Kwayse

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Snaxatac, a coffee shop.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kwayse?

I wanted to increase our brand awareness and revenue by selling our products online.

SOLUTION

What was the scope of their involvement?

They designed and developed a website from scratch that allows customers to place orders on our site. I gave them a brief description of how I wanted the site to look and they helped me with branding.  They helped us choose what color to use based on what they mean. I had ideas for what I wanted for functionalities but they did most of it themselves.

What is the team composition?

I was only in contact with one person.

How did you come to work with Kwayse?

I’d seen some of their work before and really liked it. I don’t remember how I came across it, but remember that the imagery was great. The sizes and colors of everything were fantastic. They have an eye for detail.

How much have you invested with them?

We’ve spent about £25,000 (approximately $35,000 USD).

What is the status of this engagement?

We started working together in June 2018 and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

If it wasn’t for them, I think we would have closed down before the pandemic. They’ve created a great online presence and our business grew by 50%. Once the pandemic hit, we saw a 75% increase in sales.

How did Kwayse perform from a project management standpoint?

We communicate via WhatsApp and email. They also meet their deadlines. If there’s going to delay, they let me know. I never have to chase them to find out what’s happening. They were very enthusiastic about getting things done.

What did you find most impressive about them?

They pay attention to detail and communicate well.

Are there any areas they could improve?

I’d like them to take more initiative. They like to ask for every detail before they do something. I’d like them to go ahead and show me something. Maybe it doesn’t work that way in the industry because everything has to be confirmed.

Do you have any advice for potential customers?

Have regular communication. Keep the communication consistent so that the momentum stays there.

BACKGROUND

Introduce your business and what you do there.

We are based in South Yorkshire. We do a lot of commercial and after builders cleaning and COVID-19 decontamination in the region.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kwayse?

We hired Kwayse to design our website and handle our SEO.

SOLUTION

What was the scope of their involvement?

We started off with the most basic package of their service wherein Kwayse rebranded the whole company and applied it to the website development and design. We started to see the results from that very quickly so we upgraded to their silver plan, which has been very promising and beneficial.

We decided to incorporate some admin tasks because the work ethic of the team was good. They have completely transformed our look and branding, as well as the organization of folders, emails, proposals, and invoices.

Once we started with the admin work, it then made sense to start an SEO plan. On a monthly basis, they keep our website optimized using Google, web pages, and pop-ups. They also provide us with monthly reports on how many clicks we receive on each of our pages or from a visitor. Currently, we’re about to introduce e-commerce into the website.

What is the team composition?

I’ve worked with 3 people from the Kwayse team: the director, the blog writer, and another person who manages all of our admin work and composing pre-qualifying questionnaires, among other things. 

How did you come to work with Kwayse?

A friend recommended them to develop our website. We found Kwayse to be very adaptable and useful, so from the start, they’ve been a workable team for us.

How much have you invested with them?

All in all, we’ve invested roughly $25,000.

What is the status of this engagement?

We began working with them in April 2019. We’re going into our second year of SEO and third year of website development.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I can honestly say that there’s a lot that Kwayse has done for the business. They have brought us an excess of $100,000 when we have spent much less with them. They have also landed us major contracts with some well-known clients in the UK based on the marketing and SEO that they’ve done for the website.

Even within the first three months on a basic package, they brought in a contract for under $50,0000, so that in itself paid for their work, three times over. We’re very pleased because they’ve turned over a lot of money for our business over the years. 

How did Kwayse perform from a project management standpoint?

All deadlines are being met. They manage and exceed our expectations, telling us to expect less even though the returns are higher than what they projected. They’ve gone above and beyond and I’m sure the team has grown since we started our initial work with them. 

What did you find most impressive about them?

Their organization and level of work ethic are impressive. They’ve made everything look a lot more professional than it originally was.

Are there any areas they could improve?

I’ve got no problems with them whatsoever at the present time but they could get bigger. If they have a bigger team, they would be able to do more work. 

Do you have any advice for potential customers?

You should take Kwayse by their word; they’re competent and know what they’re doing. You’re in good hands and can entrust your business with them.