Contact JORI BPO Services
Get a custom proposalRemote Customer Support & Operations Teams
JORI BPO Services is a Philippines-based business process outsourcing partner delivering dedicated, scalable remote customer support and operations solutions to companies across North America, the UK, Australia, and New Zealand.
We help growing companies scale their customer experience and back-office functions without the friction and overhead of local domestic hiring. Our structured, accountable remote teams integrate directly into your existing communication and support workflows.
Core Services:
• Omnichannel Customer Support: 24/7, weekend, and after-hours coverage via live chat, email ticketing, and inbound/outbound calls.
• Tier 1 & Tier 1.5 Support: First-contact resolution, customer inquiry handling, and technical troubleshooting.
• Back-Office & Operations Support: Appointment setting, order processing, dispatch coordination, and CRM data management.
• Overflow & Surge Capacity: Flexible support capacity to absorb peak seasonal spikes and eliminate ticket backlogs.
We operate with strict SLA discipline, seamless tool integration (Zendesk, Freshdesk, Gorgias, Salesforce, and ServiceTitan), and transparent operational oversight to ensure consistent, high-quality service for your customers.
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Min project size
$1,000+
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Hourly rate
< $25 / hr
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Employees
10 - 49
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Year founded
Founded 2026
Service Lines
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Industries
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Clients
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