Loam IT Solutions Private Limited

BACKGROUND

Introduce your business and what you do there.

I’m the president of Planet Friendly Pest Control, a pest control company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Loam IT Solutions Private Limited to accomplish for your pest control business?

We hired them to create an inspection mobile app for our technicians and customers.

SOLUTION

What was the scope of their involvement?

Loam IT Solutions Private Limited has handled design elements, software development, server management, hardware setup, and ongoing maintenance and support. The main deliverables have been a completed mobile app that allows our technicians to do on-site inspections of properties, a management backend system, and a client-facing system where clients can view inspection reports and report pest issues to us. The team has also fully integrated the inspection app with our customer database and scheduling software.

What is the team composition?

We’ve worked with 2–5 teammates from Loam IT Solutions Private Limited.

How did you come to work with Loam IT Solutions Private Limited?

We found them through an online search. We chose them over other options because they had high ratings, their pricing fit our budget, they were a great culture fit, and they offered good value for the cost.

How much have you invested with them?

We’ve spent around $30,000

What is the status of this engagement?

We started working with them in January 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve had successful steps in adding clients to the customer database, uploading photographs, and saving comments. Our technicians save approximately 10 hours a week in paperwork by using the inspection app, and our customers receive a response time within 15 minutes, which is an improvement from the previous 6–12 hours. Everyone who uses the system loves it.

How did Loam IT Solutions Private Limited perform from a project management standpoint?

They are extremely professional, understand the technology, communicate very well, and deliver everything ahead of schedule. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

Loam IT Solutions Private Limited’s quick response time and rapid resolution of questions and issues are impressive.

Are there any areas they could improve?

From our perspective, it’s been a very professional and successful project. Everyone we’ve interacted with has met or exceeded our expectations.