Koderly

BACKGROUND

Please describe your company and position.

I am the Operations Director of HLTH Group

Describe what your company does in a single sentence.

Compliance, governance and HR support for all providers regulated by the CQC and Ofsted.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Koderly to accomplish?

• Security Fixes/Updates to Poorly Built Platform
• Improvements to Existing Functions on Poorly Built Platform
• Additional Features and Functionality on Platform

SOLUTION

How did you find Koderly?

Referral

Why did you select Koderly over others?

• Great culture fit
• First presentation on scope of work was excellent

How many teammates from Koderly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Koderly have made significant improvements to both the security and functionality of our CQC Compliance platform. In addition to this, they have scoped and built new areas and functionality within the software and have worked extremelly hard to understand the strict regulatory framework that the software needs to be built around. 

I have been blown away with their dedication to understanding our world and the CQC framework. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Improved security
• Improved front end design
• Improved functionality
• Additional areas and functions 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Koderly is extremely efficient in their project management. Project managment by Elsie has been fantastic throughout. We are kept up to date with regular sprint planning and sprint review meetings, and additional back log refinement sessions in between to break down chunkier pieces of development. Naturally along the way, there have been urgent pieces of development that have been unexpected and Koderly have always been flexible in adapting their work to ensure these are met. 

What was your primary form of communication with Koderly?

Virtual Meeting

What did you find most impressive or unique about this company?

The people - yes they are fantastic at the work they do, but more improtantly to us, they are great people who have helped, laughed and understood problems with us throughout. 

Are there any areas for improvement or something Koderly could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Head of IT of Great Rail Journeys

Describe what your company does in a single sentence.

Great Rail Journeys is a tour operator offering escoreted and independent rail and cruise journeys worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Koderly to accomplish?

• Remote Database Administration

SOLUTION

How did you find Koderly?

Existing Supplier

Why did you select Koderly over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Koderly were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Koderly provides Remote Database Administration (RDBA) services to Great Rail Journeys, supporting a range of SQL Server instances across multiple locations. The service includes real-time monitoring, daily health checks, scheduled maintenance, and performance tuning. Regular tasks such as backup verification, index optimization, and capacity planning are performed to ensure system stability and efficiency. Koderly also offers consultancy services for more complex needs like configuration changes, patching, and out-of-hours support, which are available on request.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Since the introduction of the Remote Database Administration services, the project has delivered strong and consistent results, with noticeable improvements in system reliability, performance, and operational efficiency. The proactive monitoring, structured maintenance routines, and responsive support framework have contributed to smoother day-to-day operations and reduced disruption. Overall, the collaboration has fostered greater confidence in the stability and resilience of the database environment, reflecting the success of the service implementation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Koderly’s project management throughout the engagement was smooth, reliable, and refreshingly straightforward. They delivered everything on time, without the need for chasing or reminders, and their communication was clear and consistent from start to finish.

What was your primary form of communication with Koderly?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about Koderly was their genuine sense of ownership and attention to detail. They didn’t just deliver a service and they've become a trusted extension of our team

Are there any areas for improvement or something Koderly could have done differently?

Koderly could enhance their service is by providing access to more modern, user-friendly monitoring dashboards. While their behind-the-scenes work is clearly effective, having a real-time visual interface would allow us to better understand the impact of their efforts

BACKGROUND

Please describe your company and position.

I am the Managing Director of Wilson & Roe

Describe what your company does in a single sentence.

High Court Enforcement and Property Services, which includes the recovery of debt and property.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Koderly to accomplish?

• The client requires on-going development and support of its bespoke systems.

SOLUTION

How did you find Koderly?

Networking Event

Why did you select Koderly over others?

• Close to my geographic location
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Koderly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Koderly are developing our internal and bespoke system to increase its functionality and capacity. There are a number of key elements of our work that our system cannot currently accommodate, which is resulting with us doing a lot of the work manually or through old systems. To overcome this challenge, we have worked on mapping out how our business operates and looking at how those processes can be integrated. 
In doing this, other areas have been identified where improvements can be made to speed up our system, delivering further wins for our company. Once the above has been completed, the task then is to do a full review of our system and see how it can be enhanced to offer our employees a system that better assists them with their work, rather than hinders or frustrates them.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The measurable outcomes are the releases that will be integrated into our system over an extended period and eventually the completion (or near completion, as development never ends) of the backlog of tasks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

One of the great strengths of Koderly, which we are finding, is their project management. They understand that IT is an essential part of a business and that the company needs to be a part of the development process, so that other areas of the company can progress in tandem. With us Koderly run on a sprint cycle which updates us on their progress and also provides us with deliverable on a regular basis.

What was your primary form of communication with Koderly?

Virtual Meeting

What did you find most impressive or unique about this company?

The personable approach and exceptional organisation of their work. They are also very clear with their approach and what they are doing, combined with great knowledge and skill which results in a strong combination

Are there any areas for improvement or something Koderly could have done differently?

Not that we have found to date.

BACKGROUND

Please describe your company and position.

I am the Process Development Director of UP Global Sourcing UK Ltd.

Describe what your company does in a single sentence.

Ultimate Products has been bringing branded kitchen and laundry products to the market since 1997. We design, develop and distribute innovative products across our key brands, including household names Salter and Beldray.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Koderly to accomplish?

• General advice and expertise regarding software solutions
• Review of SQL server (SSMS)

SOLUTION

How did you find Koderly?

Referral

Why did you select Koderly over others?

Close to my geographic location, Great culture fit, Referred to me, Company values aligned

What was your primary form of communication with Koderly?

In-Person Meeting

Describe the scope of work in detail. Please include a summary of key deliverables.

We have engaged with Koderly a number of times and relied on their expertise with regards to how our internal development team should best approach a specific technical build/challenge. We have also tasked Koderly with reviewing our SSMS usage to make recommendations on how we can improve the speed and performance of SQL in our business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• New system design was built successfully and "right first time"
• Opportunities to improve best practice identified on SSMS
• Measurable improvements on SSMS when recommendations were actioned

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Koderly did an outstanding job with project management. Their projects were delivered on time and they were very responsive to our needs. Their attention to detail and communication were unparalleled, which allowed them to ensure that the projects ran smoothly and were completed according to schedule. I would highly recommend Koderly for project management services

What did you find most impressive or unique about this company?

Expert subject knowledge demonstrated by Koderly on all topics we have discussed with them to date. Fantastic Senior Management Team, very responsive and adaptable to the specific needs/requirements of our business and they are always willing to help or support us as/when required

Are there any areas for improvement or something Koderly could have done differently?

There was nothing they needed to improve on.

BACKGROUND

Introduce your business and what you do there.

I’m the head of IT for Lincs & Notts Air Ambulance Charity. We provide rapid, life-saving emergency medical care across Lincolnshire and Nottinghamshire, delivering advanced treatment at the scene of serious incidents. We’re funded entirely by charitable donations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Koderly?

We initially engaged Koderly to support our migration to the cloud, with the objective of creating a more scalable, resilient, and future-proof infrastructure for our charity. Following the success of that project, the engagement evolved into ongoing support for our database platform.Our key objectives were to ensure our database was secure, stable, and high-performing, as these systems underpin our fundraising operations. We needed proactive database administration, performance optimization, and expert guidance to maximize the value of our existing technology investment.By partnering with Koderly, our goal was to improve reliability, responsiveness, and user experience across our fundraising systems, reduce operational risk, and allow our team to focus on supporting the wider mission of delivering life-saving critical care with confidence.

SOLUTION

What was the scope of their involvement?

Koderly was brought in to support Lincs & Notts Air Ambulance Charity with strengthening and maintaining the systems that underpin our fundraising and day-to-day operations.The initial focus of their work was helping us move our systems into the cloud, giving the charity a more reliable and flexible setup that could grow with our needs. Once this work was completed, the relationship developed into an ongoing partnership.Koderly now provides continued support for the databases behind our CRM system, ensuring everything runs smoothly and reliably. Their work helps keep our data secure, our systems responsive, and our users able to work efficiently.Key areas of support include:Koderly works closely with our IT team and external software suppliers, acting as a trusted partner to ensure our systems continue to support the charity’s fundraising activities and, ultimately, our life-saving mission.At the start of the engagement, Koderly supported and guided our move to a cloud-based setup, working alongside our internal team and other external partners to ensure the transition was smooth, secure, and well-planned. Their responsibility focused on ensuring our systems would operate reliably in the new environment.Following this, Koderly became responsible for setting up, maintaining, and supporting the databases that sit behind our CRM and fundraising systems. This includes making sure everything is configured correctly and continues to operate as expected.Ongoing responsibilities and deliverables include:

How did you come to work with Koderly?

They were referred to me.

What is the status of this engagement?

We worked with them from July–October 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since working with Koderly, our core fundraising systems have become more stable, responsive, and reliable. We’ve experienced fewer issues, faster performance for users, and improved confidence in the security and resilience of our data. These improvements have led to higher user satisfaction and allowed our team to focus on supporting the charity’s mission rather than managing system problems.At the time of the engagement, we didn’t track formal metrics such as exact downtime percentages or response-time benchmarks. However, we observed clear, measurable improvements in practice, including fewer unplanned outages, faster issue resolution, and noticeably improved system responsiveness for users.System issues that previously affected users are now far less frequent, and many are identified and resolved proactively. Feedback from staff using the CRM has been consistently more positive, reflecting improved reliability and day-to-day performance. These outcomes have given us greater confidence in our systems and reduced the operational overhead on our internal IT team.Before Koderly’s involvement, many processes within the system were slow and inefficient, placing a significant burden on staff time and causing frustration. These processes were also high risk, with frequent failures that often had knock-on effects on other connected systems.Since Koderly took over support, processes have become more reliable and consistent, reducing the risk of failure and minimizing negative impacts on staff productivity and wider systems.While we don’t have formal time-tracking metrics, we estimate that staff involved in fundraising and system-dependent processes are saving several hours per day as a direct result of the improvements.Previously, slow-running, unreliable processes required frequent retries, manual workarounds, and support intervention. Since Koderly’s involvement, these processes run more smoothly and predictably, significantly reducing delays and interruptions. This has improved overall productivity, lowered frustration among staff, and allowed teams to spend more time on value-adding activities rather than resolving system issues.

How did Koderly perform from a project management standpoint?

Koderly supported our project management in a structured and effective manner throughout the engagement. They maintained clear and consistent communication, provided well-defined planning, and set realistic timelines, ensuring work was delivered in an organized and controlled way.All agreed deliverables were completed on schedule, and ongoing activities were managed efficiently, with issues being addressed promptly and appropriately.

What did you find most impressive about them?

What stood out most about working with Koderly was their proactive approach and deep understanding of our operational needs as a charity. They took the time to understand how our systems support fundraising and mission-critical activities, rather than treating the work as purely technical.

Are there any areas they could improve?

There were no significant issues during the project or during our ongoing support, and overall our partnership has been very positive.

BACKGROUND

Please describe your company and position.

I am the Group Managing Director of G Plants

Describe what your company does in a single sentence.

Design, produce and sell to retail and online, growing products that include bulbs and seeds.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Koderly to accomplish?

• The client initially contacted Koderly as they have several internally developed, business-critical systems, and were looking for a software company to provide some independent advice and identify risks. Following this, the client required support and maintenance of their software systems.

SOLUTION

How did you find Koderly?

Referral

Why did you select Koderly over others?

Referred to me

How many teammates from Koderly were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The business had a 'key person risk’ - in the form of a sole IT Consultant. We have 3 items of bespoke software development, that were critical to business process, used code that was unavailable and not understood by other team members, the work was undocumented, never shared, or published. A key component would effectively be lost as a direct consequence of the absence said specific IT consultant. Which was identified as a risk to the business. Koderly helped us to:

• log the source code centrally and gave the business access to it
• stabilised the platform and the code being used
• understood our business processes to effectively implement change
• project manged changes using a sprint planning model
• stabilised, changed and gave the team confidence in the warehouse manager software in time for the annual stock take

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The client has the confidence in knowing that their critical systems are fully supported and has better knowledge of their own systems. Koderly ensures that both functional enhancements and bug fixes are prioritised and progressed in accordance with business priorities.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Prior to hand over from the incumbent consultant, Koderly were tenacious and drove several aspects of the project to achieve deadlines set by the business.  

Koderly set regular meetings, and we had a hard deadline for the business-critical stock take project which was achieved. 

For the ongoing support, we have a 4 weekly sprint meeting where we prioritise tasks, and review progress. 

It works well. 

What was your primary form of communication with Koderly?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They took the time to visit site and walk through our processes; to better assist they invested time in understanding our business. Kodelry made IT and code and back-end development seem like less of a dark art. Koderly has taken the time to explain the logic and objectives of the changes in layman’s terms.

Are there any areas for improvement or something Koderly could have done differently?

Not that I can think of. 

BACKGROUND

Please describe your company and your position there.

We are a special school for children with severe and complex special needs

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Koderly, and what were your goals?

We wanted to create an app for the Kingfisher Ball which is the schools most prestigious event. This was to enable guests to view their support, enable the auctions and raffles to take place and push out updates on the event

SOLUTION

How did you select this vendor and what were the deciding factors?

Koderly is our school's long-term partner and friend, so we would only trust them with this matter.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The team at Koderly scoped the work with us making sure that all the key timelines and areas were met

How many resources from the vendor's team worked with you, and what were their positions?

The project manager and the team were fantastic - we had meetings with him and the team working directly on the app

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team at Koderly created a wonderful app that was perfect for what we needed and suited the style of the event

Describe their project management style, including communication tools and timeliness.

Ongoing email and phone updates were recived

What did you find most impressive or unique about this company?

Koderly are just the most fantastic set of people you could wish to deal with. Warm, welcoming, experts in their fields. Really innovative and creative. They are superb

Are there any areas for improvement or something they could have done differently?

Nond