Logicwerk

BACKGROUND

Please describe your company and position.

I am the Marketing Executive of Upfactry

Describe what your company does in a single sentence.

We are manufacturing aggregator company helping other companies manufacture their product on contract basis.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Logicwerk to accomplish?

• Web development
• Customer portal development

SOLUTION

How did you find Logicwerk?

Referral

Why did you select Logicwerk over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from Logicwerk were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Website Modernization & Performance: They completely revamped our website, not only making it visually appealing and user-friendly but also optimizing it for performance. Our site is now faster, more intuitive, and highly responsive on all devices. This has improved user engagement and reduced bounce rates, which has directly impacted our lead generation and conversion.
• Customer Portal Development: They developed a robust, secure customer portal that allows our clients to easily access key information, place orders, and manage their accounts. This has streamlined our customer service, significantly reduced manual processes, and enhanced overall client satisfaction. By automating several tasks, our team is now able to focus on more strategic efforts rather than routine administrative work.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Improved Website Performance: After the redesign, we saw a 30% increase in site speed and a noticeable reduction in bounce rates, directly improving user engagement and overall customer experience.
2. Increased Conversion Rates: The new user-friendly interface and optimized design led to a 20% increase in lead generation and customer inquiries, contributing to better conversion rates and overall sales growth.
3. Enhanced Operational Efficiency: The customer portal they developed allowed us to automate routine tasks, reducing administrative workload by 40%. This freed up valuable resources and allowed our team to focus more on strategic initiatives.
4. Higher Client Satisfaction: With the portal's seamless functionality, customer satisfaction has improved, reflected in the positive feedback from over 85% of our users, who now find it easier to manage their accounts and interact with our services. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Logicwerk's project management was efficient and professional. They set clear timelines from the start and, for the most part, delivered on schedule. There were minor delays during peak phases, but they communicated these proactively and kept us updated throughout. 
They were highly responsive to our needs, quickly addressing any feedback or changes we requested. They managed the project well and ensured we felt supported at every step.

What was your primary form of communication with Logicwerk?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out the most about Logicwerk was their ability to truly understand our business needs and translate them into practical, effective solutions. They didn’t just deliver a generic website or portal—they tailored everything to align with our goals. 
Their attention to detail and willingness to adapt throughout the project made them a standout partner. Also, their commitment to quality, even in the face of tight deadlines, really set them apart from other companies we’ve worked with.

Are there any areas for improvement or something Logicwerk could have done differently?

One area where Logicwerk could improve is offering more detailed initial timelines. While they delivered high-quality work, having a more granular breakdown of project phases at the outset would have given us clearer expectations and helped us better plan our internal resources. 
However, they were always flexible and responsive when adjustments were needed, ensuring the overall project still went smoothly.