Learngistics

BACKGROUND

Introduce your business and what you do there.

I’m an associate professor at the State University of New York at Old Westbury. I’m also the project director for the New York State Regional Center for Autism on our campus.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Learngistics?

We ran conferences and workshops virtually every year. Our conferences were open to the public, and we never knew the type of reach we’d have or who might attend. Before working with Learngistics, we were doing in-person events on our campus.

However, due to the number of attendees and interest, we had folks internationally participating in our events. As a result, we decided to move forward with virtual events. So we hired Learngistics to help us with our IT needs.

SOLUTION

What was the scope of their involvement?

Learngistics provided IT and production support for our virtual events. The team facilitated our events and also helped us with dry runs. Usually, the week before our conferences, they met with all of our presenters virtually. The team then checked the audio and video to ensure everything was up and running before the actual conference.

While we were at the event, we had a live Google Docs document. Learngistics also supported us by monitoring the chat throughout the event. So, if there were technical issues on the participant’s side, the team quickly jumped in and supported them individually. Moreover, they handled the Q&A sessions at the end of our events. We fed them questions on the Google Doc, and they gave them to the presenter.

What is the team composition?

We typically worked with two people: Audrey, the senior producer, and Kim, the production assistant.

How did you come to work with Learngistics?

We found them through a Google search. Louis, the founder, responded quickly when we reached out. We set up a call, and he answered all of our questions in a timely manner. As a result, we decided to move forward with Learngistics.

How much have you invested with them?

We spent between $12,000–$15,000.

What is the status of this engagement?

We started working together in November 2022, and our last event was in November 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Learngistics was incredibly helpful, and their quality of work surpassed our expectations. Because of Learngistics' support, we decided to hold fewer in-person events at our campus. In fact, we shifted exclusively to virtual workshops and conferences. We held monthly workshops and larger conferences twice a year, and Learngistics supported us for each of those events. We typically received between 500 and 2,000 attendees per event.

Overall, we felt at ease knowing that they would be there to support us should there be any technical issues or questions we couldn’t answer on our own. We felt very comfortable.

How did Learngistics perform from a project management standpoint?

We primarily reached out to them via email. We also did Zoom sessions and phone calls. Learngistics was super responsive and receptive and could follow along, shifting gears very quickly. If there was a technical issue happening, they were on it. They intervened immediately, sometimes even before we realized what was going on.

We were very fortunate to have them on our team. Besides, the team delivered work on time and always stayed within budget.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Audrey was amazing. She was instrumental in supporting us throughout the project. Louis was quick and efficient as well.

What did you find most impressive about them?

Our time differences could factor in since we worked with presenters worldwide. However, the team was always willing to jump in and make themselves available, regardless of the time or day. Having that level of access was tremendously helpful.

We’re also grant-funded, so sometimes, we never knew when our funding would come in. Nonetheless, Learngistics was very patient and supportive of our program. They understood that our grants office could take a couple of weeks to get things together. There were many layers at the university, but they were very flexible with that.

We did a couple of virtual events before working with them, and it was noticeable that they eased the event management. They took the stress away from us regarding production and avoiding potential catastrophes.

Learngistics always met with us and our presenters well in advance, so we were never logging on five minutes before or trying to work things through.

Are there any areas they could improve?

No, there weren't any.

Do you have any advice for potential customers?

Trusting Learngistics’ expertise and professionalism will be huge. Keep in mind that they’re super prepared, professional, and fun, putting presenters at ease. They’re very clear as well. This will help you tremendously in easing the burden of your events.

If you're not considering doing things in advance, give in. Trusting Learngistics' process is for the best.

BACKGROUND

Introduce your business and what you do there.

I'm the operations and customer success manager for a public safety organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Learngistics?

We needed support for our online courses.

SOLUTION

What was the scope of their involvement?

Learngistics provides technical support for our online courses. They assist our customers and instructors with any service or platform issues. We use Webex for our online classrooms and polling breakout sessions, and Learngistics helps schedule those events with participants, the instructor, and the producer/host. We work hand in hand with them from a logistics point of view and schedule them for upcoming events.

Learngistics has been courteous in establishing themselves as part of our daily operational service, with a reasonably smooth collaboration over the past two years.

What is the team composition?

We work with a supervisor/administrator and about 5–6 producers. If more are needed, they’ll reach out to their roster and secure more.

How did you come to work with Learngistics?

Learngistics was referred to us by word of mouth. Their owner knew one of our executive team members, and they got their foot in the door through that.

How much have you invested with them?

We spend roughly $200,000 CAD a year.

What is the status of this engagement?

We started working together in the spring of 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Customer feedback has been positive. Our instructors think highly of Learngistics, and the internal team works well with them.

How did Learngistics perform from a project management standpoint?

Learngistics is very punctual and easy to get along with. We're able to bounce ideas off them. They're good partners.

We use Webex as our delivery system; other than that, email and phone calls suffice our communication needs.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

The whole team is excellent, and Audrey does a great job for us.

What did you find most impressive about them?

Learngistics is straightforward and professional.

Are there any areas they could improve?

No, they're pretty good overall.

Do you have any advice for potential customers?

Ensure you're clear on your expectations from them, and they'll try to make it happen.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager, Data & Digital Engineering of EllisDon

Describe what your company does in a single sentence.

EllisDon is one of Canada's largest Construction Services companies, with AEC offerings ranging from General Contracting to Facilities Management and Technology Consulting.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Learngistics to accomplish?

• Livestream Event Coordination
• Production
• Project Planning

SOLUTION

How did you find Learngistics?

Referral

Why did you select Learngistics over others?

• High ratings
• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from Learngistics were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We hired Learngistics to assist with the planning, production, and oversight of a day-long livestream event accessible to all EllisDon employees across Canada.  This included selection and set-up of a custom Zoom Event module, management of registrations, as well as preparation and production of the live event on the day.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

This ws our first ever Division-Specific AGM, so ensuring that it went off without any issues was imperative. We hti our target audience numbers, the digital tools that Learngistics had set up all worked according to expectations, and they even provided us with digital recordings of the event for our later use. All of the feedback from the event was amazing, and our feedback for Learngistics is the same!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Learngistics delivered everything on time, they also adapted to any last-minute changes exceptionally well.

What was your primary form of communication with Learngistics?

Virtual Meeting

What did you find most impressive or unique about this company?

The Learngistics team was very flexible in accommodating our event's unique requirements. They were particularly helpful in defining them, any limiting factors, and providing us with the information we needed to plan the project in a way that we could reliably execute from both sides.

Are there any areas for improvement or something Learngistics could have done differently?

The only faults in this project were our own, meaning us the client, but that just means everyone else needs to listen to Learngistics more!

BACKGROUND

Please describe your company and position.

I am the Co-Founder of a consumer products company 

Describe what your company does in a single sentence.

Our company creates and manufactures (great!) toys and collectibles together with studios and publishers in video games, film and music.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Learngistics to accomplish?

• Help our diverse team communicate and collaborate more effectively

SOLUTION

How did you find Learngistics?

• Referral
• Other

Why did you select Learngistics over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Learngistics were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Emergenetics assessment 
• Creating a Safe Space 
• Working Well Together 
• Setting the Ground Rules 
• The Art of Giving and Receiving Feedback

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Team has a better appreciation for everyone's individual needs and unique personalities, how we each communicate, and what everyone needs from each other. 
• Updated team norms. 
• Implemented new approaches to team meetings. 
• Modeled radical candor/direct feedback giving and receiving

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Working with Learngistics was awesome. Can't say enough great things about the trainer, Joanne, who went well above and beyond, and the entire team (Jenn, Audrey and Louis) who put their heart into developing and delivering the workshop. 

They learned about our challenges, came up with a unique training solution, and implemented it with care and consideration for our entire team, our experience, and our outcome. Thanks again!!

What was your primary form of communication with Learngistics?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Service was phenomenal, as was the experience and care they brought to the program. It’s definitely the best training our team has had, and it's had a lasting impact on our team.

Are there any areas for improvement or something Learngistics could have done differently?

Don't know the last time I've said this - no, I don't think there are any improvements. It was a really well-crafted and executed training experience.

BACKGROUND

Introduce your business and what you do there.

I’m a business development manager at Versalys, a multi-department computer learning center. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Learngistics?

We needed their coaching services.

SOLUTION

What was the scope of their involvement?

Learngistics has been supporting our customer coaching efforts for almost 15 years now. They mainly provide training for soft skills, depending on a customer's specific requirements. We've had two major projects with their team so far, and both involved conducting virtual training classes among various employees.

What is the team composition?

I interact with 4–5 resources from Learngistics, and we've hired 6–7 of their trainers.

How did you come to work with Learngistics?

I immediately thought of their team when we needed a training provider.

How much have you invested with them?

We've spent beyond $500,000 so far.

What is the status of this engagement?

Our ongoing and long-term engagement started in January 2005.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We can always count on Learngistics to address our customers' exact training needs and provide valuable coaching suggestions to improve our services. We confidently engage them for different projects because they always impress our customers with their field expertise.

How did Learngistics perform from a project management standpoint?

We communicate via email and phone calls. Learngistics meets our timeframes and responds to our requests within quick turnaround times. They're also keen on keeping us in the loop at all times to ensure that our customers are getting what they need.

What did you find most impressive about them?

Learngistics is an efficient provider that understands and delivers our customers' training needs.

Are there any areas they could improve?

I can't fault their team for anything; they're always eager to help and satisfy our customers.

Do you have any advice for potential customers?

Be clear in outlining your needs.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of a wealth management and investment firm that focuses on financial planning and retirement for high-net-worth individuals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Learngistics?

We partner with accounting firms and work on a referral basis with their clients, so we were looking for someone to help us hold a conference to bring in new accounting firms.

SOLUTION

What was the scope of their involvement?

Learngistics helped us strategize and execute a virtual conference. They organized and maintained all technical aspects to deliver an effective event. We initially discussed the requirements for the event, such as the length of the conference and the number of speakers who’d be participating.

They then created a work fact schedule with all the deadlines and deliverables. They implemented STAGE TEN, Zoom, and Wonder as the main platforms for the conference. Moreover, they also built an interactive website where people could click through and visit each room in the conference.

What is the team composition?

I worked with Louis (President) who helped with the initial onboarding, a point person, and a producer.

How did you come to work with Learngistics?

They were referred to us by a branding consultant who had Learngistics as a client. We found that they were the right company to help us because they were very professional and they clearly understood our goals.

How much have you invested with them?

We spent about $10,000 CAD (approximately $8,000 USD).

What is the status of this engagement?

We worked together from July–September 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Learngistics helped us achieve our attendance goals for the conference and had a number of follow-ups from interested prospects after the event. The conference itself was very smooth despite some minor hiccups we couldn’t control, and we’ve also received a lot of positive feedbacks from our attendees.

How did Learngistics perform from a project management standpoint?

Their performance was great. They were very good at keeping us accountable for what we had to provide them, and we never had to wait on them for anything — it was very well-managed.

What did you find most impressive about them?

We were impressed with how smoothly the event came together. It took a lot of work in the backend, and the fact that it was executed seamlessly was a huge benefit for us.

Are there any areas they could improve?

Nothing is really coming to mind at the moment, as we really had a good experience working with them.

Do you have any advice for potential customers?

I would say to leave yourself a lot of time to get the requirements of the project in order, because it’s always better if you don’t try to accomplish everything last minute. Engage Learngistics early and trust their expertise.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of a human resources firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Learngistics?

Our employees are spread all over Canada and work remotely. During these COVID-19 pandemic times, it’s hard to feel a good connection with them, so we wanted to host a unique event that could go beyond a Zoom meeting to interact and engage with our employees.

SOLUTION

What was the scope of their involvement?

Learngistics helped us host a social event that allowed us to engage and keep the morale high among our organization members. The event started with a comedian who gave a 30-minute show. Then people could choose between three different rooms; one was a lounge, another was a cooking demonstration, and the other was a tarot reading group. People could go from room to room —it was fun.

They provided us with an online platform and designed a lobby where our employees could go in and choose what they wanted to do.

What is the team composition?

We worked with Louis (President) most of the time.

How did you come to work with Learngistics?

I was already familiar with their work, and I reached out to them when I needed their services.

How much have you invested with them?

We spent around $7,000 with them on this project.

What is the status of this engagement?

We worked together from May–July 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The feedback from their work was overwhelmingly positive. People talked about it and were impressed with the unique and fun experience, which is what I was looking to provide.

How did Learngistics perform from a project management standpoint?

They were excellent in that area; they delivered as expected. We communicated via email and in-person meetings to ensure that everything was clear — they met all of my requirements.

What did you find most impressive about them?

At the beginning of the project, I didn’t have clear expectations, and they helped me set them. It was nice for me to see how we imagined something, and they delivered it as expected.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — we had such a fun time with them.

Any advice for potential customers?

Survey your employees to help pick the events that they want the most.

BACKGROUND

Introduce your business and what you do there.

I am the district sales manager at the Jamaica Tourist Board in Canada. We handle training, promotions, and advertising for destination Jamaica with our stakeholders and partners.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Learngistics?

Travel agents are our primary constituents, so we wanted to bring them together to update them on the destination, as well as provide a bit of levity for them. These are challenging times for our retail partners so we wanted to find a third party that could facilitate that.

SOLUTION

What was the scope of their involvement?

The partnership is almost like staff augmentation. We do training and make sure that our retail travel partners are able to advise their clients accurately, with the current protocols and options available for destination Jamaica — we also wanted to bring them some amount of destination knowledge in a fun way. 

Rather than just a PowerPoint or have someone at a mic speaking, we also wanted to involve a bit of trivia and a bit of fun in the experience as well. We found that Learngistics was able to deliver that based on things they had done for other clients.

We’ve worked with them before with our travel partners, where they provide training and skills development for things like desktop publishing and writing proposals. We know that they have that kind of skillset available to them, so we’ve engaged with them in our total destination promotion and knowledge in part to the agents before.

What is the team composition?

We work with about three people from their end.

How did you come to work with Learngistics?

We had done work with another company in the past and Learngistics was part of that company.

How much have you invested in them?

In total, I think we’ve spent over $10,000 CAD (approximately $8,000 USD).

What is the status of this engagement?

We had our first engagement with Learngistics in April 2020, and we’re still working together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We are satisfied with the work they have done and the projects we have done with them. They would be a preferred partner for us to select if we need support engagement with our clients.

Part of what they do in our projects with them is provide trainers for different activations and deliverables that we have depending on what topic we want to cover and what skillset we want to impart to our constituency. For example, the last time we worked with them, we had Johnny the Trivia Master, and our clientele asked who he was and said that he was the best trivia master they have ever had. He is someone that was sourced by Learngistics. We told them what we were looking for, what the deliverables were, as well as our expectations. Based on the profile of our clientele, they were able to find someone who met the specifications, and the outcome was satisfactory for all concerned.

How did Learngistics perform from a project management standpoint?

One of the things that’s very important to us when we run these projects, is to make sure that our stakeholders and partners understand the deliverables, and what we want to achieve at the end of the project. We found that they were very attentive and very much involved. For example, at our last trivia evening, they were very involved in the content — they told us what they needed, we told them what we needed, and we had a great collaboration with them on the content. They ran everything by us, so we weren’t surprised by anything, and we were kept abreast of what the project deliverables would be.

We use their services on an occasional basis. It’s based on what our circumstances are and what activities we have in the marketplace at different points in time. We don’t have a roster of project items to go through per se, but whenever we need to engage our primary clients, Learngistics is one of the companies we look at to help us.

We primarily communicate through email and occasionally when we need to have some clarification, we call them on the phone — they are very responsive.

What did you find most impressive about them?

One thing that I found to be very interesting is how much Louis (Founder & Learning Advisor) is involved in the client’s life. Sometimes you deal with a company, and you are usually dealing with an administrative person or an operations person — we found that Louis is very involved in the project as well. We knew that our project had the top attention of the principals there, so that was very useful, and we found it to be an advantage.

Are there any areas they could improve?

From our perspective, we were happy with the engagement, so we can’t identify what we thought was a deficiency. Before coming across Learngistics, we didn’t know very much about them, but now we do. Maybe they need to get their name out there so that more people will be aware of their services.

Do you have any advice for potential customers?

Know what your deliverables are from the beginning and communicate that clearly and effectively — we found that it to be very productive and very useful for us. Sometimes when we work with third parties, they are accustomed to doing things their way, and they know what they want to do, but it doesn’t always meet the expectations of the client.

Be very transparent and very thorough at the project conception, and make sure that you articulate clearly what it is you want out of the engagement, so that the proper tools may be applied to the project and the appropriate outcomes are received.

BACKGROUND

Please describe your company and position.

I am the President of Asbury Research

Describe what your company does in a single sentence.

we are a Registered Investment Advisor

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Learngistics to accomplish?

• Organize and emcee monthly client meetings on Zoom

SOLUTION

How did you find Learngistics?

Online Search

Why did you select Learngistics over others?

High ratings

How many teammates from Learngistics were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

we provide a monthly education webinar to our investment research subscribers

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

higher customer satisfaction and retention

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Audrey has exceeded all expectations for our company.

What was your primary form of communication with Learngistics?

Virtual Meeting

What did you find most impressive or unique about this company?

Audrey's professionalism, skills, and interest in our goals.

Are there any areas for improvement or something Learngistics could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Chief Technologist and VP of Operations of The IT Media Group

Describe what your company does in a single sentence.

Senior technology executive marketing, PR, and content creation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Learngistics to accomplish?

• Provide virtual producer services during a live Zoom Event
• Create a professional event for hundreds of IT executives
• Alleviate stress and effort from our local team

SOLUTION

How did you find Learngistics?

Personal interaction

Why did you select Learngistics over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Learngistics were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Provide end to end virtual producer services before, during, and after for a Zoom Event, including Production Studio scene development. 
• Attend planning, briefing, and dry run sessions. 
• Configure Zoom Events, create daily reports, manage the event itself, and provide recordings and reports afterwards.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Total event attendees
• feedback from attendees
• post-produced video quality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

On time, responsive, flexible, and professional.

What was your primary form of communication with Learngistics?

Virtual Meeting

What did you find most impressive or unique about this company?

Their professionalism, responsiveness, and flexibility were impressive.

Are there any areas for improvement or something Learngistics could have done differently?

No.