Luby Software

BACKGROUND

Please describe your company and your position there.

I'm the CTO of a software company focused in the Hospitality Industry. We provide an AI driven operations automation platform.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Luby?

We required qualified developers across the front-end, back-end and analytics portions of our platform to address both modernization and the continuous evolution of our product.

SOLUTION

How did you select this agency and what were the deciding factors?

Having worked with Luby in the past, they have a successful track record of providing the highest quality and vetted engineering resources when compared to other near-shore partners I have worked with in the past and they did not dissapoint in this project.

Describe the project in detail and walk through the stages of the project.

They provided multiple engineering resources across our product stack including the front-end, back-end and analytics. The project is ongoing but we have made tremendous progress in deliverying new features, on time across the product.

Describe the recruitment process in detail.

The recruitment process is painless with Luby. I share job descriptions of the resources I need and they perform the research and due dilligence in finding us qualified, vetted engineering candidates.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

With Luby, we were able to perform a significant transition across our front-end without interrupting our product delivery schedule.

How effective was the workflow between your team and theirs?

The workflow is simple. We treat Luby resources as part of our team and get onboarded as such. Thus far, every single resource has been able to adapt to our product development process without significant issues.

What did you find most impressive or unique about this company?

They are indeed unique in that they focus on quality at cost effective rates. I highly value their thoroughness as it pertains to qualifying and vetting engineering resources against our needs and requirements.

Are there any areas for improvement or something they could have done differently?

None. They are fantastic and would highly recommend them for any staff augmentation projects.

BACKGROUND

Please describe your company and your position there.

Datora Group is formed by Datora and Arqia, companies which offer platform and smart connectivity solutions in various segments. Datora initiated its activities in Brazil in 1993 and 3 years later was the first company to provide VoIP in Latin America. Currently, it is present throughout the country and has offices in Argentina, Colombia, France, Guatemala, Israel, Spain, Sweden, and the United States, offering a complete portfolio of connectivity services/solutions platforms.

Arqia, Datora Group’s mobile technology unit, was founded in 2011 and created exclusively to serve the IoT market, as well as to act as an enabling platform for companies of any segment to enter the mobile services and value-added solutions market, through the MVNO (mobile virtual network operator) model. Currently I am responsible for the entire software development area of the company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Luby Technology, and what were your goals?

We hired Luby to help us evolve our customer portal, with a main focus on improving the usability of existing features in addition to implementing new services for our customers.

SOLUTION

How did you select this vendor and what were the deciding factors?

we selected Luby based on other successful projects that I had the opportunity to get to know, one of the decisive factors for this contract was the maturity of Luby's internal team, which is made up of highly qualified people, this helps us a lot in our daily lives from the project

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Based on our NPS survey, we identified a list of items that we could add to our portal to provide a better experience for our customers. From this list we define an initial MVP and start the development process.

How many people from the vendor's team worked with you, and what were their positions?

Approximately 5 people, including developers, project managers, UX specialist

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

15% increase in recharges made through the Portal. Consistent feedback from our customers regarding the usability improvement of the Portal. Addition of new features, such as selling DID services without the need for a commercial representative.

Describe their project management style, including communication tools and timeliness.

We use the Agile, and we have Azure Devops as a working tool

What did you find most impressive or unique about this company?

We appreciate the organization and proximity of the commercial team.

Are there any areas for improvement or something they could have done differently?

As in any project, we always identify opportunities for improvement during the implementation process and more important than problems is the agility to solve them, and at this point Luby always impresses me.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO and founder of iGig, a peer-to-peer marketplace for entertainment services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Luby Technology?

We needed help with mobile development for our business.

SOLUTION

What was the scope of their involvement?

Luby Technology is doing full stack design and development for us. The project has been going from designing the app, project management of the process, the actual building of the platform, and the deployment to iOS and Android platforms. I provided them with wireframes and a requirements document, and they took it from there.

The platform is a marketplace, so there are buyers and sellers. The enrollment includes creating profiles, the users' availability, the booking of services for these users, and the transaction and payment management for these bookings.

The target market is musicians, who are the sellers, and the people who want to hire those musicians, who are the buyers — it's like Uber Eats and Airbnb for artists. Users can see who is in their area, how much they cost, how soon they can get there, and what they do.

What is the team composition?

I've worked with approximately nine people from their team, including four developers, two designers, and two project managers.

How did you come to work with Luby Technology?

I found them through a web search. I engaged with them because of their experience building service apps, which required availability and reservation capability. Also, the people I interacted with were of high caliber.

How much have you invested in them?

I've spent about $150,000 with them so far.

What is the status of this engagement?

We started working together in September 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I've been delighted with the quality of their work. They've also seen potential issues I didn’t see and are proactive in making suggestions to create an easier UX. 

We hope to publish the app in the app stores next month — artists cannot wait to use it because there isn’t anything like it on the market.

How did Luby Technology perform from a project management standpoint?

Project management is good — I'm pretty pleased with the communication. We mostly used Trello for project management, Slack for communication, and Adobe for storyboarding and mock-ups.

What did you find most impressive about them?

They're very committed to providing a professional end product — their platform looks on par with any professional app I've used. This isn't an amateur deliverable; it's polished, well thought through, and above my requirements.

Are there any areas they could improve?

They could document and communicate the scope of each sprint a little better.

Do you have any advice for potential customers?

My first suggestion would be to try them in terms of advice to get the most out of them — they're a very good firm, and I'd recommend them to anyone. I'd also advise having a documented scope for each sprint that both parties sign off on.

BACKGROUND

Please describe your company and your position there.

I'm the CSO and responsible for delivering our unified banking data platform solutions. Our vision and mission at Neocova are to transform, organize, and make accessible the world's banking data.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Luby Software?

We needed to find qualified python and java developers to help extend our banking data platform capabilities.

SOLUTION

How did you select this agency and what were the deciding factors?

Luby came highly recommended by one of our customers. After interviewing Luby's CEO and team members, we quickly realized Luby had the deep subject matter expertise to help us deliver on our development goals.

Describe the project in detail and walk through the stages of the project.

Luby provided two solid developers. The java developer focused on a data gateway that collects, validates, and sends data to the central platform. The python developer is helping extend platform API capabilities.

Describe the recruitment process in detail.

The recruitment process was straightforward. Luby is a pleasure to do business with, and they guided us through the entire process. After discussing our requirements, Luby was able to find team members to help us deliver quickly. As a result, we have a high confidence level that Luby can help provide our capabilities now and in the future.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

After partnering with Luby, I estimate we could expedite the delivery of critical components by at least six months.

How effective was the workflow between your team and theirs?

The integration of the Luby team into ours was seamless, and we treat their team members as part of the Neocova team.

What did you find most impressive or unique about this company?

We found that the quality of Luby's engineers is fantastic for the price point. I highly recommend their services.

Are there any areas for improvement or something they could have done differently?

I have not found any areas of improvement. I would partner with Luby in any future endevour.

BACKGROUND

Introduce your business and what you do there.

I’m the EVP and CIO of Sunwest Bank, an entrepreneurial commercial bank focused on improving business relationships and doing work in the fintech space.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Luby Software?

We needed someone to help us build a web and mobile app.

SOLUTION

What was the scope of their involvement?

Luby Software helped build our savings account app that we leverage to our employees. They used .NET to develop the app for the Android and iOS platforms and it’s hosted on Microsoft Azure.

Currently, they’re still helping us maintain and develop apps using the Agile development methodology. 

What is the team composition?

We’re working directly with their development team.

How did you come to work with Luby Software?

We were introduced to Luby Software through another fintech partner.

How much have you invested with them?

Over the course of our partnership, we’ve spent over $1.5 million.

What is the status of this engagement?

Our ongoing partnership started in June 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Luby Software was able to successfully deliver the final product while adhering to our goals, requirements, budget, and timelines.

How did Luby Software perform from a project management standpoint?

Their project management is great as they’re relatively in the same time zone as us and they have excellent communication skills.

We initially used Trello as a management tool, but we’ve since switched to Azure DevOps. We typically interact through Microsoft Teams, WhatsApp, and phone.

What did you find most impressive about them?

We like how they were able to turn into our true strategic partners because they understand our business and we’re really pleased with their involvement.

Are there any areas they could improve?

They’re currently working on providing Salesforce expertise, so we’re looking to collaborate on that front.

Do you have any advice for potential customers?

Before working with an external vendor or offshore provider, make sure you have a couple of reference calls to better understand what they can offer you.

BACKGROUND

Please describe your company and your position there.

Domper Consultoria e Sistemas is a software development company, founded in 2006 and headquartered in the city of Vacaria - RS. We aim to offer and meet the demand for consulting, development and implementation of Information Systems. It is a company inspired by the vision of transforming software projects into business results. I'm a systems analyst in the company's development sector, providing all the necessary support to developers and being the bridge between the support/consulting and development sectors.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Luby Software, and what were your goals?

Domper hired Luby to assist in the development of a new ERP, developed in a new language and with a cloud platform, different from the desk systems we currently have. The main objective is to speed up the development of this system, integrating Luby/Domper teams to deliver a functional product to customers in a shorter period of time.

SOLUTION

How did you select this vendor and what were the deciding factors?

Luby was found through internet searches and the decisive factors for the selection of the supplier were the alignment meetings, which provided confidence and firmness for the realization of the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The main idea of ​​ERP is to merge the 3 Delphi systems that we currently have, in a single product, in a more current platform with more technology and resources, modularizing and configuring according to the needs of each client. As this is a very complex and extensive project, deliveries will be divided into stages, and at first we are prioritizing the Caderno de Campo module, specifically for Agro customers. The technologies used in the development are: JavaScript Node JS React JS React Native

How many people from the vendor's team worked with you, and what were their positions?

1 person - as a requirements analyst 3 people - Developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Deliveries are punctual and the results have been as expected.

Describe their project management style, including communication tools and timeliness.

Communication tools such as skype, whatsapp and meetings scheduled weekly via google meet are used to deliver sprints and debate tasks/clarification of doubts. Trello is the tool used to document the tasks to be performed by developers. It's a very dynamic tool and has been serving well and with agility, as we can see the progress and construction of the project evolving every week.

What did you find most impressive or unique about this company?

Their organization, commitment, and dedication are outstanding.

Are there any areas for improvement or something they could have done differently?

We can evolve a little in the testing part, always seeking to improve the tool and minimizing the number of errors reported after the revisions.

BACKGROUND

Please describe your company and your position there.

Agrotools is focused on developing technological solutions for agribusiness. I am currently the manager of the technology area within the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Luby Software, and what were your goals?

We have the challenge of creating some solutions that allow companies in the middle of the agribusiness production chain (such as meatpackers, trading companies, etc.) to buy products from rural producers who follow socio-environmental commitments.

SOLUTION

How did you select this vendor and what were the deciding factors?

Luby contacted us through LinkedIn and we scheduled some conversations to get to know the company. At the moment, we have the challenge of creating a pool of suppliers that can support us in the various challenges that we have in the company. From the work proposal and the previous cases were also important to start the partnership.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Creation of a platform to bring communication between rural producers and mid-chain companies that want to buy products from the field, using .net core 3 for backend and Vue.js for frontend

How many people from the vendor's team worked with you, and what were their positions?

2 developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is still under development, but the team has supported a lot in the development of the web platform, as well as in the communication flow between the rural producer and the system, which uses chatbot-based technologies to direct and automate the process flow.

Describe their project management style, including communication tools and timeliness.

We use agile management within the project and the day-to-day of suppliers is facilitated with the support of the scrum master and a project analyst who is responsible for the deliverables together with the customer. On a daily basis, the team performs all scrum rites, such as refinement, planning, daily, review and retrospective.

What did you find most impressive or unique about this company?

I am impressed with their ease of adaptation to our work processes and their massive contributions to the agenda.

Are there any areas for improvement or something they could have done differently?

At the moment, the only point of improvement that I see is in relation to the initial time of allocation of the team, which ended up taking a little longer than expected.

BACKGROUND

Please describe your company and your position there.

I'm the Chief Development Officer at a Financial Services company providing services to Community Banks in the US.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Luby Software, and what were your goals?

We have had significant growth and an expanding need for additional products and services. We hired Luby to assist with development and UI/UX services to augment our staff. Our goal was to take advantage of Luby's expertise in design and development to assist with completing projects and getting to market quicker.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were referred to Luby from another financial partner in the US that has been using Luby for similar services. We performed significant due diligence with references and with Luby ahead of signing an agreement. We were impressed with their good references and with how the CEO - Alon - focused on forming a great relationship with us and being very customer-focused.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They utilized Adobe design tools for sharing mock-ups with us. And we took advantage of several Agile technologies and processes to produce work and collaborate together. Microsoft Teams interaction helped tremendously.

How many people from the vendor's team worked with you, and what were their positions?

We started with 3 team members - a project manager, product designer, and tech lead. Our engagement has been ramped up and we are now working with an additional 5 members - 1 tech lead, 2 front-end developers, and 2 back-end developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is not complete yet but we have seen significant progress with our project through Luby's assistance.

Describe their project management style, including communication tools and timeliness.

Project management is very timely using tools such as email and Microsoft Teams. We also use Azure DevOps for Feature, User Stories.

What did you find most impressive or unique about this company?

The company seems very progressive and is growing. They have proactively made visits to our Corporate headquarters and have talked to us about their community and how they work with a local college to acquire talent. They get involved early with students and work to provide them with opportunities at Luby. They are a very solid company with great ambitions.

Are there any areas for improvement or something they could have done differently?

So far, I don't see anything that could be done better. Like mentioned earlier, they communicate well. We had one instance early on in the project where there were some processes that were not working between our teams. We got on a meeting and worked everything out, shifting how work was provided and reviewed, and things are working smoothly once again.

BACKGROUND

Please describe your company and your position there.

I am the CTO and CPO of Cartos, a Fintech with a journey of over 11 years providing differentiated digital financial solutions. We believe that the main objective of our financial operations is to serve human beings, bringing solutions to their needs. For this, Cartos has a specialized team, its partners have vast experience in the financial market and work with modern technological solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Luby Software?

Our company is building a plataform for wireless payments and processing loans

SOLUTION

How did you select this vendor and what were the deciding factors?

We hired Luby for their ability to deliver the job with scalability. Our focus is not on having in-house developers, but rather finance with technology, and Luby provides developer management.

Describe the project in detail and walk through the stages of the project.

In January 2020, we decided to accelerate the company's digitization, in the microservices architecture, which allows parallel programming of multiple microservices. In Brazil, the transfer is within the SPB environment, and we start building Internet Banking. Of the 5 necessary features, 2 are already delivered, (TED and PIX), missing slips (Issuance and payment), Consumer Accounts and Taxes. In the roadmap, we expect this to be completed in the first quarter of 2022.

How many resources from the vendor's team worked with you, and what were their positions?

In average, 10-15

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our Internet Banking works with both features, which allows our suppliers and employees to already use the digital account

How effective was the workflow between your team and theirs?

Like every process, our product managers and the Luby team were learning to work together. Today we use Agile Scrum Manager and productivity is increasing day by day

What did you find most impressive or unique about this company?

Luby has around 100 collaborators. They train developers to scale up the programming with specialized management.

Are there any areas for improvement or something they could have done differently?

Yes. Finance specialists who understand the business and be more assertive in terms of deadlines.

BACKGROUND

Introduce your business and what you do there.

I’m the COO and CTO at USEND. We’re a syntax or a NeoBank, and we provide financial services to the US, Canada, and Brazil.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Luby Software?

We needed help for our ongoing software development of assets and products, specifically on the mobile side.

SOLUTION

What was the scope of their involvement?

Luby Software works in a way in which we outsource engineers that work full-time and exclusively for us, except that the payroll is handled by their team. Our project management is in-house, so they just assign development tasks for them to execute. They work in conjunction with our internal team on development for different projects, specifically for mobile applications.

What is the team composition?

We work specifically with Alon (Founder & CEO) and another person on the engineering side from their team.  

How did you come to work with Luby Software?

We got an introduction through somebody we knew. They were the first company that we were considering outsourcing for all the development. 

How much have you invested with them?

We’ve invested around $400,000.

What is the status of this engagement?

We started working together in January 2018, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We work on methodology sprints and Luby Software has been executing on everything we proposed. They’ve been meeting every goal, and the product is working. Our QA department has tested the quality of the product and we’ve been very happy with it — that’s why we still use them as our resource not so many years later. 

How did Luby Software perform from a project management standpoint?

The project management is through a direct employee of ours, and we get reports every week about the progress of the project. Whenever there is an issue, they address it right away and they are really on top of facts. We never leave reviews for our vendors, but when they requested us we were quite happy. They’ve been doing phenomenal — we’re happy with their performance.

What did you find most impressive about them?

The most impressive aspect about Luby Software is their honesty. When you outsource a third-party company, honesty and transparency around billing along the way are greatly appreciated. We’ve grown tremendously as a company, and they’ve been able to sustain our needs as we grow.

Are there any areas they could improve?

There’s nothing that they could improve. We’re extremely happy with everything they’ve done for us — they have to stay the same. 

Any advice for potential customers?

We manage our project management in-house, so I don’t know what it is like when they do the project management. I know that now they offer those services. However, we were very successful when managed by us. The goals and expectations were set up internally, and we utilized them for the execution. That has worked very well for us.