Langate Software

BACKGROUND

Please describe your company and your position there.

I act as a liaison between users and developers for a Nursing Home revenue cycle management company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Langate Software, and what were your goals?

We wanted to migrate our legacy desktop system to a modern, flexible web based application

SOLUTION

How did you select this vendor and what were the deciding factors?

We as a company have a long standing relationship with Langate and have always been very happy with the work they have done for us

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They upgraded their existing application to meet our company specific needs. Work was completed in three week cycles with demos with end users.

How many people from the vendor's team worked with you, and what were their positions?

Primarily two individuals, a project manager and a business analyst

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team was very receptive to our feedback and worked closely with us and our users to get every detail perfect

Describe their project management style, including communication tools and timeliness.

We communicated twice weekly via standing Teams meetings

What did you find most impressive or unique about this company?

They have capable employees who listen to us and understand our vision for the app.

Are there any areas for improvement or something they could have done differently?

nothing comes to mind

BACKGROUND

Please describe your company and position.

I am the CBDO of a SaaS company

Describe what your company does in a single sentence.

Our service is an API-powered solution for automated emails designed to make communication with subscribers effortlessly smooth and lightning-fast.  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Langate Software to accomplish?

• To integrate API solutions into our email system, ensuring faster and more reliable transactional email delivery, reducing manual intervention.
• To scale and optimize automated email campaigns, ensuring the system can handle large volumes of bulk marketing campaigns while maintaining high performance and accuracy.

SOLUTION

How did you find Langate Software?

• Online Search
• Referral

Why did you select Langate Software over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Langate Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Integration of Email API

Implemented API into our existing platform to automate email communications, ensuring fast and reliable delivery of transactional emails such as confirmations, password resets, and notifications.

• Customization

Tailored the API to specific business needs, optimizing it to handle high-volume transactional and marketing emails. Custom workflows will be created to automate common communication tasks and eliminate manual intervention.

• Scalable Architecture Setup

Developed a robust system to efficiently handle bulk marketing campaigns and ensured optimal deliverability rates.

• Campaign Automation

Automated email campaign workflows, enabling personalized email campaigns triggered by user behavior or other factors. Provided reporting tools for performance tracking.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved Email Delivery Speed
• Higher Campaign Engagement
• Enhanced Scalability and Efficiency
• User Satisfaction and Platform Adoption

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Langate Software demonstrated great project management by delivering all milestones on time, often ahead of schedule, while maintaining clear communication through regular updates. They were highly responsive to our needs, taking the time to understand our requirements and making adjustments promptly based on our feedback.

What was your primary form of communication with Langate Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their focus on speed, proactive support, and understanding of our specific requirements set them apart, ensuring that the final product not only met but exceeded our expectations.

Are there any areas for improvement or something Langate Software could have done differently?

Langate Software met all our expectations and delivered a high-quality solution. Their responsiveness and expertise made the entire experience positive and effective.

BACKGROUND

Please describe your company and position.

I am the Director of Application Development of a healthcare company 

Describe what your company does in a single sentence.

We provide Financial Services for skilled nursing facilities.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Langate Software to accomplish?

• Provide web based solution to help nursing facilities to manage their finances and operations
• Solution should be scalable and cloud based
• Solution should contain a reporting module

SOLUTION

How did you find Langate Software?

Referral

Why did you select Langate Software over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Langate Software were assigned to this project?

20

Describe the scope of work in detail. Please include a summary of key deliverables.

Thanks to the custom cloud based web solution developed with by Langate, we’ve managed to automate routine processes, improve the quality of services provided and ensure strong data protection. Those improvements helped us to grow our business by acquiring new clients.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have worked with Langate for over 10 years now, and during our cooperation, they significantly contributed to our success. Langate built numerous cloud and on-prem custom modules for our system and serves as a technical partner who constantly improves functionality. They also helped us to migrate some services from on-prem to cloud to increase system load and scalability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We’ve used the (Agile / Waterfall / Kanban) methodology which perfectly suited our needs. Langate’s project managers always kept us updated about the progress, collected feedback, and quickly addressed any problems. Transparent communication is one of the reasons why our cooperation with Langate turned out to be so successful. 

What was your primary form of communication with Langate Software?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We’ve never seen an outsourcing vendor that cares so much about a client's project, as Langate does. In order to ensure the successful outcome of our business endeavor, they profoundly analyzed our project, challenges, and goals and offered the best solution. 

Are there any areas for improvement or something Langate Software could have done differently?

We are considering Langate LLC as our strategic partner and hope for a long lasting cooperation. 

BACKGROUND

Please describe your company and position.

I am the COO of Marks JCH of Bensonhurst

Describe what your company does in a single sentence.

Marks JCH is a nonprofit organization and a center of community life in Brooklyn. Rooted in Jewish values, we affect residents at every life stage by providing critical services that lift people out of poverty and innovative programs that educate and inspire.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Langate Software to accomplish?

• JCHB needed to create a unified solution to support their day-to-day operations, internal users, and external clients
• Move to online access to the data system, to create timely and universal access to the information
• Create web access for clients to register for programs

SOLUTION

How did you find Langate Software?

• Online Search
• Referral
• Clutch Site
• Other

Why did you select Langate Software over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned
• Other

How many teammates from Langate Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Langate was tasked to research and present options for the CRM / agency-wide database/webapp; implement the chosen product; and migrate archived and active data. We needed the database to accommodate all of our departments and their varied work scopes with different deliverables and KPIs. 

The project included staff and a client UI, payment integration for clients' file/document storage & organization, course management, client/membership management, case management with notes, notification & referral system, Fundraising & Engagement, all while having unified variables to run dynamic and comprehensive reports and analytics on that data for our finance and admin teams. 

The needs of our community and the services we provide are ever-growing and the database we use will have to grow with us so scalability was another major requirement of the project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Langate helped us dissect the project into department-driven modules, with each module divided into three stages: Data Entry, Data Management & Reporting, and Testing. We measured success by accomplishing each of the set-out goals, as well as managing the project on time and on budget. 

1. Data Entry: Each Department had its own module in which Langate helped customize with specific views, fields and captured client data. 
2. Data Management & Reporting: Each Department Head would provide reports and analytics they require for day-to-day function to be recreated using the fields provided in the Data Entry stage and added if they do not exist. 
3. Testing and Scaling: As each respective department actually uses their respective module and we see they way the modules interact, we will deploy changes to our workflow as well as the database so that the database enhances our staff efficiency.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Langate was easy to reach, and communication was clear and quick. Timezone differences were not an issue at any point; the team spent time getting to know us, our business processes and operations; and even visiting us in person so the product could match the culture and needs of the agency. The project was delivered on time (and a few pieces ahead of schedule), and on budget with clear communication in advance on any items out of scope.

What was your primary form of communication with Langate Software?

Virtual Meeting

What did you find most impressive or unique about this company?

Langate Software's team proved a proficient understanding of their tools and our agency’s needs; they worked on our timeline and the ball was always in our court.

Are there any areas for improvement or something Langate Software could have done differently?

n/a

BACKGROUND

Please describe your company and position.

I am the Product Manager of Datuum

Describe what your company does in a single sentence.

Datuum is an AI-powered no-code tool that brings and transforms data from various sources into one place, saving up to 80% of resources on projects.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Langate Software to accomplish?

• Develop a solution that streamlines the process of seamlessly ingesting data from third-party sources into our platform.
• Design and implement custom algorithms and functionalities to extract relevant data from complex and diverse sources.
• Develop a tailored data migration solution that facilitates the seamless transfer of data from one system (System A) to another (System B), optimizing the process to minimize downtime and potential data discrepancies.

SOLUTION

How did you find Langate Software?

• Online Search
• Clutch Site

Why did you select Langate Software over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from Langate Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Collaboration with Langate aimed to enhance the capabilities of our AI platform by addressing key challenges such as data ingestion, extraction, migration, client onboarding, and data management. The custom software development focused on creating a tailored solution that aligns with our objectives of simplifying data operations. 
Key Deliverables: 

• Connectors for seamless 3rd party data ingestion. 
• Custom algorithms for efficient data extraction from complex sources. 
• Specialized tool for smooth data migration between systems. 
• User-friendly interfaces and automation scripts for accelerated client onboarding. 
• Automated master record generator and robust data deduplication/consolidation algorithms.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Integrations: made integrations with 5 EHR systems to provide connectors out of the box 
• UI\UX: Improved and implemented new interface and got a positive feedback from the end users 
• Data recognition: Improved accuracy of data recognition while the initial data extraction process

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Langate demonstrated exemplary project management throughout our collaboration. Their commitment to delivering items on time was impressive, and their responsiveness to our needs was exceptional. Proactive communication and efficient problem-solving greatly contributed to the success of our project.

What was your primary form of communication with Langate Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Dedication to work and commitment to result. The project was planned with all the details, communication was transparent, and all the issues were solved in the shortest time with great results. We felt like they not an outsourced team but rather well trusted partners we worked with many years in the row

Are there any areas for improvement or something Langate Software could have done differently?

We haven’t observed any areas for improvement on our project

BACKGROUND

Introduce your business and what you do there.

I’m one of the founders and the global COO of Verified Clinical Trials. We’re a global research subject database for clinical trials. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Langate Software?

A different software development provider created our system in 2010–2011, but it crashed — they weren’t quality developers. As a result, we engaged Langate. 

SOLUTION

What was the scope of their involvement?

Langate fixed our system. Since then, they’ve been our software developers. For context, their business split and became two different companies. One does all our hosting needs, while Langate does our software development tasks. 

What is the team composition?

We work with 4–5 of their developers. We’re in contact with their CEO; we meet 3–4 times a year. Apart from that, we meet with a lead engineer and software developer weekly, and he communicates with his team about our needs. In other words, he’s our main point of contact. 

How did you come to work with Langate Software?

Somebody recommended Langate to me. 

How much have you invested with them?

We’ve spent well over $1 million. 

What is the status of this engagement?

We started working together in January 2012, and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We measure success through the external audits of our company and the usage of our systems. If Langate isn’t doing good software development, then we’d be in big trouble because our system wouldn’t work to protect clinical trials.

In other words, the quality of their work is measured by the system being approved and meeting industry standards. So far, we don’t have any issues, and our system doesn’t crash or go down. 

How did Langate Software perform from a project management standpoint?

They meet deadlines and stay on budget. To communicate, we use Teams and meet every week. 

What did you find most impressive about them?

We’re happy with their services. If we have an issue or question, people get back to us immediately. I can bring the issue directly to their CEO, who will address it. That’s the kind of relationship Langate has with their clients — they’re proactive in solving issues. 

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

Work closely with Langate to ensure has the support they need to address your software development needs. It’s taken us years to realize how much effort is needed to explain to engineers what our system does. Now that they understand that, everyone’s job is easier as we release new services or features. 

In other words, you must put in the work as a client. On top of that, you get what you pay for, so don’t be penny-smart and dollar-foolish with your software. 

BACKGROUND

Please describe your company and your position there.

Approved Admissions is a SaaS platform that tracks changes in Medicare, Medicaid, and HMO insurance coverage. We help healthcare organizations avoid billing errors by providing relevant information about patients' eligibility and coverage changes.

As a business development manager, I am responsible for bringing new business into the organization, managing customer relationships, and identifying potential competitive advantages.

We realized that we needed the right partner and the right team to succeed from the very beginning. We found both in Langate. Their in-depth industry knowledge and expert personnel supported us in achieving a 200% year-over-year growth and growing our market share 10x in 3 years.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Langate Corp?

Approved Admissions hired Langate to supplement its existing in-house development team with external developers, QAs and DBAs. Later, we also added other resources on Langate's side – billing and product support specialists, BAs, and a technical writer.

What were your goals for this project?

Initially, our goal was to reduce our technical debt and improve QA processes. But once we started to work with Langate, we quickly realized that we found the right partner that cared for the overall success of our product. They approached our engagement strategically, recommending, and implementing new approaches that allowed us to leapfrog the competition.

SOLUTION

How did you select Langate Corp?

We required that a vendor we chose must have domain expertise in Healthcare, specifically in the Long Term Care (LTC). Langate was referred to us by others in the industry.

Based on their extensive experience in the LTC field, a track record of creating Healthcare-focused SaaS solutions, and demonstrated ability to execute on time and on-budget, we started a pilot engagement by hiring a single developer and QA to add to our existing team.

Describe the project in detail.

When we started working with Langate, our product was a one-year-old .NET-based proof-of-concept that started showing its limitations due to the product's success. We knew that we needed to rebuild it from the ground-up, but could not accomplish this with an existing in-house team due to the constant load.

Langate allowed us to significantly scale up the team while reducing our per-person costs and focusing on business objectives. With their help, our platform went through several iterations, from .NET MVC to .NET Core and from on-premise to Azure. It now processes over 1 million transactions per month and supports hundreds of healthcare organizations daily in their decision-making.

What was the team composition?

We started by adding one developer and one QA from Langate to our development team. Within a month, based on the team's feedback, level of knowledge, and execution speed by Langate's team member, we decided to expand our engagement to 3 developers and one QA.

Since that time, our engagement with Langate grew to a team of 12 people – a mix of developers, QAs, PMs, DBAs, BAs, and product support personnel. Having teams in different time zones allowed us to maintain a 14hr daily development and QA cycle with Langate and Approved Admissions teams developing in overlapping shifts.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

While working with us, Langate's team helped us find new opportunities to expand and enhance our platform. Based on their expertise in the LTC field, they've made recommendations that allowed us to expand our scope of services, gain additional market share, and reduce delivery costs, all at the same time.

One of these recommendations resulted in us building a microservice-based platform called Approved Admissions Bridge that enabled easy data transport between various disjoined source platforms.

Direct connections are established to the Internet-connected data sources through EDI/APIs or data scrubbing, and remote data collectors are installed for sources where direct connectivity is not available.

Langate helped us to:

• Grow from a dozen customers to over 700 healthcare organizations that use our platform today
• Grow transaction volume from a few thousand daily to over 1 million a month
• Expand service area to support all 50 states
• Reduce the per-transaction cost 3x!

How effective was the workflow between your team and theirs?

Our development team follows the Scrum process. This allowed Langate's team members to join our team seamlessly, and the only issue was finding a convenient time for everyone to participate in daily standups. We never experienced issues communicating with Langate's team. They are always proactive in bringing up and attempting to resolve any impediments they encounter.

What did you find most impressive about this company?

Three things:

1. Expertise and deep understanding of our industry.
2. Consultative approach. They look past tactical tasks and offer strategic solutions in many cases.
3. Quality of execution. Their personnel is outstanding. We could not be happier with the quality of the team members they provided for us and their work results.

Are there any areas for improvement?

None that we could think of now.

BACKGROUND

Please describe your company and your position there.

Bunddler is an e-Commerce platform that helps people shop online in foreign countries as easily, seamlessly, and inexpensively as if they did it within their own country.

This solution relies on a network of “shopping assistants” – small businesses and entrepreneurs in foreign countries that take care of order processing, payments, delivery, customer support, and other related tasks to deliver the goods to the customer.

Our platform provides the tools needed to manage this process -  starting from online order processing, payments and order tracking, to customer feedback, custom content authoring, marketing, and advertising.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Langate Corp, and what were your goals?

We started this project almost 10 years ago. It was a startup, so our initial goal was to do the proof of concept.

We hired Langate to build an MVP of our SaaS platform. It then turned into a long-term project - a highly scalable and efficient web-based marketplace in use by users from over 15 countries.

The goal of the project was, as with almost any startup, is to introduce a new efficient process to the market, specifically a SaaS platform for shopping assistants. The solution had to meet all the standards for a modern marketplace – high load, scalability, stability, user-friendly design.

SOLUTION

How did you select Langate Corp and what were the deciding factors?

We considered several contractors and consulting firms. Langate was referred to us. After the initial conversation, they quickly understood the scope of our project and proposed to re-prioritize tasks in such a way as to allow us to onboard our first customers sooner.

The overall confidence and understanding of our business model, as well as some prior experience in the custom e-Commerce development, turned us into their customer.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Langate provided us with a team of developers, QAs, and PM who built the core functionality for us – a SaaS platform with invoice and purchase order management, customer portal, integration with payment solutions, and many other related features.

The technology that was chosen when we started the project was the ASP.NET WebForms with SQL server backend. The current version is based on the ASP.NET MVC, with some portions being rewritten in Angular for frontend with ASP.NET Core API on the backend. 

The other task which deserves separate endorsement is the development of two chatbots for Viber and Telegram messengers. Although most startups think the mobile application is a priority #1, chatbots resulted in a great success for us.

They helped us significantly increase our customer’s engagement because there is no need to install additional applications if they are already using a messenger app, and the instant nature of the response the chatbot provided.

  Even now, almost ten years after we started our partnership with Langate, we continue to use their team for improvements to the platform, updates to the code and modules.

How many people from the vendor's team worked with you, and what were their positions?

The team composition changed many times during our collaboration; the maximum team size was five developers, 2 QAs, and a project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As it was a startup, obviously, our business wouldn’t exist without Langate. Many startups fail just because they made a mistake choosing the wrong vendor. We are happy we built a successful business with Langate’s help.

Now Bunddler is a marketplace with over 1M monthly visitors and a highly efficient SaaS platform.

Describe their project management style, including communication tools and timelines.

They were always attentive and responsive. We used SCRUM initially and switched to Kanban later after the main development phase was finished.

What did you find most impressive or unique about this company?

We were impressed by how quickly they delivered the first MVP. Also, we need to mention the quality of work went beyond our expectations. Especially the performance.

We currently have about 500k registered users with millions of visits monthly. We did compare our workloads with some other projects, and due to code efficiency, we saved significantly on hosting over the past years.

Are there any areas for improvement?

They’re an excellent partner, and I do not really know what can be improved. If you’re planning direct communications with developers over the phone or video conference, you’ll need to be aware of the time difference with Europe since some of their developers are located there.

But it’s never been a problem for us, and we actually preferred to start our days with a daily standup for the entire team.

BACKGROUND

Please describe your company and position.

I am the CTO of 24 Exchange Bermuda Limited

Describe what your company does in a single sentence.

24X Bermuda is a financial broker 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Langate Software to accomplish?

• Boost developer resources

SOLUTION

How did you find Langate Software?

Referral

Why did you select Langate Software over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Langate Software were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Initial staffing to work on the ongoing software products used internally and by clients.
• Quality Assurance and test automation.
• Multiple web application development and maintenance

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Workload distribution streamlined.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything has been delivered on time. Careful attention to the details

What was your primary form of communication with Langate Software?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Langate Software has fully engaged developers, initiative, stimulated for more responsibility and finding effective solutions

Are there any areas for improvement or something Langate Software could have done differently?

Not really, high-quality stuff, good english