other successful projects that I had the opportunity to get to know, one of the decisive factors for this contract was the maturity of Luby's internal team, which is made up of highly qualified people, this helps us a lot in our daily lives from the project

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Based on our NPS survey, we identified a list of items that we could add to our portal to provide a better experience for our customers. From this list we define an initial MVP and start the development process.

How many people from the vendor's team worked with you, and what were their positions?

Approximately 5 people, including developers, project managers, UX specialist

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

15% increase in recharges made through the Portal. Consistent feedback from our customers regarding the usability improvement of the Portal. Addition of new features, such as selling DID services without the need for a commercial representative.

Describe their project management style, including communication tools and timeliness.

We use the Agile, and we have Azure Devops as a working tool

What did you find most impressive or unique about this company?

We appreciate the organization and proximity of the commercial team.

Are there any areas for improvement or something they could have done differently?

As in any project, we always identify opportunities for improvement during the implementation process and more important than problems is the agility to solve them, and at this point Luby always impresses me.