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Kaizn is an independent contact centre technology, customer experience (CX) and AI adviser. It helps businesses select, implement and optimise technology for customer interactions and business communications.
Kaizn specialises in contact centre solutions, CX technology, cloud communications and business phone systems. Its services include Contact Centre as a Service (CCaaS), Unified Communications as a Service (UCaaS), Voice AI, AI-powered customer service, conversation analytics, workforce management and automated quality assurance.
Kaizn helps organisations assess their requirements, compare technology providers and select solutions that align with their operational needs, budget and existing systems. Its independent, vendor-neutral advice supports informed technology decisions without favouring a particular provider.
Beyond technology selection, Kaizn supports implementation, including configuration, call routing, reporting, integrations and automation. It also helps businesses optimise existing platforms and improve operational performance as their requirements evolve.
Kaizn works with organisations looking to modernise contact centres, upgrade phone systems, introduce AI-powered solutions, improve call handling or connect communication channels. Its focus is on practical technology advice and implementation support that helps businesses improve customer experiences, support agent performance and get more value from their technology investments.
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Min project size
Undisclosed
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Hourly rate
Undisclosed
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Employees
2 - 9
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Year founded
Founded 2017
Service Lines
- AI Agents
- 30%
No Focus Areas have been added yet…
Industries
- Information technology
- 30%
- Non-profit
- 30%
- Financial services
- 15%
- Telecommunications
- 15%
- Medical
- 10%
Clients
- Midmarket ($10M - $1B)
- 40%
- Small Business (<$10M)
- 40%
- Enterprise (>$1B)
- 20%
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