JachOOs Systems

BACKGROUND

Please describe your company and position.

I am the IT manager of Ayurdhara

Describe what your company does in a single sentence.

Ayurvedic treatment centre located in karama Dubai. We deal with holistic approach of Ayurveda

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JachOOs Systems to accomplish?

• IT Annual maintenace contract

SOLUTION

How did you find JachOOs Systems?

Online Search

Why did you select JachOOs Systems over others?

• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from JachOOs Systems were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Jachoos' IT AMC service for us has been exceptional. They provide thorough hardware and software maintenance, efficient network management, proactive system monitoring, and responsive helpdesk support. Their expertise and professionalism ensure the smooth operation of our IT infrastructure. We highly recommend Jachoos for their reliable and comprehensive IT support services.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes demonstrating progress and success in the IT AMC project with Jachoos for Ayurdhara include: Reduced downtime and improved system availability. Decreased response and resolution times for support tickets. Enhanced system performance and optimization. Compliance with service level agreements (SLAs). Higher user satisfaction and positive feedback. These outcomes showcase the project's success in improving system reliability, efficiency, and user satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Jachoos exhibited effective project management, delivering items on time and promptly responding to our needs. Their efficient support and timely communication ensured a smooth and successful IT infrastructure maintenance for Ayurdhara.

What was your primary form of communication with JachOOs Systems?

In-Person Meeting

What did you find most impressive or unique about this company?

What sets Jachoos apart is their comprehensive approach to IT support and maintenance, including proactive monitoring and optimization. Their responsiveness and expertise make them a standout choice for efficient and reliable IT services.

Are there any areas for improvement or something JachOOs Systems could have done differently?

Areas for improvement or alternative approaches for Jachoos Systems include: Communication channels could be expanded to include a dedicated client portal or mobile application for better tracking and updates. Providing more detailed documentation and regular reports to enhance transparency and insights. Taking a proactive approach in suggesting technology upgrades or optimizations aligned with Ayurdhara's business goals.