Can you share any outcomes from the project that demonstrate progress or success?
We valued user feedback. So we continuously tested the alpha version of the product with our target users. We received positive feedback on product usability and user-friendliness. Please note that at the time of giving this review, this product was not fully released to the public yet.
How effective was the workflow between your team and theirs?
In the beginning, the communications was challenging due to the remote working environments between our company and LightIT. When project manager was assigned to the team, it initially slowed our product development. However, in the long-run PM helped clarify understanding between teams. We scheduled two meetings per week to talk over the phone. We communicated frequently on Slack. We also had tools to document business requirements, plan and estimate, and track progress and bugs, etc.
What did you find most impressive about this company?
LightIT has nice employees with humility. This is a foundation for building trust, which allows us to continuously improve together and adapt to changing environments. From the beginning, I had seen significant improvements on communications, problem solving skills and decision making process.
Are there any areas for improvement?
Building a high quality product within budget is always challenging. The team has demonstrated its ability to build a high quality product. However, we have a lot of rooms for improvement to control schedule and budget. We discussed many initiatives for Built-In Quality, and eventually testing would be everyone's job at every stage of the development.
The engagement helped automate the client's digital marketing services, saving the internal team time and money. Light IT integrates seamlessly with the internal team. They communicates and collaborate successfully, producing quality results.