Liberty Web Studio

BACKGROUND

Please describe your company and position.

I am the Director of Cubex tech

Describe what your company does in a single sentence.

Providing IT sevices tech support

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Liberty Web Studio to accomplish?

• Website development

SOLUTION

How did you find Liberty Web Studio?

Online Search

Why did you select Liberty Web Studio over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Liberty Web Studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Liberty Webstudio was tasked with integrating an AI-powered chatbot into our website to improve customer interaction and automate common queries. The project began with a discovery phase, where they worked closely with us to understand our business goals, user needs, and frequently asked questions.

They then customized and implemented a chatbot solution tailored to our requirements. This included integrating the chatbot with our existing web infrastructure, training it on our data, and ensuring it could handle a variety of use cases such as answering product questions, assisting with bookings/support, and escalating more complex queries to human agents.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Average response time for customer questions dropped from several minutes to just a few seconds, thanks to the 24/7 instant replies from the chatbot.
Website engagement time increased by approximately 20%, as users interacted more with the bot for information and guidance.
There was a noticeable uplift (around 12%) in lead conversions from users who engaged with the chatbot before taking an action like booking a service or signing up.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Liberty Webstudio demonstrated strong project management throughout the chatbot integration. They followed a clear timeline and maintained consistent communication at every stage. Milestones and deliverables were well defined upfront, and they met or exceeded deadlines for each phase from discovery to development, testing, and launch.

What was your primary form of communication with Liberty Web Studio?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They took the time to understand our business, audience, and pain points, and built a solution that felt custom-fit rather than off-the-shelf. 

Are there any areas for improvement or something Liberty Web Studio could have done differently?

During the early stages, there were a couple of minor delays due to scope clarification. These were quickly resolved through open communication, but a slightly more detailed kickoff brief might have helped avoid them altogether.